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Nest not received

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  • 03-03-2015 6:58pm
    #1
    GHER
    Registered Users Posts: 48 ✭


    Hi, we recently signed up as new customers of EI but haven't received the Nest system.  Can you tell me why this is please - when did the offer begin?

    I would also like to highlight the ridiculous user unfriendly phone system you have.  It's a disgrace.  Not one option I chose led me to a customer service agent - including option 0!! Best Customer Disservice award for EI - and we're only with you a few weeks! 


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    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi GHER,

    Sorry to read of your unhappiness with the automated phone system. I will pass your feedback to the relevant department.

    If you signed up for the Nest price-plan, we will check into the progress of your switch tomorrow morning - just private message me your name, address in full, telephone number and MPRN if you have it to hand.

    Regards,
    Una


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