Fibre up 24 hrs

mass_debater

kleefarr wrote: »

So in that case as well as having to wait for the connection to be made to the new 'hole', I will also then have to wait for the connection from the 'hole' to the house?

Is this only for Eircom customers though?

If there's no duct it'll be run overhead using poles. I've seen the fibre dropwire Eircom are going using, it has a very strong tension cable that makes it stronger than copper dropwire even though it's much thinner.

kleefarr

mass_debater wrote: »

If there's no duct it'll be run overhead using poles. I've seen the fibre dropwire Eircom are going using, it has a very strong tension cable that makes it stronger than copper dropwire even though it's much thinner.

Ours is under ground so suppose it's duct.

mass_debater

kleefarr wrote: »

Ours is under ground so suppose it's duct.

They'll run a new dropwire up the duct (if it's possible and not kinked or blocked), if you want phone services you'll need a copper drop too as they've no VoIP services setup yet but in most cases they'll use the old copper dropwire to pull in the new dropwire. Most people don't care for phone.

kleefarr

Update.

Following on from my recent post HERE

I decided to ring Vodafone about an hour ago.
Was told that my profile was on 70mbs and the line could only hold 60mbs.
What?
I said to the nice guy that I was chatting to that when originally installed I was told it could handle 70mbs and that was dropped to 60mbs for comfort. So I was a bit surprised when he said that.
Anyway, he has dropped it to 60mbs and will call back tomorrow to see if any improvement. Already there has been, but he did say that it was a busy line and there may be a slowing down at some point. I told him I could handle the occasional slowing down, but for it to be absolutely useless for anything other than web browsing after 4pm is a bit ridiculous.

He also said I am on a un-enhanced cabinet and he did say this would change to an enhanced cabinet but he couldn't when.

Edit: Well, no change really. Back to the bad lag again. Spoke to soon I guess.

kleefarr

Well, I have to say, overall there was an obvious improvement in performance over the rest of the day. Could actually play a few streams without many issues. So all good for the time being.

kleefarr

Is there anyway to find out when an exchange is due for upgrade to an enhanced exchange?

Seems as last issues are down to being on a very busy line as you previously suggested Ed E and not being on an Enhanced Fibre Cabinet, according to tech support who I called on Wednesday. This with a profile that had been changed from 60/20 on a 70mb line to 70/20 on a 60mb line


Is there anyway that I can escalate the upgrade to an Enhanced Cabinet?
Issues over the week-end were mind blowing. Kids screaming and cursing about not being able to play xbox without issues, wife disappointed that she can't watch netflix etc without lagging voice/video unsyncing. Speed acutally got down slower than dial up for a while which was a first.


All this is very strange as prior to a couple of weeks ago we had no issues after the long run of getting things finally sorted out when fibre was installed. I can only assume that not many other people in our area had fibre and now every person within a 50 mile radius is connected to our un-enhanced exchange.


So what will it take to get the exchange enhanced? A move to Eir?
Would a drop in profile to 50/20 be of any use?

kleefarr

Ed E wrote:

NB: You should probably keep this to its existing thread.

Enhanced is just sales speak for Vectoring. The NGA network is far from congested so its nothing to do with load or neighbours signing up (they may increase the noise floor by 1-2% but nothing significant).

There's something up individual to your setup/line that vodafone need to get to the bottom of.

Thanks Ed. According to tech support when talking to them, there is no issue and the only excuse was 'a very busy line'.
So getting them to fix anything is going to be an issue in itself.

ED E

kleefarr wrote: »

kleefarr wrote: »

DSL synchronization status Up
DSL up time 4 Days 02:09:02

Line Status
Line standard VDSL2
Channel type
Downstream line rate (kbit/s) 51197
Upstream line rate (kbit/s) 20479
Downstream SNR (dB) 10.9
Upstream SNR (dB) 9.2
Downstream line attenuation (dB) 14.7
Upstream line attenuation (dB) 5.4
Downstream output power (dBmV) 13
Upstream output power (dBmV) 4.3
Downstream CRC 226
Upstream CRC 13
Downstream FEC 7880067
Upstream FEC 416174

Haven't re read the whole thread (its getting long at this point) but this is dodgy.

