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Reactivating old line

oppenheimer1 · 2015-03-11 13:23:41

I want to reactivate an old line to subscribe to broadband service from another povider. The issue I'm having is that they cannot find my line due to it having a non unique address. From looking at the eircom website it looks like i could pay about 25eur to have it reactivated from Eircom. However I do want to get into a…

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11-03-2015 2:23pm

#1

oppenheimer1

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I want to reactivate an old line to subscribe to broadband service from another povider. The issue I'm having is that they cannot find my line due to it having a non unique address. From looking at the eircom website it looks like i could pay about 25eur to have it reactivated from Eircom. However I do want to get into a contract with eircom. I simply want the line reactivated at the exchange. All line work is in place. Is this possible?

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#2 11-03-2015 3:07pm
eircom: Alan

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oppenheimer1 wrote: »

I want to reactivate an old line to subscribe to broadband service from another povider. The issue I'm having is that they cannot find my line due to it having a non unique address. From looking at the eircom website it looks like i could pay about 25eur to have it reactivated from Eircom. However I do want to get into a contract with eircom. I simply want the line reactivated at the exchange. All line work is in place. Is this possible?

Hi oppenheimer1

eircom will be unable to arrange a reactivation without a 12 month contract and as such eircom cannot reactivate lines for purpose of connecting with another provider.

If you wish to sign up with another provider the route to follow is placing an order with that provider who then arrange eircom engineers to install or reactivate the line - this is an agreement at a wholesale level although I do believe there are some providers who do not have this agreement with eircom in place and can only take over existing lines to the best of my knowledge.

Thanks
Al

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