Fibre up 24 hrs

kleefarr

Still getting the bouts of lag. Next week-end will run the test.

mass_debater

kleefarr wrote: »

Still getting the bouts of lag. Next week-end will run the test.

What hardware are you testing on?

kleefarr

I will run it on a Windows 10 laptop, Samsung R530.

mass_debater

kleefarr wrote: »

I will run it on a Windows 10 laptop, Samsung R530.

On Ethernet? With all other devices disconnected? I'm sorry but you're going to have to be more thorough with your testing.

kleefarr

Yes, everything else will be off and it will be connected via ethernet. 48 hrs and a bit more over the long week-end while we are away.

tsue921i8wljb3

Just remember to disable any power saving features on the machine.

kleefarr

Yep, will do. Had that in mind anyway.

Nonoperational

Yep. It's all very flowery. Could be a number of things interfering. The SNR at 60Mbit was indeed a bit low. At 50Mbit it looks good. www won't always be instant. It's influenced by anything from your machine to the international backhaul. I'm not certain how realistic the expectations are here.

kleefarr

Just had phone call back from Vodafone. They are resetting the line again.
Told them that I was going to run pingplotter over the weekend.
They will ring back Tuesday to see the outcome and if any improvement.

kleefarr

Alaya Fancy Sewage wrote: »

I think that you are going to have to be more systematic in your debugging of this issue. To rule out your own network would it be possible to set up a machine hard wired by Ethernet to your router? Run PingPlotter to a known good server, something like heanet, over a 24 hour period.

http://www.pingplotter.com

Have you got an ip address for a heanet server?
I'll do a test run before I go Friday.

kleefarr

No worries I'll use heanet.com seems to be working.

Ok here are a copy of test text files. Hope someone can make any sense of them they look like a bunch of ping numbers to me.

Should I save them as a different format of something?

tsue921i8wljb3

I'm not sure what version of PingPlotter you have installed. I have used it in the past successfully but had not looked at it for a while. It seems the company have crippled the free version.

There is an option on their site for a free 14 day trial of the professional version (Version 5.00.14)

http://www.pingplotter.com/download/

You seem to have used heanet.com as a test. That is wrong, use heanet.ie
I used a trace interval of one second.

Let the test run for however long you want (ideally 24 hours) then go File > Save Image

Upload the result here.

You should also do File > Save Sample Set . This will save all the data you have collected.

You have a couple of options for test methods:

1 Do like mass_debater suggests and disconnect everything from your router bar the test machine which is to be connected by Ethernet cable. Make notes of the times "lag" or slowdowns occur. May not be suitable if you have lots of people wanting to use the connection.

2 Connect the test machine by Ethernet to the router. Leave it to do the testing. Do not use it for anything else. Carry on using your other devices as normal, although avoid anything that is likely to max out your connection (several large parallel downloads). When you experience "lag" or slowdowns you must make a note of the times it has occurred (to the minute). You must be diligent with this. Then when the testing has finished cross reference the times of the issues with the test data. Look for packet loss to the last hop (heanet.ie in this case).

kleefarr

Yes, that is the version I have installed.

Will attempt to do as you suggest on Friday.
It will be running unattended for more or less 3 days. I won't be here to notice any lag.
I will do option 1. and hope the saved files give us some indication.

kleefarr

Pretty bad tonight...

http://www.boards.ie/vbulletin/showpost.php?p=99918410&postcount=2290

mass_debater

kleefarr wrote: »

Pretty bad tonight...

http://www.boards.ie/vbulletin/showpost.php?p=99918410&postcount=2290

What is this? This is not what we asked for to diagnose problems. You are back giving us unusable unscientific evidence that will go to prove nothing. Nobody in the tech business uses ping test and a speedtest shows what's left when the rest of the devices on your network have had their bandwidth. Sorry but you're your own worst enemy in diagnosing these problems.

kleefarr

Woah, chill out. I was just pointing out how bad it was currently.
Will be starting the pingplotter test later today.

mass_debater

kleefarr wrote: »

Woah, chill out. I was just pointing out how bad it was currently.
Will be starting the pingplotter test later today.

Good. You can't trust pingtest or speedtest, it can be optimised and prioritised by the provider

kleefarr

And the results are in!!

Have attached two files, the image file asked for and also a copy of the text file in case it helps shed any light on the matter.

