Fibre up 24 hrs

mass_debater

Omg, 9 pages and your only telling us about the extension cable now. I'm afraid you've created your own problems.

kleefarr

To be honest, I never mentioned it as I thought it would be a huge contributing factor. Now I know differently.

Will go wireless on the PC in other bedroom. I have a card lying around and that PC is not used that much really anyway.
I will also leave the modem as is for 6 hrs. Then I'll plug the phone and connect all the other wireless stuff up and see were we are.

kleefarr

But that is also something that I don't think was causing the problem, because when the extension cable was taken out of the equation before and the modem was plugged straight into the main socket at front door, things did not change.

So I can therefore conclude that it must have been the original RJ11 cable.
I will set it back up the way it was before in 6 hrs but using the new RJ11 cable and see what the results are.

Nonoperational

Always thought this sounded like a non line related issue. Can't believe it got an engineer to come out and still the most basic things not checked.

mass_debater

Nonoperational wrote: »

Always thought this sounded like a non line related issue. Can't believe it got an engineer to come out and still the most basic things not checked.

The engineer did his job, he contracts off Eircom and is only concerned with the ntu after removing the front, remember its self install on Vodafone, they post the modem to the customer for self installation, refuse to pay for the in-house

yuloni

This post has been deleted.

kleefarr

Experiencing some lag now....

Connection Status
Help
DSL synchronization status Up
DSL up time 08:05:39

Line Status
Help
Line standard VDSL2
Channel type
None
Downstream line rate (kbit/s) 40956
Upstream line rate (kbit/s) 10239
Downstream SNR (dB) 15.6
Upstream SNR (dB) 19.1
Downstream line attenuation (dB) 14.6
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 12.9
Upstream output power (dBmV) 4
Downstream CRC 21
Upstream CRC 0
Downstream FEC 56960
Upstream FEC 2789

kleefarr

yuloni wrote:

This post has been deleted.

May be I should move it to the main entrance point tomorrow morning and see what difference there is. It was there prior to the last engineer calling out with the same poor results as posted earlier in the thread. May be Vodafone have changed something?

PS. I will post final readings before going to bed and then tomorrow move to main socket at front door for tests again.

yuloni

This post has been deleted.

mass_debater

kleefarr wrote: »

May be I should move it to the main entrance point tomorrow morning and see what difference there is. It was there prior to the last engineer calling out with the same poor results as posted earlier in the thread. May be Vodafone have changed something?

PS. I will post final readings before going to bed and then tomorrow move to main socket at front door for tests again.

It may not work in the hall if the engineer redirected the main pair and back fed the socket in the hall

lucernarian

yuloni wrote: »

This post has been deleted.

To further clarify part of that: when someone has an eFibre (A.K.A. VDSL) install, there is only supposed to be one socket used for the VDSL modem and the modem can't be used with any other sockets unless you'd like e.g. an 80% speed penalty.

yuloni

This post has been deleted.

kleefarr

Plugged the phone back into the same socket in the bedroom after replacing the cover. Wife was missing it.

Connection Status
Help
DSL synchronization status Up
DSL up time 01:04:21

Line Status
Help
Line standard VDSL2
Channel type
None
Downstream line rate (kbit/s) 40956
Upstream line rate (kbit/s) 10239
Downstream SNR (dB) 16.3
Upstream SNR (dB) 19.6
Downstream line attenuation (dB) 14.6
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 12.8
Upstream output power (dBmV) 4.3
Downstream CRC 6073
Upstream CRC 0
Downstream FEC 82348
Upstream FEC 3700

kleefarr

This is the set up at the front door where line comes in. It's a mess really.

mass_debater

kleefarr wrote: »

This is the set up at the front door where line comes in. It's a mess really.

[IMG]hxxtp://i22.photobucket.com/albums/b347/KBL007/Phone%20socket%20downstairs_zpssuyct9fn.jpg~original[/IMG]

It most likely bypasses that socket to the new ntu and a back feed returns to that socket on another pair. Check and see are there jelly crimps in behind that old ntu, they should be used to join the main pair to a pair going upstairs

kleefarr

Bedtime stats...

