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Eircom looking into my issue since December?

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  • 18-03-2015 2:28pm
    #1
    qvsr46ofgc792k
    Closed Accounts Posts: 676 ✭✭✭


    Very long story short. Going by the Consumer Protection Act 2007, I feel like I had valid ground to cancel my emobile/eircom account. And so since DECEMBER Eircom have been "looking into" this issue. In the mean time they have expected me to pay for the service. I told them I would not be paying as I do not want to be a customer and would happily stop using the service as soon as they give the OK to cancel.

    They have never once contacted me and every month without fail I ring them to see just what the hell is going on. I told them last month I feared that they would cut off my phone but I was assured that once they where looking into the issue I would not be.

    Today my phone was cut off.

    To say I am furious is an understatement. When I ring Eircom I got passed from section to section and no one can ever resolve my issue. What on earth can I do I am literally feeling trapped and held for ransom as now they have taken my phone number which I have had for over 15 years!


Comments

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    #2
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    Lodge a complaint with ComReg.


  • Options
    #3
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    OP has already opened a thread in Talk To... Eircom before posting here so I'll close this one.


This discussion has been closed.
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