PLEASE DISREGARD THE FIRST 30 MINUTES due to two phones being connected via wireless.
The remaining 2.5 days it was just the laptop connected via ethernet.

tsue921i8wljb3

That graph that you uploaded is only a 60 second snapshot. You have to filter it to show all the pings. Right click on the graph in PingPlotter and select all. For two days at a one second interval you should have 172800 at least under the count column. Upload the new graph showing all the pings.

tsue921i8wljb3

You should also have a .pp2 file saved. If you want to upload it to some file sharing service (Dropbox, Google Drive) I can take a look at it. The text file is of no use to me.

kleefarr

Thought it was short...

Right clicked and selected 48hr option.

Any better?

kleefarr

Alaya Fancy Sewage wrote: »

You should also have a .pp2 file saved. If you want to upload it to some file sharing service (Dropbox, Google Drive) I can take a look at it. The text file is of no use to me.

I don't see any option to save a.pp2 file.

tsue921i8wljb3

kleefarr wrote: »

I don't see any option to save a.pp2 file.

Under File > Export Sample Set.

You are showing Packet Loss so it would be useful to have a look at the .pp2 file if possible.

kleefarr

And can you believe it the bloody pingplotter froze and when restarted the report/scan has gone.
No longer in it's history folder.

kleefarr

Ok think I managed to find it again..

Will PM you the link.

tsue921i8wljb3

There is something peculiar in the trace. Twice in the sample your router (Archer) began to drop packets. The first occasion was just after 9pm on Saturday the 4th. The second time was around 2.05am on this morning the 6th. To be honest I have never come across this before. Do you have any electrical issues in your home? Was there anybody there to turn off the router?







However outside of the router issue there does seem to be a marked increase in ping times and packet loss in the evening at what would be considered peak times.

On the 4th from about 9pm until after midnight you have more than a doubling of average ping time with a packet loss of 0.35%



Then again the same on the 5th from just after 8pm until about 12.30am we get 0.37% loss.





I'm not sure if it is conclusive proof of a bandwidth problem in Vodafone's network but I would definitely send them image 02 and 03 to see what they say.

kleefarr

No electrical issues that I know of. Everything else apart from modem and laptop were unplugged.

House was empty. Nobody here to turn off modem.

Vodafone are due to phone me tomorrow. I will suggest I forward those images to them.

Thanks.

tsue921i8wljb3

I would be interested to see if anyone else has any theories as to why the router is sporadically dropping packets?

kleefarr

Alaya Fancy Sewage wrote: »

I would be interested to see if anyone else has any theories as to why the router is sporadically dropping packets?

Yes, here is the link to the file..

https://onedrive.live.com/redir?resid=8571D7D90F57374F!68464&authkey=!AJMH8drtus4yztU&ithint=file%2cpp2

And here is the log text from the Archer..

tsue921i8wljb3

These are the sections of the log that seem to correspond with the packet loss to the router. I'm not an expert on VDSL2 connection protocols so hopefully one of the other forum guys will have a better idea.

2016-06-04 21:06:52 [3] PPP: ppp0 User request
2016-06-04 21:06:52 [3] PPP: ppp0 LCP down
2016-06-04 21:06:52 [4] PPP: ppp0 LCP down
2016-06-04 21:06:52 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "User request"]
2016-06-04 21:06:55 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
2016-06-04 21:06:59 [3] PPP: ppp0 
2016-06-04 21:08:10 [6] PPP: ppp0 sent [PADI Host-Uniq(0x0000625b)]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd  [PADO PeerMac(2c-54-2d-25-17-10)]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [PADR Host-Uniq(0x0000625b)]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd  [PADS SessionID(0xd454)]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x1a395956>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth chap MD5> <magic 0xaa19173c>]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [LCP ConfAck id=0x1 <mru 1492> <auth chap MD5> <magic 0xaa19173c>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x1a395956>]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x1a395956]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0xaa19173c]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <9b8384e6fea97cd66c8a5ed06be5e5b6>, name = "w_cdc_lns01"]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [CHAP Response id=0x1 <99872c298a475dcaf9fd09df218af35b>, name = "vodafone@vodafone.ie
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 ""]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x1 <addr 89.19.64.1>]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [IPCP ConfAck id=0x1 <addr 89.19.64.1>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 109.76.20.241> <ms-dns1 89.19.64.164> <ms-dns2 89.19.64.36>
2016-06-04 21:08:10 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 109.76.20.241> <ms-dns1 89.19.64.164> <ms-dns2 89.19.64.36>
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 109.76.20.241> <ms-dns1 89.19.64.164> <ms-dns2 89.19.64.36>