DSL synchronization status Up
DSL up time 05:39:27

Line standard VDSL2

Channel type
None
Downstream line rate (kbit/s) 40956
Upstream line rate (kbit/s) 10239
Downstream SNR (dB) 15.4
Upstream SNR (dB) 19.7
Downstream line attenuation (dB) 14.6
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 12.8
Upstream output power (dBmV) 4.3
Downstream CRC 6087
Upstream CRC 0
Downstream FEC 120666
Upstream FEC 3776

kleefarr

Morning..

Line stats this morning...

DSL synchronization status Up
DSL up time 13:58:11

Line Status
Help
Line standard VDSL2
Channel type
None
Downstream line rate (kbit/s) 40956
Upstream line rate (kbit/s) 10239
Downstream SNR (dB) 15.5
Upstream SNR (dB) 19.5
Downstream line attenuation (dB) 14.6
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 12.8
Upstream output power (dBmV) 4.3
Downstream CRC 6099
Upstream CRC 0
Downstream FEC 185301
Upstream FEC 4148

This is the main socket at front door... red circles Jelly Crimps?....

mass_debater

Looks like your main pair is redirected upstairs and that socket in the hall is back fed and is where the rest of your sockets connect. You can only use the socket upstairs for the modem, the master socket.

kleefarr

Yep, I think your are right.
I just checked that socket and there is no dial tone so must be bypassed.

Have plugged everything into main NTU upstairs again.

DSL synchronization status Up
DSL up time 00:06:07

Line Status
Help
Line standard VDSL2
Channel type
None
Downstream line rate (kbit/s) 40956
Upstream line rate (kbit/s) 10239
Downstream SNR (dB) 16.6
Upstream SNR (dB) 19.4
Downstream line attenuation (dB) 14.7
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 12.8
Upstream output power (dBmV) 4.2
Downstream CRC 0
Upstream CRC 0
Downstream FEC 0
Upstream FEC 0

Will keep an eye on it over the next few days.

yuloni

This post has been deleted.

kleefarr

It was at a specific time that the problems started to occur. June/July last year. Up to that point everything was reasonably good. Ok, some lag but nothing like what has been happening.
I discovered from the last engineer that attended the premises, June/July last year was when they upgraded the area I am in for fibre, so it was clearly something that had happened when that was going on. Before that, the extension cable was in use all the time with little reduction in speed.

mass_debater

kleefarr wrote: »

Before that, the extension cable was in use all the time with little reduction in speed.

The extension cable would not be as big a problem on ADSL, a huge problem on VDSL

yuloni

This post has been deleted.

kleefarr

yuloni wrote: »

This post has been deleted.

Exactly. something happened then that caused a problem.
So far, apart from last night when the internet was rubbish and I had to reboot modem, it's been ok.

mass_debater

kleefarr wrote: »

Exactly. something happened then that caused a problem.
So far, apart from last night when the internet was rubbish and I had to reboot modem, it's been ok.

Have you tried changing wireless channel. You only use wireless so your neighbors could all have upgraded theirs at the time. You really need to test using wired only, plug in a laptop and show us wired pings when you are having issues. We will never get to the bottom of this while you keep testing over wireless.

kleefarr

Wireless Channel is set on Auto.
I assume it will pick a channel that is not used in range.

mass_debater

kleefarr wrote: »

Wireless Channel is set on Auto.
I assume it will pick a channel that is not used in range.

You'd think that but no, it doesn't. Get inssider and manually select a channel well away from what's in use. There are also apps that show wireless channels in use, Google it

kleefarr

Downloaded Network Stumbler, but it's not picking any other wifi signals.

Profile changed..

