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efibre and evision

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  • 24-03-2015 6:42pm
    #1
    Moghead
    Registered Users Posts: 355 ✭✭


    Hi, I am a new customer and I am having trouble with my account. Basically, my efibre and evision was originally supposed to be installed tomorrow, 25/03/2015. However, the engineers called me last week and said they could install last Saturday, the 21st. He called, set everything up but it wouldn't work as my account wasn't activated. He called eircom and they said this would be activated on Monday. Yesterday it didn't work, I called eircom and the guy I spoke to said it should be set up for today and call just to check. I called today and I was told it now won't be activated until Thursday at the very earliest. Is this correct? Can my account be activated sooner?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Moghead wrote: »
    Hi, I am a new customer and I am having trouble with my account. Basically, my efibre and evision was originally supposed to be installed tomorrow, 25/03/2015. However, the engineers called me last week and said they could install last Saturday, the 21st. He called, set everything up but it wouldn't work as my account wasn't activated. He called eircom and they said this would be activated on Monday. Yesterday it didn't work, I called eircom and the guy I spoke to said it should be set up for today and call just to check. I called today and I was told it now won't be activated until Thursday at the very earliest. Is this correct? Can my account be activated sooner?

    Sorry to hear hear of this Moghead

    Please do feel free to PM me your eircom account number and I will look in to this further for you


    Thanks
    Al


  • Options
    #3
    Moghead
    Registered Users Posts: 355 ✭✭Moghead


    eircom: Alan wrote: »
    Sorry to hear hear of this Moghead

    Please do feel free to PM me your eircom account number and I will look in to this further for you


    Thanks
    Al

    Hi Alan, I've sent you a pm. Thanks.


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Moghead wrote: »
    eircom: Alan wrote: »
    Sorry to hear hear of this Moghead

    Please do feel free to PM me your eircom account number and I will look in to this further for you


    Thanks
    Al

    Hi Alan, I've sent you a pm. Thanks.
    Thanks Moghead

    I've request clarification on this and I'll get back to you as soon as possible

    Al


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