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evision problem

Amanda212 · 2015-03-26 10:50:46

My partner signed up to evision Efibre and home phone package....we got connected to Efibre and home phone....the technician was to install the evision today but he called my partner and told him they were sending him to a different part of the country claiming that the home phone number is somewhere else so I call them…

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26-03-2015 11:50am

#1

Amanda212

Registered Users Posts: 16 ✭

Join Date: July 2012

Posts: 8

My partner signed up to evision Efibre and home phone package....we got connected to Efibre and home phone....the technician was to install the evision today but he called my partner and told him they were sending him to a different part of the country claiming that the home phone number is somewhere else so I call them only to be told that the Evision is already installed and that no technician was to call today....this is not the case.....what the hell is going on with this?

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#2 26-03-2015 1:23pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Amanda212 wrote: »

My partner signed up to evision Efibre and home phone package....we got connected to Efibre and home phone....the technician was to install the evision today but he called my partner and told him they were sending him to a different part of the country claiming that the home phone number is somewhere else so I call them only to be told that the Evision is already installed and that no technician was to call today....this is not the case.....what the hell is going on with this?

Sorry to hear this Amanda212

Please PM me your eircom account number and I'll look in to this further

Cheers
Al

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#3 26-03-2015 6:42pm
Amanda212

Registered Users Posts: 16 ✭

Join Date: July 2012

Posts: 8

Thanks Alan sent you pm there

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#4 27-03-2015 12:57pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Thanks Amanda212

eFibre operations have advised me that they are investigating this. At present it seems that we will be able to advise you on a date for installation soon but it may be Monday before we can advise a specific date. I will of course note the previous urgency and request installation of your evision as soon as possible.

Thanks
Al

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