You are entitled to a refund from your bank

Help!!!!

Just had a letter from I.W. & at the end of the page it says
" As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank etc "
What is this about? How does it work?

Bank of Ireland: Billy

Help!!!! wrote: »

Just had a letter from I.W. & at the end of the page it says
" As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank etc "
What is this about? How does it work?

Hi Help!!!!

Thanks for contacting us on Boards.

We're not familiar with the letter you received.

Is it in relation to goods or services purchased with a Bank of Ireland debit or credit card?

Thanks

Billy

Help!!!!

Bank of Ireland: Billy wrote: »

Help!!!! wrote: »

Just had a letter from I.W. & at the end of the page it says
" As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank etc "
What is this about? How does it work?

Hi Help!!!!

Thanks for contacting us on Boards.

We're not familiar with the letter you received.

Is it in relation to goods or services purchased with a Bank of Ireland debit or credit card?

Thanks

Billy

It is regarding a direct debit

Bank of Ireland: Elaine

Hi Help!!!!, 

Thank you for coming back to us. 

We are still unsure of the exact nature of this letter however,  if this in relation to a SEPA Direct Debit on your current account, you can avail of several SEPA Direct Debit services and one of these would include a 'Refund Direct Debit Payment' request. 

For more information on SEPA Direct Debit services please see here on our website. 

If you require further clarification on the phrase used in this letter perhaps the sender can assist further. 

Thanks, 
Elaine 

Tow

It is a legal requirement to be printed on all the SEPA direct Debit Mandates.

Fill in this form for a refund: https://personalbanking.bankofireland.com/fs/doc/wysiwyg/b22421-mss130675-sepa-dd-refund-form-interactive-nov13.pdf

Help!!!!

Tow wrote: »

It is a legal requirement to be printed on all the SEPA direct Debit Mandates.

Fill in this form for a refund: https://personalbanking.bankofireland.com/fs/doc/wysiwyg/b22421-mss130675-sepa-dd-refund-form-interactive-nov13.pdf

So its only if you don't want the direct debit to go through? You can ask for a refund?

Tow

Yes. It is no questions asked refund for 8 weeks after the debit.