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30 cancelation period

etloveslsd · 2015-02-27 11:54:35

Hi, I'm moving into a new house, were taking it over from the OH's Grandmother. She has an Eircom account. We have Vodafone. I have begun the switch over process but Eircom are refusing to cease activity on the line before the 30 day notice period has run its' course. This is after we have agreed to buy out the remainder…

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27-02-2015 12:54pm

#1

etloveslsd

Registered Users Posts: 986 ✭✭✭

Join Date: November 2011

Posts: 969

Hi,

I'm moving into a new house, were taking it over from the OH's Grandmother. She has an Eircom account. We have Vodafone. I have begun the switch over process but Eircom are refusing to cease activity on the line before the 30 day notice period has run its' course. This is after we have agreed to buy out the remainder of the contract.

Vodafone have told me that Eircom could deactivate the line and they could start the change over to them within 2 days.

What I would like to know is why Eircom are being so stubborn on the matter? and who does it benifit? Eircom are going to get their money either way, we haven't moved in because we have no phone on internet. And this behaviour does not make me ever want to switch back to Eircom.

Thanks

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#2 27-02-2015 1:22pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

etloveslsd wrote: »

Hi,

I'm moving into a new house, were taking it over from the OH's Grandmother. She has an Eircom account. We have Vodafone. I have begun the switch over process but Eircom are refusing to cease activity on the line before the 30 day notice period has run its' course. This is after we have agreed to buy out the remainder of the contract.

Vodafone have told me that Eircom could deactivate the line and they could start the change over to them within 2 days.

What I would like to know is why Eircom are being so stubborn on the matter? and who does it benifit? Eircom are going to get their money either way, we haven't moved in because we have no phone on internet. And this behaviour does not make me ever want to switch back to Eircom.

Thanks

Hi etloveslsd

Please PM me the eircom account number and I will look in to this matter further

Cheers
Al

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#3 27-02-2015 1:31pm
etloveslsd

Registered Users Posts: 986 ✭✭✭

Join Date: November 2011

Posts: 969

Thanks Al,

PM sent.

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#4 27-02-2015 3:11pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

etloveslsd wrote: »

Thanks Al,

PM sent.

Hi etloveslsd

Can you please PM me a contact number for you and I'll give you a call?

Cheers
Al

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#5 01-03-2015 10:04pm
etloveslsd

Registered Users Posts: 986 ✭✭✭

Join Date: November 2011

Posts: 969

Hi Al, PM sent.

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#6 02-03-2015 3:21pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

etloveslsd wrote: »

Hi Al, PM sent.

Hi etloveslsd

Thanks for taking my call - I'll get back to you as soon as I've made progress with this

AL

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#7 02-03-2015 5:47pm
etloveslsd

Registered Users Posts: 986 ✭✭✭

Join Date: November 2011

Posts: 969

eircom: Alan wrote: »

etloveslsd wrote: »

Hi Al, PM sent.

Hi etloveslsd

Thanks for taking my call - I'll get back to you as soon as I've made progress with this

AL

Hi Al,

Thanks for the call. Any update?

Cheers

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#8 02-03-2015 5:49pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

etloveslsd wrote: »

eircom: Alan wrote: »

etloveslsd wrote: »

Hi Al, PM sent.

Hi etloveslsd

Thanks for taking my call - I'll get back to you as soon as I've made progress with this

AL

Hi Al,

Thanks for the call. Any update?

Cheers

Hi etloveslsd

Not yet but hope to very soon,

Will update you as soon as possible

Thanks
Al

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#9 03-03-2015 5:10pm
etloveslsd

Registered Users Posts: 986 ✭✭✭

Join Date: November 2011

Posts: 969

Hi Al,

PM sent

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#10 03-03-2015 5:11pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

etloveslsd wrote: »

Hi Al,

PM sent

Just replied Thanks
Al

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#11 03-03-2015 5:28pm
etloveslsd

Registered Users Posts: 986 ✭✭✭

Join Date: November 2011

Posts: 969

Replied.

Thanks Al.

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#12 03-03-2015 5:35pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

etloveslsd wrote: »

Replied.

Thanks Al.

Thanks for taking my call etloveslsd

Let me know if you need help in future

Cheers
Al

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#13 03-03-2015 5:41pm
etloveslsd

Registered Users Posts: 986 ✭✭✭

Join Date: November 2011

Posts: 969

Thanks for resolving this Al.

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#14 03-03-2015 5:42pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

etloveslsd wrote: »

Thanks for resolving this Al.

You're more than welcome

Al

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