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F2000 Modem constantly dropping connection

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  • 14-04-2015 10:19pm
    #1
    kcools
    Registered Users Posts: 168 ✭✭


    Hiya,
    I recently got efibre in and now have a major issue with the connection dropping all the time. I've attached the system log from the F2000 modem showing the DSL connection activating and deactivating seemingly randomly. I work from home a lot so a stable connection is really important to me. Please can someone get back to me urgently. Thanks.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kcools wrote: »
    Hiya,
    I recently got efibre in and now have a major issue with the connection dropping all the time. I've attached the system log from the F2000 modem showing the DSL connection activating and deactivating seemingly randomly. I work from home a lot so a stable connection is really important to me. Please can someone get back to me urgently. Thanks.
    Hi kcools

    Please PM me your eircom account number and I will look in to this further for you

    Thanks
    Al


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    #3
    Bog Standard User
    Registered Users Posts: 847 ✭✭✭Bog Standard User


    modem dropping connection usually means line fault call bbtech to get a tech out to fix your line


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Bog Standard User wrote: »
    modem dropping connection usually means line fault call bbtech to get a tech out to fix your line
    Cheers for your input Bog Standard User

    AL


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    #5
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    Did you get this sorted kcools? Something similar happening here. If so could you please let me know how? I'm sure it's either a line or modem issue but whenever a technician comes out and plugs in his meter it's says the line is fine and he shrugs and signs off on it.


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    #6
    kcools
    Registered Users Posts: 168 ✭✭kcools


    TheChizler wrote: »
    Did you get this sorted kcools? Something similar happening here. If so could you please let me know how? I'm sure it's either a line or modem issue but whenever a technician comes out and plugs in his meter it's says the line is fine and he shrugs and signs off on it.

    Technicians had to do something in my local cabinet - didn't sort it out 100%, the connection still drops far too often but it has improved significantly. Just keep at them! Hope you get it sorted.


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    #7
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    kcools wrote: »
    TheChizler wrote: »
    Did you get this sorted kcools? Something similar happening here. If so could you please let me know how? I'm sure it's either a line or modem issue but whenever a technician comes out and plugs in his meter it's says the line is fine and he shrugs and signs off on it.

    Technicians had to do something in my local cabinet - didn't sort it out 100%, the connection still drops far too often but it has improved significantly. Just keep at them! Hope you get it sorted.
    Thanks for the response! Does it drop out for long when it disconnects? And does power cycling help? Here it can be for an hour or two and no amount of resetting seems to help, you just have to leave it, so I think it might be something at the cabinet all right.


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    TheChizler wrote: »
    kcools wrote: »
    TheChizler wrote: »
    Did you get this sorted kcools? Something similar happening here. If so could you please let me know how? I'm sure it's either a line or modem issue but whenever a technician comes out and plugs in his meter it's says the line is fine and he shrugs and signs off on it.

    Technicians had to do something in my local cabinet - didn't sort it out 100%, the connection still drops far too often but it has improved significantly. Just keep at them! Hope you get it sorted.
    Thanks for the response! Does it drop out for long when it disconnects? And does power cycling help? Here it can be for an hour or two and no amount of resetting seems to help, you just have to leave it, so I think it might be something at the cabinet all right.
    Hi TheChizler

    I have responded to your own thread

    Cheers
    Al


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    #9
    kcools
    Registered Users Posts: 168 ✭✭kcools


    TheChizler wrote: »
    kcools wrote: »
    TheChizler wrote: »
    Did you get this sorted kcools? Something similar happening here. If so could you please let me know how? I'm sure it's either a line or modem issue but whenever a technician comes out and plugs in his meter it's says the line is fine and he shrugs and signs off on it.

    Technicians had to do something in my local cabinet - didn't sort it out 100%, the connection still drops far too often but it has improved significantly. Just keep at them! Hope you get it sorted.
    Thanks for the response! Does it drop out for long when it disconnects? And does power cycling help? Here it can be for an hour or two and no amount of resetting seems to help, you just have to leave it, so I think it might be something at the cabinet all right.
    Can drop out for anything between 5 mins to 30mins, generally only 5 mins at a time, but once it starts it tends to do it for the next couple of hours - up for 5 mins, then down for 5 ad nauseam. Really annoying. Power cycling doesn't seem to make any difference - on occasion I do it, but that's more so I at least feel I'm doing something rather than just staring at the modem, willing it to reconnect!


  • Options
    #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kcools wrote: »
    TheChizler wrote: »
    kcools wrote: »
    TheChizler wrote: »
    Did you get this sorted kcools? Something similar happening here. If so could you please let me know how? I'm sure it's either a line or modem issue but whenever a technician comes out and plugs in his meter it's says the line is fine and he shrugs and signs off on it.

    Technicians had to do something in my local cabinet - didn't sort it out 100%, the connection still drops far too often but it has improved significantly. Just keep at them! Hope you get it sorted.
    Thanks for the response! Does it drop out for long when it disconnects? And does power cycling help? Here it can be for an hour or two and no amount of resetting seems to help, you just have to leave it, so I think it might be something at the cabinet all right.
    Can drop out for anything between 5 mins to 30mins, generally only 5 mins at a time, but once it starts it tends to do it for the next couple of hours - up for 5 mins, then down for 5 ad nauseam. Really annoying. Power cycling doesn't seem to make any difference - on occasion I do it, but that's more so I at least feel I'm doing something rather than just staring at the modem, willing it to reconnect!
    Very sorry to hear of the regular occurrence of this kcools

    I would highly advise getting in touch with technical support when the spate of connection loss incidents occur

    Al


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