HTC M9 thread

Sundance_Kid

My HTC M9 just randomly turned off and stated rebooting last night and it keeps doing it.

I pressed the two volume buttons and power button together and get a option to:
Reboot
Reboot to Bootloader
Boot to Download Mode
Boot to Recovery Mode
Power Down

I selected Boot to Recovery Mode and all that happens is there is an image of a phone on the screen with a red triangle and exclamation mark. Then the phone just continues to reboot with the white screen coming up with the HTC logo.

Any idea what I can do to get phone back working?

Just seems to have packed in.

Thanks

Sundance_Kid

Sundance_Kid wrote: »

My HTC M9 just randomly turned off and stated rebooting last night and it keeps doing it.

I pressed the two volume buttons and power button together and get a option to:
Reboot
Reboot to Bootloader
Boot to Download Mode
Boot to Recovery Mode
Power Down

I selected Boot to Recovery Mode and all that happens is there is an image of a phone on the screen with a red triangle and exclamation mark. Then the phone just continues to reboot with the white screen coming up with the HTC logo.

Any idea what I can do to get phone back working?

Just seems to have packed in.

Thanks

So you can't get to recovery at all? If you can get to recovery, I'd try wiping cache. If that doesn't work, then factory reset from recovery.

Sundance_Kid

Basil3 wrote: »

So you can't get to recovery at all? If you can get to recovery, I'd try wiping cache. If that doesn't work, then factory reset from recovery.

Ok I managed to figure out how to get into the wipe cache option and wiped it. It the gave me an option to reboot which I did and now it just seems to keep rebooting like previously

Sundance_Kid

Sundance_Kid wrote: »

Ok I managed to figure out how to get into the wipe cache option and wiped it. It the gave me an option to reboot which I did and now it just seems to keep rebooting like previously

You might have to try factory reset then.... you'll lose all your data, though

Sundance_Kid

Basil3 wrote: »

You might have to try factory reset then.... you'll lose all your data, though

I did a factory reset and it now is just frozen on the white HTC android screen.

Any other ideas?

Sundance_Kid

Sundance_Kid wrote: »

I did a factory reset and it now is just frozen on the white HTC android screen.

Any other ideas?

How long has it been frozen for? It can stay there for a long time.

It would still be under warranty, so I'd contact wherever you bought it, or HTC.

Sundance_Kid

Basil3 wrote: »

How long has it been frozen for? It can stay there for a long time.

It would still be under warranty, so I'd contact wherever you bought it, or HTC.

I think I bought it under 2 years ago.

It was frozen for about 15 mins, should I have left it for longer?

Thanks

Sundance_Kid

Sundance_Kid wrote: »

I think I bought it under 2 years ago.

It was frozen for about 15 mins, should I have left it for longer?

Thanks

It can take that long for something to happen after a full reset sometimes. There's other things you could try to get it working, but I wouldn't risk invalidating your warranty. The M9 came out just under 2 years ago, so you're definitely fine for warranty. I'd just get onto it ASAP.

It might also help if you join HTC elevate. They have a premium support channel which means you should get looked after a bit better.

https://elevate.htc.com/authentication/register

Sundance_Kid

Basil3 wrote: »

It can take that long for something to happen after a full reset sometimes. There's other things you could try to get it working, but I wouldn't risk invalidating your warranty. The M9 came out just under 2 years ago, so you're definitely fine for warranty. I'd just get onto it ASAP.

It might also help if you join HTC elevate. They have a premium support channel which means you should get looked after a bit better.

https://elevate.htc.com/authentication/register

Thanks, I am onto 3 mobile who my contract is with and phone got through. Contract is over so just on a rolling contract.

Should I go through 3 or through HTC directly myself?

I tried to sign up for HTC Elevate, they said its by invitation only. I will send an email address anyway to them.

Sundance_Kid

Sundance_Kid wrote: »

Thanks, I am onto 3 mobile who my contract is with and phone got through. Contract is over so just on a rolling contract.

Should I go through 3 or through HTC directly myself?

Try 3, they might just tell you to contact HTC.

Sundance_Kid

I am chatting on the live chat to an agent on 3. He told me to bring it to a shop to get it looked at and now he is telling me there is a phone server signal issue and that is the reason the phone is not working and it will start working soon.

Is he mad or am I mad not believing him?

Sundance_Kid

Sundance_Kid wrote: »

I am chatting on the live chat to an agent on 3. He told me to bring it to a shop to get it looked at and now he is telling me there is a phone server signal issue and that is the reason the phone is not working and it will start working soon.

Is he mad or am I mad not believing him?

That's not gonna cause a bootloop. Take it into a shop anyway. Do it sooner rather than later, or they might be difficult with the warranty.

Sundance_Kid

Sundance_Kid wrote: »

Thanks, I am onto 3 mobile who my contract is with and phone got through. Contract is over so just on a rolling contract.

Should I go through 3 or through HTC directly myself?

I tried to sign up for HTC Elevate, they said its by invitation only. I will send an email address anyway to them.

Are you in Dublin? If you could bring it to SBE in Rathcoole, they will repair or send to UK if they cannot do the repair. Last time I used them had my phone back exactly one week after dropping it in.

Sundance_Kid

Brought it back to 3 shop this afternoon, said they will send it off to HTC and should have it back in 2/3 weeks.

Will update when I hear back from them. Never had any issues with phone before & always looked after it.