DSL synchronization status Up
DSL up time 01:28:20

Line Status
Help
Line standard VDSL2
Channel type
None
Downstream line rate (kbit/s) 51197
Upstream line rate (kbit/s) 20479
Downstream SNR (dB) 12.4
Upstream SNR (dB) 9.9
Downstream line attenuation (dB) 14.6
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 13.1
Upstream output power (dBmV) 4.3
Downstream CRC 5123
Upstream CRC 1
Downstream FEC 664201
Upstream FEC 6858

kleefarr

Ok, I have got a working wifi scanner.

Why is my wifi showing 3 times???

mass_debater

kleefarr wrote: »

Ok, I have got a working wifi scanner.

Why is my wifi showing 3 times???

[IMG]hxxp://i22.photobucket.com/albums/b347/KBL007/Wifi%20scanner_zpsr1b7n0wr.jpg~original[/IMG]

No idea, but whatever is on channel 1 is interfering, 1 and 3 overlap, set it manually to channel 6, what's on channel 10 is slightly weaker so may not interfere with channel 6. There are only 3 non overlapping channels, 1,6 and 11

kleefarr

Ok, will change to 6 and let you know how it goes.

Cheers.

lucernarian

mass_debater wrote: »

No idea, but whatever is on channel 1 is interfering, 1 and 3 overlap, set it manually to channel 6, what's on channel 10 is slightly weaker so may not interfere with channel 6. There are only 3 non overlapping channels, 1,6 and 11

For 802.11g/n, there are 4. 1, 5, 9 and 13. This myth is perpetuated across the internet and stems from a) Americans and b) 802.11b's DSSS modulation. With 802.11g, there are 3 channels in America that shouldn't interfere with each other but in most of the rest of the world, there are 4 when using 802.11g/n.

http://www.juniper.net/documentation/en_US/network-director1.5/topics/concept/wireless-80211.html#jd0e199:

"802.11 divides each frequency band into channels in a different way. For example the 2.4000-2.4835 GHz band is divided into 13 channels spaced 5 MHz apart. Channels 1, 6, and 11 were originally the only non-overlapping channels, but with the newer 802.11g standard there are now four non-overlapping channels—1, 5, 9 and 13. (There are now four because the orthogonal frequency-division multiplexing (OFDM) modulated 802.11g channels are 20 MHz wide.) "

kleefarr

lucernarian wrote: »

For 802.11g/n, there are 4. 1, 5, 9 and 13. This myth is perpetuated across the internet and stems from a) Americans and b) 802.11b's DSSS modulation. With 802.11g, there are 3 channels in America that shouldn't interfere with each other but in most of the rest of the world, there are 4 when using 802.11g/n.

http://www.juniper.net/documentation/en_US/network-director1.5/topics/concept/wireless-80211.html#jd0e199:

"802.11 divides each frequency band into channels in a different way. For example the 2.4000-2.4835 GHz band is divided into 13 channels spaced 5 MHz apart. Channels 1, 6, and 11 were originally the only non-overlapping channels, but with the newer 802.11g standard there are now four non-overlapping channels—1, 5, 9 and 13. (There are now four because the orthogonal frequency-division multiplexing (OFDM) modulated 802.11g channels are 20 MHz wide.) "

So I should go for 5 or 9 then?

mass_debater

You cannot really use 12 and 13, American devices or devices set to American standards will not work, Apple are notorious for issues with channel 12/13

kleefarr wrote: »

So I should go for 5 or 9 then?

At least 4 channels away

kleefarr

So better to try 9 then?
I have it on 5 now and there is a little lag now and again.

mass_debater

kleefarr wrote: »

So better to try 9 then?
I have it on 5 now and there is a little lag now and again.

You can't, there's an Eircom modem on 10. Note, not all devices will show up, plenty of devices use 2.4ghz and don't conform to Wi-Fi standards, video senders, baby monitors, wireless cameras, walkie talkies.

lucernarian

mass_debater wrote: »

You cannot really use 12 and 13, American devices or devices set to American standards will not work, Apple are notorious for issues with channel 12/13



At least 4 channels away

There's nothing wrong with using Channel 13, it's by far the most interference-free channel as many routers are set to use a default of 1 or 6 anyway. I have it set up on a network where people are using the iPad, iPad 2 and iPad mini and then the iPhone 5S and 5C. And every android phone I used on it was fine too. There won't be many computers being used in a household setting with US regionalisation, not least because of many american phones being completely incompatible with GSM and our 3G and also because US regionalisation for computer keyboards is different to here. I've searched on google for reports of trouble with iPhones and Channel 13 and I couldn't find anything.

