House insurance issue.

Soulcrew09

Hi, I recently renewed my house insurance over the phone, I asked that 3 rings be included and was told that they would be covered up to 3k each.

My wife emailed them yesterday just to confirm they were covered and today I have received an email from the company advising me they are not covered and I would need a requote and pay admin fees to be covered.

Where do I stand here? (I would be happy now to cancel the policy and go elsewhere but iv paid in full)

Thanks

dobsdave

Soulcrew09 wrote: »

Hi, I recently renewed my house insurance over the phone, I asked that 3 rings be included and was told that they would be covered up to 3k each.

My wife emailed them yesterday just to confirm they were covered and today I have received an email from the company advising me they are not covered and I would need a requote and pay admin fees to be covered.

Where do I stand here? (I would be happy now to cancel the policy and go elsewhere but iv paid in full)

Thanks

Did you have to pay extra to get them covered?
ring them up (not email)and ask for a recording of the initial renewal call

Soulcrew09

Hi
No, she said they would be covered under the contents. Iv emailed them back explaining so just waiting on response and then I might ring if not happy.

peteb2

They are covered under the contents. Once they stay in the house!!

What you most likely actually want is all risks cover for when they leave the house. In which there is an addition cost of probably about €100

homer911

You definitely need all risks, but depending on the value of the ring, some insurers will look for a valuation certificate - the threshold seems to vary between insurers. This rule has put me off switching as the cost of valuation certificates can be prohibitive..