Paying for internet that we don't have?

Cathalog

Ordered broadband from Magnet over 3 weeks ago, and we still aren't connected.

We were told by them that there "must be a fault on our line" and are sending an engineer out.

Surely, we shouldn't be paying for this until we actually get connected properly?

slimjimmc

You pay each month in advance so it's possible you will be billed for the first month before the service is activated, however I wouldn't expect to be billed for subsequent months until a few weeks after the service was provided.

porsche boy

Lived in an apartment a few years back that would only allow Magnet to operate phone/internet/TV. The main reason I moved out was because of the service from Magnet. No joke, they are unbelievable.

slimjimmc

Mod: Let's stick to the OP's issue rather than deviate into a general discussion on Magnet.

Cathalog

slimjimmc wrote: »

You pay each month in advance so it's possible you will be billed for the first month before the service is activated, however I wouldn't expect to be billed for subsequent months until a few weeks after the service was provided.

Great. If this doesn't happen automatically, we will make sure to phone them!

keithclancy

You only pay when the service is active. I had the same situation as you and billing didn't commence until in networks, eircom and magnet sorted out the problem.