With an unvectored cab you would not get 70/30 at 1000m never mind the 1500m the Archer is reading. The DSLAM is a better way to read the attenuation but if two modems are seeing significantly high values then a fault is a safe bet.

Call Vodafone, get them to run a line test from the cab (30 seconds while speaking to you) then read you out the DS Attenuation. An incorrect figure there by itself isnt a problem but it + the terrible performance you're seeing is enough to warrant them getting up off their proverbial. 6-9db dAtten would be correct. Ignore the US value.

At any point have you tried the "noise on my phone" route or is this standalone VDSL?

kleefarr

These are the current readings..

Line Status: Connected
DSL Modulation Type: VDSL2
Annex Type: Annex B/J
Upstream Downstream
Current Rate(kbps) 20479 61432
Max Rate(kbps) 30273 76017
SNR Margin(dB) 9.8 7.1
Line Attenuation(dB) 0 22
Errors(pkts) 1 25

This is with the TP-Link VR900 and it's the first time I have seen an error on there.

By standalone if you mean a single socket for the VDSL then no, not standalone. Both phone and modem are plugged into the socket which was installed later last year.

Ringing support now.

DS 8.9 but the nice girl has logged a engineer to come and check.
Can't see how anything has changed not in the house anyway.

kleefarr

Just wondering, I turn modem off each night. Maybe I shouldn't?

kleefarr

Ok, Eir engineer has been. Has discovered there is an issue somewhere outside, between house and centre of Kilkenny.
He said that we are connected to fibre but not at the closest cabinet. We are wired to local cabinet and then wired to fibre cabinet in city centre.
He has now popped out to the cabinet to check stuff.

kleefarr

Issue resolved.
Card at cabinet which handles the dialling tone and broadband connection was playing up.
Also said we are connected at the local cabinet for fibre.

ED E

kleefarr wrote: »

Issue resolved.
Card at cabinet which handles the dialling tone and broadband connection was playing up.
Also said we are connected at the local cabinet for fibre.

Of course you are, rates would be a lot lower if you weren't.

Strange that the AXE (Telephone line card) would impact VDSL further down the path. What do you think Mass? The AXEs own self tests are designed to pick up these issues.

Unless it was shorted over the MDF, that could throw your attenuation figures way off I guess.

kleefarr

ED E wrote: »

Of course you are, rates would be a lot lower if you weren't.

Strange that the AXE (Telephone line card) would impact VDSL further down the path. What do you think Mass? The AXEs own self tests are designed to pick up these issues.

Unless it was shorted over the MDF, that could throw your attenuation figures way off I guess.

Strange one alright.
Just had a crazy amount of lag, worst so far for this time of day and disconnected.
Have rebooted modem. Maybe it needs time to settle in ?

mass_debater

Sounds more like a dodgy LT card

Nonoperational

kleefarr wrote: »

Strange one alright.
Just had a crazy amount of lag, worst so far for this time of day and disconnected.
Have rebooted modem. Maybe it needs time to settle in ?

There's no real "settling in". Post up your stats again?

I wouldn't turn off the modem at all. No need.

kleefarr

Nonoperational wrote: »

There's no real "settling in". Post up your stats again?

I wouldn't turn off the modem at all. No need.

Line Status: Connected
DSL Modulation Type: ADSL2
Annex Type: Annex B/J
Upstream Downstream
Current Rate(kbps) 20479 61432
Max Rate(kbps) 30616 73173
SNR Margin(dB) 10 6.2
Line Attenuation(dB) 0 22.1
Errors(pkts) 0 32

Will see how it runs tonight when wife watching her shows on netflix, that's when I'll know if any difference has been made.

kleefarr

kleefarr wrote: »

Line Status: Connected
DSL Modulation Type: ADSL2
Annex Type: Annex B/J
Upstream Downstream
Current Rate(kbps) 20479 61432
Max Rate(kbps) 30616 73173
SNR Margin(dB) 10 6.2
Line Attenuation(dB) 0 22.1
Errors(pkts) 0 32

Will see how it runs tonight when wife watching her shows on netflix, that's when I'll know if any difference has been made.