It's better to temporarily plug in a long ethernet cable to rule out any wifi problems, saves all discussion about wifi channels and discussion and such configurations.

kleefarr wrote:

So better to try 9 then?
I have it on 5 now and there is a little lag now and again.

Owing to the intermittent nature of the lag, you have to change one factor at a time and test it for a while. I spent a year troubleshooting terrible lag when anybody else used the internet in my family's house and I finally solved it with using QoS to limit internet speed for every connection to 92%-96% of line speed and giving every connection a basic minimum speed of say 2% of line speed. Both upstream and downstream.

It took a lot of patience but this almost completely solved the bufferbloat problem I was experiencing, though the QoS did result in a lowering of max speeds to something like 85%-90% of line speed. If someone's got VDSL, they've plenty of speed to spare on a 50 Mbit profile. I solved the lag issue on a 3 Mbit network, and the slowdown was barely noticeable.

mass_debater

lucernarian wrote: »

There's nothing wrong with using Channel 13, it's by far the most interference-free channel as many routers are set to use a default of 1 or 6 anyway. I have it set up on a network where people are using the iPad, iPad 2 and iPad mini and then the iPhone 5S and 5C. And every android phone I used on it was fine too. There won't be many computers being used in a household setting with US regionalisation, not least because of many american phones being completely incompatible with GSM and our 3G and also because US regionalisation for computer keyboards is different to here. I've searched on google for reports of trouble with iPhones and Channel 13 and I couldn't find anything.

I have a USA Nexus 5, another family member has USA Nexus 4, neither work on channel 13 as they are USA model set to USA regs, work fine here other than no 4G on Nexus 5. There are also plenty of cheap Android tablets and phones that won't work. Anyone with an Apple device that's still on iOS6 for whatever reason won't be able to connect either. The regional difference between a USA keyboard is just the @key, not a huge deal, most will live with it, plenty buy laptops on the states and bring them home. It's a known issue for some devices, you'll never see a hotspot using 12 or 13 because it excludes devices.

@OP, lucernarian is right, you need to remove wireless from the equation, even just temporarily for testing

lucernarian

mass_debater wrote: »

The regional difference between a USA keyboard is just the @key, not a huge deal, most will live with it, plenty buy laptops on the states and bring them home. It's a known issue for some devices, you'll never see a hotspot using 12 or 13 because it excludes devices.

@OP, lucernarian is right, you need to remove wireless from the equation, even just temporarily for testing

Assuming that stuff about the USA nexus can't be just remedied with some setting change, most people are not going to have phones for the American market. WiFi does allow for interference reduction if the devices are co-channel and I've read that devices achieve higher throughput in environments where nearby access points use the one channel rather than one using e.g. Channel 6 and another using Channel 7 or 8.

People can decide for themselves by trying it. If American design and dogma in the IT world hadn't spread everywhere, the 1-5-9-13 arrangement would undoubtedly work better, even if the spectrum plan for 802.11g has a little bit of spectral overlap beyond the 20 MHz "channel".


Edit: This is a useful troubleshooting utility for internet connections: http://netalyzr.icsi.berkeley.edu/ Some of the output is rather technical.

kleefarr

Well still getting lag on channel 6. Not sure if I should wait and see what upgrades they are going to do before delving any further.

ED E

Homeplugs. Forget Wifi. Go.

lucernarian

kleefarr wrote: »

Well still getting lag on channel 6. Not sure if I should wait and see what upgrades they are going to do before delving any further.

Did you try the netalyzr link I posted? It would help identify lag issues with your home network for instance.

