Uncongested Broadband

pajero12 · 2015-03-30 18:34:17

Hi Just wondering why eircom advertise their fibre broadband as being uncongested when it clearly isn't? A relation of mine upgraded to efibre, and while it's approx 50mb download speed in the early afternoon, It drops to approximately 3mb around 7pm? A friend of mine sells eircom and was chastised for not advertising the…

30-03-2015 06:34PM

#1

pajero12

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Hi
Just wondering why eircom advertise their fibre broadband as being uncongested when it clearly isn't?
A relation of mine upgraded to efibre, and while it's approx 50mb download speed in the early afternoon, It drops to approximately 3mb around 7pm?

A friend of mine sells eircom and was chastised for not advertising the broadband as being uncongested when a secret shopper called instore, He said he refused to because it just wasn't true, The S.S had no response.

Surely it's considered false advertising?

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#2 31-03-2015 08:31AM

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

pajero12 wrote: »

Hi
Just wondering why eircom advertise their fibre broadband as being uncongested when it clearly isn't?
A relation of mine upgraded to efibre, and while it's approx 50mb download speed in the early afternoon, It drops to approximately 3mb around 7pm?

A friend of mine sells eircom and was chastised for not advertising the broadband as being uncongested when a secret shopper called instore, He said he refused to because it just wasn't true, The S.S had no response.

Surely it's considered false advertising?

Hi pajero12

Congestion should not occur with eFibre broadband and if this issue persists for your relation it is highly advisable to contact technical support (on 1890260260) where they will be able to work on resolving the issue.

Thanks
Al

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