It actually seems worse.

Hank Scorpio

What kind of latency are you getting? Maybe it could help diagnose the problem if you haven't tried it. You could trying running a string of packets using -t in a command prompt window.

kleefarr

Hank Scorpio wrote: »

What kind of latency are you getting? Maybe it could help diagnose the problem if you haven't tried it. You could trying running a string of packets using -t in a command prompt window.

This is the change that we experienced last night.

A HQ stream/file on netflix would be very jumpy, we did not watch this.
We watched the MQ one instead.

Before yesterday it used to be very jerky every couple of mins, now it hiccups every few secs but once downloaded plays fine, so I am sure it's not an issue with netflix.

I will attempt a latency test later, if I can get youngest off it for a bit.
What do you mean -t? Saw a Ping 127.0.0.1 -n 20 suggested.

ItHurtsWhenIP

kleefarr wrote: »

...
I will attempt a latency test later, if I can get youngest off it for a bit.
What do you mean -t? Saw a Ping 127.0.0.1 -n 20 suggested.

ping 127.0.0.1 -n 20 will give you 20 pings to your network card - which will give absolutely amazing speeds and should never slow down!!!

Do a ping to some external address and use -t to have it ping endlessly. That way you can observe when your streams buffer or judder or stutter you can see what the latency is at that very moment.

e.g.:

ping www.rte.ie -t
-or-
ping 8.8.8.8 -t

kleefarr

Ok, cheers.
I supposed best to do this wired to modem and not wirelessly?

kleefarr

Ok, managed to get a wired ping test in with nobody else using the net..

21ms seems constant, but is that drop to 20ms every few seconds what we are seeing online streams?

ED E

Thats normal.

Whats not normal is it says ADSL2...

kleefarr

ED E wrote: »

Thats normal.

Whats not normal is it says ADSL2...

Just checked, that's a typo on my part.
That info is not copied in so I type it, it is VDSL2.

Well I don't know what is causing the hiccups then.

OK, we are back to dropping connection again now.

ED E

Good max rates, poor SNR, you're still seeing intermittent noise on the line.

kleefarr

So fixing the AXE card hasn't done much so it might be the LT card as Mass suggested?

Got a young lad going mental upstairs every few mins. Starting to do my head in.

Edit:
Rang support again. Went through all the tests again resulting in anything from modem is faulty to phone being faulty, unplugging, testing and then agreeing that there is still an intermittent error somewhere on the line, so I mentioned the AXE and the LT and they have arranged for an engineer to visit again in a few days.

ED E

How many escalations to field techs have you had by now?

Due to chain of command the vodafone rep you talk to cant get this pushed up to the FLM overseeing it. If this is the 4th escalation or more I'd open a COMREG ticket, that'll get put heat on them.

This strikes me as a copper issue and nothing to do with a failing service unit.

kleefarr

I think this will be the fourth time an engineer has been out.

On a side note, that hole they dug outside the house for fibre has no connections going out from it yet. The engineer that came around yesterday had a look in it.
He also said that there is an Eir contact point stationed on a pole on the corner of the estate. No idea when either of those will be in use though.

kleefarr

Netflix working perfectly so far. Something may have been changed already.
We'll see.

Spoke too soon.

kleefarr

Got this earlier, so the ball is again in motion...

"Your reported service issue requires further investigation. It has been despatched to the engineer crew."

kleefarr

No updates since and no improvement in service.

ED E

It only got dispatched as a fault on Thursday, you've only clocked 1 wking day of up to 4. Nothings really expected yet.

kleefarr

Yep, guess your right. Being a bit impatient.

kleefarr

Had a phone update 16:00.
Crew was dispatched 10:00 to work on issue.
Will get another update when there is one.

kleefarr

Same engineer has called around now and is working on the in ground junction box on pavement outside house.

ED E

kleefarr wrote: »

Same engineer has called around now and is working on the in ground junction box on pavement outside house.