2016-06-06 02:06:06 [6] PPP: ppp0 rcvd [LCP TermReq id=0x2]
2016-06-06 02:06:06 [3] PPP: ppp0 LCP down
2016-06-06 02:06:06 [4] PPP: ppp0 LCP down
2016-06-06 02:06:06 [6] PPP: ppp0 sent [LCP TermAck id=0x2]
2016-06-06 02:06:10 [3] PPP: ppp0 
2016-06-06 02:06:29 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000032c0)]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd  [PADO PeerMac(e8-b7-48-c6-32-10)]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [PADR Host-Uniq(0x000032c0)]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd  [PADS SessionID(0x2284)]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xc908b1aa>]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth chap MD5> <magic 0x3c4aa3b6>]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [LCP ConfAck id=0x1 <mru 1492> <auth chap MD5> <magic 0x3c4aa3b6>]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0xc908b1aa>]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xc908b1aa]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x3c4aa3b6]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <447c0f0b1079a7f7d52ae047e36a0bed>, name = "w_cdc_lns06"]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [CHAP Response id=0x1 <ca20c304081f8c8255a3e243283b8e2e>, name = "vodafone@vodafone.ie
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 ""]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-06-06 02:06:30 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x1 <addr 89.19.68.133>]
2016-06-06 02:06:30 [6] PPP: ppp0 sent [IPCP ConfAck id=0x1 <addr 89.19.68.133>]
2016-06-06 02:06:30 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 93.107.27.247> <ms-dns1 89.19.64.36> <ms-dns2 89.19.64.164>
2016-06-06 02:06:30 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 93.107.27.247> <ms-dns1 89.19.64.36> <ms-dns2 89.19.64.164>
2016-06-06 02:06:30 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 93.107.27.247> <ms-dns1 89.19.64.36> <ms-dns2 89.19.64.164>

kleefarr send these logs to Vodafone also. It seems to me that your connection is dropping for some reason. Here is a thread from a few years ago complaining of a similar issue with Vodafone:

http://www.boards.ie/ttfthread/2055782719

tsue921i8wljb3

kleefarr I just noticed something else in the trace. On the first evening (the 3rd) you had no issues at all right up until the disconnect on the 4th at 9.06pm.

If you compare the two graphs you can see that after the disconnect you are assigned a different IP with a different route to heanet. On both evenings with the packet loss the route to heanet is:

• 89.19.64.1
• 89.19.68.222
• 213.233.129.93

Perhaps this route has capacity issues. Clarify with Vodafone.







Then on your second disconnect you get assigned yet another different route. However you stopped the test before we could see it's evening performance




You may be experiencing two distinct issues here. First you need to find out why your connection is disconnecting. Secondly there may be a capacity issue with certain Vodafone routes.

notahappycamper

Correct me if I'm wrong but is not that the daily overnight disconnect while we are assigned a new IP address from Vodafone? Has the "DSL up time" (on the router in "status>WAN>DSL") changed or has just the "on line duration" (on the router in "status>WAN>network" changed?

From reading the thread this is a fault that they can't determine/bother to fix. I had an issue where I knew the line was capable of a greater download speed and they said there was capacitance on the line - somewhere in the house. They sent out a technician not from KN but a guy called Billy Kelly from "Commbiz" to check the internal wiring. He found nothing was wrong. Maybe get him out to check the internal wiring. If he finds all is in order this is an issue from the cab to your NTU.

kleefarr

Alaya Fancy Sewage wrote: »

kleefarr I just noticed something else in the trace. On the first evening (the 3rd) you had no issues at all right up until the disconnect on the 4th at 9.06pm.

If you compare the two graphs you can see that after the disconnect you are assigned a different IP with a different route to heanet. On both evenings with the packet loss the route to heanet is:

• 89.19.64.1
• 89.19.68.222
• 213.233.129.93

Perhaps this route has capacity issues. Clarify with Vodafone.







Then on your second disconnect you get assigned yet another different route. However you stopped the test before we could see it's evening performance




You may be experiencing two distinct issues here. First you need to find out why your connection is disconnecting. Secondly there may be a capacity issue with certain Vodafone routes.

