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Online Service Desk

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  • 03-03-2015 4:20pm
    #1
    leem8
    Closed Accounts Posts: 25 ✭


    Hi - how long does it take for a question to be answered through the 365 online service desk? I sent one on the 26th of Feb and again yesterday and I still haven't received a response.


Comments

  • Options
    #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi leem8

    Thanks for getting in touch here on Boards.ie

    We're really sorry to hear you've been awaiting a reply to your query. Maybe we can help answer your query here if it's not account specific. 

    Or perhaps, we could arrange for a colleague to call you. If this will help, please do send us a PM with your full name, account holding branch and phone number. Please be careful not to include any account details. 

    To send a PM, please check you have signatures set to display in your 'Control Panel Settings'. Once this is done, you can click on the PM Link in my signature. 

    Hope to hear from you soon.

    Thanks
    Alison


  • Options
    #3
    leem8
    Closed Accounts Posts: 25 ✭leem8


    Bank of Ireland: Alison wrote: »
    Hi leem8

    Thanks for getting in touch here on Boards.ie

    We're really sorry to hear you've been awaiting a reply to your query. Maybe we can help answer your query here if it's not account specific. 

    Or perhaps, we could arrange for a colleague to call you. If this will help, please do send us a PM with your full name, account holding branch and phone number. Please be careful not to include any account details. 

    To send a PM, please check you have signatures set to display in your 'Control Panel Settings'. Once this is done, you can click on the PM Link in my signature. 

    Hope to hear from you soon.

    Thanks
    Alison

    Thanks Alison for the reply - I tried to send a PM but it says you can't receive them? Maybe if you could PM me I could reply? Thanks.


  • Options
    #4
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    leem8 wrote: »
    Bank of Ireland: Alison wrote: »
    Hi leem8

    Thanks for getting in touch here on Boards.ie

    We're really sorry to hear you've been awaiting a reply to your query. Maybe we can help answer your query here if it's not account specific. 

    Or perhaps, we could arrange for a colleague to call you. If this will help, please do send us a PM with your full name, account holding branch and phone number. Please be careful not to include any account details. 

    To send a PM, please check you have signatures set to display in your 'Control Panel Settings'. Once this is done, you can click on the PM Link in my signature. 

    Hope to hear from you soon.

    Thanks
    Alison

    Thanks Alison for the reply - I tried to send a PM but it says you can't receive them? Maybe if you could PM me I could reply? Thanks.
    Hi leem8, 

    I've just sent you a PM.  

    Thanks

    Billy


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