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'My Eircom' failing to recognise me.

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  • 02-03-2015 1:39pm
    #1
    Chip Whitley
    Registered Users Posts: 1,459 ✭✭✭


    Hi there,

    I'm trying to register with MyEircom so I can pay a bill that I missed by DD last week. It keeps failing to recognise me or my Account Number. I had a look around the site with regards to billing etc, and I'm getting 500 Errors all over the place.

    I've tried calling both 1901 AND 1800 24 1902 and I can't get past the automated question of an eircom phone no. or standalone broadband. All I have is an account number for my eVision/eFibre package.

    Can you help? This is another frustrating aspect (of which there have been many) of moving from UPC to eircom I have discovered in the last 8 months.

    TIA


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Brendão wrote: »
    Hi there,

    I'm trying to register with MyEircom so I can pay a bill that I missed by DD last week. It keeps failing to recognise me or my Account Number. I had a look around the site with regards to billing etc, and I'm getting 500 Errors all over the place.

    I've tried calling both 1901 AND 1800 24 1902 and I can't get past the automated question of an eircom phone no. or standalone broadband. All I have is an account number for my eVision/eFibre package.

    Can you help? This is another frustrating aspect (of which there have been many) of moving from UPC to eircom I have discovered in the last 8 months.

    TIA
    Hello Brendão



    Please PM me your eircom account number and I'll look in to this for you further,


    Cheers
    Al


  • Options
    #3
    Chip Whitley
    Registered Users Posts: 1,459 ✭✭✭Chip Whitley


    eircom: Alan wrote: »
    Brendão wrote: »
    Hi there,

    I'm trying to register with MyEircom so I can pay a bill that I missed by DD last week. It keeps failing to recognise me or my Account Number. I had a look around the site with regards to billing etc, and I'm getting 500 Errors all over the place.

    I've tried calling both 1901 AND 1800 24 1902 and I can't get past the automated question of an eircom phone no. or standalone broadband. All I have is an account number for my eVision/eFibre package.

    Can you help? This is another frustrating aspect (of which there have been many) of moving from UPC to eircom I have discovered in the last 8 months.

    TIA
    Hello Brendão



    Please PM me your eircom account number and I'll look in to this for you further,


    Cheers
    Al
    Thanks Alan


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Brendão wrote: »
    eircom: Alan wrote: »
    Brendão wrote: »
    Hi there,

    I'm trying to register with MyEircom so I can pay a bill that I missed by DD last week. It keeps failing to recognise me or my Account Number. I had a look around the site with regards to billing etc, and I'm getting 500 Errors all over the place.

    I've tried calling both 1901 AND 1800 24 1902 and I can't get past the automated question of an eircom phone no. or standalone broadband. All I have is an account number for my eVision/eFibre package.

    Can you help? This is another frustrating aspect (of which there have been many) of moving from UPC to eircom I have discovered in the last 8 months.

    TIA
    Hello Brendão



    Please PM me your eircom account number and I'll look in to this for you further,


    Cheers
    Al
    Thanks Alan
    No worries Brendão

    Just responded to your PM

    Al


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