I will pass on all data to them, for all the good it will do.
I had test running for over two days, had to turn it of sometime.
Thanks for the help so far.

kleefarr

notahappycamper wrote: »

Correct me if I'm wrong but is not that the daily overnight disconnect while we are assigned a new IP address from Vodafone? Has the "DSL up time" (on the router in "status>WAN>DSL") changed or has just the "on line duration" (on the router in "status>WAN>network" changed?

From reading the thread this is a fault that they can't determine/bother to fix. I had an issue where I knew the line was capable of a greater download speed and they said there was capacitance on the line - somewhere in the house. They sent out a technician not from KN but a guy called Billy Kelly from "Commbiz" to check the internal wiring. He found nothing was wrong. Maybe get him out to check the internal wiring. If he finds all is in order this is an issue from the cab to your NTU.

Had an engineer around about a year ago who checked internals and put in new junction box.
Was confirmed as good by last engineer from Eir.

kleefarr

Reports have been passed onto Vodafone tech support.
I got no call back today.

kleefarr

FFS just got a text notification.
Vodafone are sending out a new modem.
I doubt very much it's a modem problem. I don't want to use their crappy modem anyway!!
They better not charge me for it!!!

kleefarr

kleefarr wrote: »

FFS just got a text notification.
Vodafone are sending out a new modem.
I doubt very much it's a modem problem. I don't want to use their crappy modem anyway!!
They better not charge me for it!!!

Modem arrived an hour ago.
Will connect when I can.
That was bloody quick.

I think that the customer support rep I spoke to last week must have scheduled the modem to be sent out. It was way too quick since only passing on those reports yesterday for them to have done it.

mass_debater

kleefarr wrote: »

Modem arrived an hour ago.
Will connect when I can.
That was bloody quick.

I think that the customer support rep I spoke to last week must have scheduled the modem to be sent out. It was way too quick since only passing on those reports yesterday for them to have done it.

They will not help you troubleshoot unless you use their modem. Change to it see how it goes.

kleefarr

mass_debater wrote: »

They will not help you troubleshoot unless you use their modem. Change to it see how it goes.

Right, I'll plug that in tonight then.

Although they didn't fix it with the original Vodafone modem.

kleefarr

Ok, Vodafone modem in..

http://www.boards.ie/vbulletin/showpost.php?p=99973235&postcount=2295

kleefarr

I am going to have to call them again Monday.
Kids are doing my head in screaming about the internet being crap.
Couldn't stream last night. Lagging still. Seems worse with their modem.

I checked on the mobile just now VF CS and have 3 outstanding line issues. "May be delays to a backlog in the area."

Getting really sick of this and am so close to contacting Comreg but have my doubts that they will be able to do anything.

mass_debater

kleefarr wrote: »

I am going to have to call them again Monday.
Kids are doing my head in screaming about the internet being crap.
Couldn't stream last night. Lagging still. Seems worse with their modem.

I checked on the mobile just now VF CS and have 3 outstanding line issues. "May be delays to a backlog in the area."

Getting really sick of this and am so close to contacting Comreg but have my doubts that they will be able to do anything.

We need something we can work with. A device in your house running a torrent or flat out uploading to Dropbox etc or even infected with malware would have the exact same effects. When you experience a problem disconnect everything and run a few tests with a single device connected by Ethernet

kleefarr

Posted two days of results last week.
Engineer that has been around in recent weeks has confirmed that the issue is not in the house but is something outside.
I am going around in circles.

ED E

Sorry OP but I'm calling utter horse**** on this. 20 pages and you still havent got a formal ticket with COMREG? Are you conflict averse? You post on a daily basis but arent actually doing much. More than half this thread is waffle. I've stopped reading it for the most part as its pointless.

Call vodafone today, ask them for all case references related to all your calls since NGA was installed, tell them its for COMREG. Then file with COMREG.

kleefarr

I think that I should give them a bit more time. There are two separate issues. The original issue was resolved and service fine for 9/10 months. This last issue is a few weeks and an engineer has been out twice.
Will still ring them and advise them I will be contacting Comreg if this latest issue not resolved soon.

kleefarr

Ok, the long and the short of it is, the issue lies between house and cabinet.
They will not bother replacing the copper wire as it is too much expense as they are phasing out copper and bringing in fibre.
We have had a fibre installation feed to the junction box outside on the pavement for over a year not being used . Guess have to put up with it until fibre ready, but then pay the increased costs involved.