Ian Taylor Headphones - €49.99 - Carphone Warehouse

Thor

Thor wrote: »

Wow, those headphones sound terrible.

Point carphonewarehouse at this thread, they should see others are having the same issues. Consumer laws and what not, CPW aren't allowed to point you towards the manufacturer.

They are arguing that the damage is the customer's fault rather than a faulty product, and thus voids the warranty.

Thor

Deleted User wrote: »

They are arguing that the damage is the customer's fault rather than a faulty product, and thus voids the warranty.

They have to prove it was by the user and not a faulty unit. The fact that multiple people have the exact same issue clearly shows their faulty.

Make it clear other users have the same headphones bought from carphone warehouse and the plastic has failed in the same places. They can't argue that multiple people broke it in the same places so soon after buying it.

Viscosity1

Thor wrote: »

They have to prove it was by the user and not a faulty unit. The fact that multiple people have the exact same issue clearly shows their faulty.

Make it clear other users have the same headphones bought from carphone warehouse and the plastic has failed in the same places. They can't argue that multiple people broke it in the same places so soon after buying it.

Requested a refund too with the same problem - Only used them a few times and have noticed a small crack in the plastic - if I was to keep using them - the crack would just get bigger.

If they keep saying its an Ian Taylor issue - direct them here or to anywhere with Sale of Goods & Supply of Services Act (Takes me back to JC Business!)
''''.consumerhelp.ie/faulty-goods

Your contract is with the retailer or supplier who sold you the product so if there is a fault, it is up to them to fix it.

ThunbergsAreGo

Juston your issues, are your cracks? or breaks?

RunRoryRun

naughtb4 wrote: »

Juston your issues, are your cracks? or breaks?

Cracks - haven't developed into full on breaks yet.

Rafloution

Well mine have split down the middle and left and right hinges- I've seen similar complaints including it7x2 own twitter feed and tesco's product review page.

Mine was a crack which lead to a break. All I did was take them off my head. After a week. Ridicuous

meathman0

Deleted User wrote: »

I've actually done both with both of them fobbing me off to the other

Ring consumer affairs, they will tell you your consumer rights, as far as I know you bought it from Carphonewarehouse so they have to deal with you.

Allyall

Hope this helps.

Your rights as a consumer in Ireland

If things go wrong

If you have a problem with an item that you have bought it is always the seller who should put things right. As a general rule, the seller can either repair or replace the item. Alternatively, they can refund the costs of the item or service to the consumer.
If you are not satisfied with the quality of goods or services you can:

• Return the goods to the supplier who sold it to you (you should not return the goods to the manufacturer)
• Act as soon as you can – a delay can indicate that you have accepted faulty goods or services
• Do not attempt to repair the item yourself or give it to anyone else to repair it
• Make sure that you have a proof of purchase (a receipt, cheque stub, credit card statement or invoice)

You have no grounds for redress if

• You were told about the defect before you bought the item (for example, if the goods were marked 'shopsoiled')
• You examined the item before you bought it and should have seen the defect
• You bought the item knowing that it wasn’t fit for what you wanted it to do
• You broke or damaged the product
• You made a mistake when buying the item (for example, if you bought an item of clothing thinking it was black when it is actually navy)
• You change your mind

Retailers are not obliged to give refunds or credit notes under the above circumstances even if you show proof of purchase.

iT7Audio

Hi there, This is iT7 Audio customer support team. Please be aware that all iT7 Audio products carry a 2 year warranty and we are a very friendly bunch, so any issues you have with our products will be quickly dealt with!

Please feel free to message us on Twitter @iT7Audio with any queries and we will be more than happy to help.

Kind regards

iT7 Audio

RunRoryRun

CPW just replied after a quick back and forth saying that they can confirm I can return the headphones for a full refund in any of their stores.

RunRoryRun

RunRoryRun wrote: »

CPW just replied after a quick back and forth saying that they can confirm I can return the headphones for a full refund in any of their stores.

To what degree was the damage? Was this via email?

BabySlam

drewy16 wrote: »

Let us know what thingy you get for letting you hear the tv, and how well it works please

Got a transmitter through ebay from decrescent, sterling payment came to 27 yo-yos; this is the second evening I am using it, the TV is just above mute and the sound through the headphones is loud and clear. Very Very pleased.:) thank you to Naughtb4 who put me on the right track.

Luckycharms_74

BabySlam wrote: »

Got a transmitter through ebay from decrescent, sterling payment came to 27 yo-yos; this is the second evening I am using it, the TV is just above mute and the sound through the headphones is loud and clear. Very Very pleased.:) thank you to Naughtb4 who put me on the right track.

Any link for your transmitter

BabySlam

Luckycharms_74 wrote: »

Any link for your transmitter

Here is a link to a product for music and below in the description is reference to the BTT196 which is what I got. The picture shows a BTT005 which is NOT the one I got - just be careful if ordering; it may be the same thing but I dont know.

http://www.ebay.ie/itm/Bluetooth-Music-Stereo-Audio-Transmitter-Adapter-Dongle-iPod-TV-PC-MP3-MP4-/381026013557?pt=LH_DefaultDomain_3&hash=item58b6eb9175

I am putting mine in the headphones port on the back of the TV and then it pairs with the headphones.

djburchgrove

I brought mine back to Dun Laoghaire, a little bit of hesitation but rang customer care and then refunded on to my card.

had the same cracks everyone else complained about.

Rafloution

Update from me - It seems It7audio are arranging a replacement pair to be shipped, I am waiting for them to be delivered will post back when completed.

Xenji

You can easily get a pair of of AKG 451 headphones for the same price on Amazon and they are far better quality and are probably the best mid range headphones put there.

Kolido

http://www.boards.ie/vbulletin/showthread.php?p=94600845

Anyone still looking for decent BT headphones, I went with these, can't fault them for the price tbh, decent sound, comfortable, and build quality is fine.

moodrater

Kolido wrote: »

http://www.boards.ie/vbulletin/showthread.php?p=94600845

Anyone still looking for decent BT headphones, I went with these, can't fault them for the price tbh, decent sound, comfortable, and build quality is fine.

Are they still reduced?