Make sure he checks for signs of rodents, wouldnt be the first time they've caused nightmares like yours

kleefarr

No sign of rodents. Putting in new line from junction outside to cabinet.
Mentioned the AXE and LT cards and he said they are UPC stuff.

kleefarr

Ok, going to monitor new line and see how it goes. He is going to monitor as well for 24hrs. Said this type of issue has been going on for 9 months or so and they don't know what causes it. A new line nearly always fixes the issue though, so fingers crossed.

kleefarr

Already dropped twice.

kleefarr

A new one for me..

mass_debater

When you say connection dropped, how is this pc connected?

kleefarr

Connected the same way it has always been.Wirelessly.
The drop was not experienced on this pc though as it was not in use. It was experienced by two xboxes and a tablet.

tsue921i8wljb3

kleefarr wrote: »

Connected the same way it has always been.Wirelessly.
The drop was not experienced on this pc though as it was not in use. It was experienced by two xboxes and a tablet.

I think that you are going to have to be more systematic in your debugging of this issue. To rule out your own network would it be possible to set up a machine hard wired by Ethernet to your router? Run PingPlotter to a known good server, something like heanet, over a 24 hour period.

http://www.pingplotter.com

kleefarr

Alaya Fancy Sewage wrote: »

I think that you are going to have to be more systematic in your debugging of this issue. To rule out your own network would it be possible to set up a machine hard wired by Ethernet to your router? Run PingPlotter to a known good server, something like heanet, over a 24 hour period.

http://www.pingplotter.com

Well that was something I just attempted.
I got my old backup Win XP Dell D620 only to discover that the pingplotter I had downloaded would not work on it. So I followed the suggested link for pingplotter 4 which I had to have the link for downloading emailed to me, only to click on the link to find their page with no file.
So when I find pingplotter 4 I will try again as I am not tying up my main windows 10 laptops.

mass_debater

Alaya Fancy Sewage wrote: »

I think that you are going to have to be more systematic in your debugging of this issue. To rule out your own network would it be possible to set up a machine hard wired by Ethernet to your router? Run PingPlotter to a known good server, something like heanet, over a 24 hour period.

http://www.pingplotter.com

Exactly this. You also need to disable wireless, disable all other devices and only use this single pc until the testing is complete

tsue921i8wljb3

kleefarr wrote: »

Well that was something I just attempted.
I got my old backup Win XP Dell D620 only to discover that the pingplotter I had downloaded would not work on it. So I followed the suggested link for pingplotter 4 which I had to have the link for downloading emailed to me, only to click on the link to find their page with no file.
So when I find pingplotter 4 I will try again as I am not tying up my main windows 10 laptops.

No offence but if you really want to solve this issue which has seemingly been going on for 15 months it might be worth "tying up" a laptop for 24 hours. It's up to you.

kleefarr

Yes I agree, it will be worth it.
I will leave it until tomorrow though because the engineer is due to come back, assuming he has picked up the faults.
Then I will do it.

kleefarr

Quick update...

Not been possible to do the pingplotter test, but will have it running over the bank holiday week-end when we go away for a couple of days.
When checking the status of the fault via mobile it always told me there were two issues outstanding, so I rang them up this morning to query why two?
I didn't get the answer, but the guy said that he could see there were still issues, however there were no issues indicated on the line or equipment, so he said he would change they way it connected at their end. I did ask him what he meant by this but got no real answer. He said it would not make any difference in speed but would ring back in 24hrs to see if there were still problems. Yeah, right.

Anyway, 30 mins after the call something changed. Checked the modem and the profile has been altered. So there has been a change in speed.
It probably doesn't matter, but we'll see if we keep getting the lag outs.

Line Status: Conncted
DSL Modulation Type: VDSL2
Annex Type: Annex B/J
Upstream Downstream
Current Rate(kbps) 15358 50170
Max Rate(kbps) 30478 73574
SNR Margin(dB) 14.6 9.9
Line Attenuation(dB) 0 22.3
Errors(pkts) 0 0

Nonoperational

Better SNR. It'll be fine now.