Nonoperational

What exactly do you mean by "lag"?

lucernarian

Nonoperational wrote: »

What exactly do you mean by "lag"?

Its not an exact thing for me. Bad ping times, inconsistent loading speeds for websites or unresponsive behaviour, jitter and delays when speaking over VoIP or Skype for example.

kleefarr

Had a few power cuts recently.
Downstream decreased.

DSL synchronization status Up
DSL up time 4 Days 02:09:02

Line Status
Help
Line standard VDSL2
Channel type
None
Downstream line rate (kbit/s) 51197
Upstream line rate (kbit/s) 20479
Downstream SNR (dB) 10.9
Upstream SNR (dB) 9.2
Downstream line attenuation (dB) 14.7
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 13
Upstream output power (dBmV) 4.3
Downstream CRC 226
Upstream CRC 13
Downstream FEC 7880067
Upstream FEC 416174

kleefarr

I was hoping I would not have to come back to this thread, but alas, here I am.

Have dropped the profile down from 50/20 to 40/10.

Line stats...

DSL synchronization status Up
DSL up time 3 Days 21:36:41

Line Status

Line standard VDSL2
Channel type
none
Downstream line rate (kbit/s) 40956
Upstream line rate (kbit/s) 10239
Downstream SNR (dB) 15.2
Upstream SNR (dB) 19.4
Downstream line attenuation (dB) 14.8
Upstream line attenuation (dB) 5.5
Downstream output power (dBmV) 12.8
Upstream output power (dBmV) 4.8
Downstream CRC 94
Upstream CRC 0
Downstream FEC 1073578
Upstream FEC 18521

Speed in general is good. Still getting bouts of lag and have discovered that I cannot change the NAT setting on the HG658c as it has no option to change it. The NAT is always shown as needing changing when I run a connection test in xbox settings.
Is it case of changing ports etc on the modem or do I need to contact vodafone again?

mass_debater

kleefarr wrote: »

Speed in general is good. Still getting bouts of lag and have discovered that I cannot change the NAT setting on the HG658c as it has no option to change it. The NAT is always shown as needing changing when I run a connection test in xbox settings.
Is it case of changing ports etc on the modem or do I need to contact vodafone again?

There are no NAT settings to change, you need to enable UPnP (plug and play) so the Xbox opens it's own ports in the firewall. If you don't have that option you'll need to bridge this modem and add a better router that allows it.

kleefarr

uPnP is enabled.

mass_debater

kleefarr wrote: »

uPnP is enabled.

Get a better router then

notahappycamper

kleefarr wrote: »

I was hoping I would not have to come back to this thread, but alas, here I am.

Have dropped the profile down from 50/20 to 40/10.

Line stats...

DSL synchronization status Up
DSL up time 3 Days 21:36:41

Line Status

Line standard VDSL2
Channel type
none
Downstream line rate (kbit/s) 40956
Upstream line rate (kbit/s) 10239
Downstream SNR (dB) 15.2
Upstream SNR (dB) 19.4
Downstream line attenuation (dB) 14.8
Upstream line attenuation (dB) 5.5
Downstream output power (dBmV) 12.8
Upstream output power (dBmV) 4.8
Downstream CRC 94
Upstream CRC 0
Downstream FEC 1073578
Upstream FEC 18521

Speed in general is good. Still getting bouts of lag and have discovered that I cannot change the NAT setting on the HG658c as it has no option to change it. The NAT is always shown as needing changing when I run a connection test in xbox settings.
Is it case of changing ports etc on the modem or do I need to contact vodafone again?

Don't know what dropping the profile will do as your line can take more. Is that a fixed profile now? What I found is that on a fixed profile the INP symbols went from 2 on the auto (higher) profile to 29 on the fixed. Also there ms delay went from 8ms to zero on the fixed profile. So, say when I ran a speedtest on the auto profile the ms would be between 20 and 35 and in the fixed profile always 6 or 7 ms. I do not why this cant be this way on the auto profile, maybe its a "head room" thing?