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Installation system crashed today

machalla · 2015-03-23 13:46:15

We were supposed to expect an installer today for evision/efibre. No notification call has been made, when we called Eircom we were told the installer system has crashed (!) and they have no idea when an installer will be out. I would appreciate an update as it is the 2nd supposed installation date that Eircom have now…

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#62 21-04-2015 2:32pm
machalla

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At last the phone number recovery appears to have happened.

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#63 22-04-2015 10:38am
eircom: Alan

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machalla wrote: »

At last the phone number recovery appears to have happened.

Thanks for updating the thread machalla

I can confirm that a member of eircoms complaints team will follow up with a call to you later today to discus this case further.

Thanks
Al

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#64 22-04-2015 11:19am
machalla

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Hi Alan,

Yes we had a call from Siobhan before 11am.

Siobhan has offered some compensation in the form of credit on the account which is something.

Again I can appreciate the personal effort on trying to resolve this Alan by yourself. If I've been negative it is about the entirety of the process rather than all the individuals involved. Some like yourself and Siobhan have certainly tried to help. Many of the customer service staff, less so.

Overall its been largely a disaster in terms of what should have been a relatively simple move of a broadband contract.

I've spent a day off work to be sure things went smoothly with installs, plus quite a lot of my time and disruption for my mother in the course of this.

Knowing what I know now I'd never have touched Eircom and certainly can't recommend anyone takes the risk of moving to (or back) to a service like this.

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#65 22-04-2015 11:26am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

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machalla wrote: »

Hi Alan,

Yes we had a call from Siobhan before 11am.

Siobhan has offered some compensation in the form of credit on the account which is something.

Again I can appreciate the personal effort on trying to resolve this Alan by yourself. If I've been negative it is about the entirety of the process rather than all the individuals involved. Some like yourself and Siobhan have certainly tried to help. Many of the customer service staff, less so.

Overall its been largely a disaster in terms of what should have been a relatively simple move of a broadband contract.

I've spent a day off work to be sure things went smoothly with installs, plus quite a lot of my time and disruption for my mother in the course of this.

Knowing what I know now I'd never have touched Eircom and certainly can't recommend anyone takes the risk of moving to (or back) to a service like this.

Thanks machalla,

I fully understand your views on this and I sincerely apologise for the negative experience overall. I will use this case for feedback to operations to help prevent this happening again. If there is anything I can help with in future please do let me know.

Al

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