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eFibre cap Explained

Alzone · 2015-04-22 14:20:41

Hi Eircom, I was talking to one of your engineer in regards to the bandwidth you are providing at my place. I had broadband for a while until efibre became available. So it was installed last week and the speed was similar comparing to the previous speed (12MB). Until I talked to support. After 45 minutes of…

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22-04-2015 3:20pm

#1

Alzone

Registered Users Posts: 60 ✭✭

Join Date: July 2010

Posts: 43

Hi Eircom,

I was talking to one of your engineer in regards to the bandwidth you are providing at my place. I had broadband for a while until efibre became available. So it was installed last week and the speed was similar comparing to the previous speed (12MB). Until I talked to support. After 45 minutes of troubleshooting, the speed went up to 14.5 MB.

The engineer mentioned that he would not be able to give me a higher Downstream as my profile was locked based on the current Upstream…

The question:

-          Can you clarify how is the allocation of users bandwidth is calculated? I was told by your support that profiles can be increase by an increment of 2MB based on the Upstream…

Also, below is the Attainable Net Data Rate (gathered from the Eircom's modem logs):
Upstream: 2.806 Mbps
Downstream: 36.980 Mbps

I am seriously regretting getting efibre because we are now paying an extra 15 euro per month for 2MB extra.

Thanks,

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#2 23-04-2015 9:43am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Alzone wrote: »

Hi Eircom,

I was talking to one of your engineer in regards to the bandwidth you are providing at my place. I had broadband for a while until efibre became available. So it was installed last week and the speed was similar comparing to the previous speed (12MB). Until I talked to support. After 45 minutes of troubleshooting, the speed went up to 14.5 MB.

The engineer mentioned that he would not be able to give me a higher Downstream as my profile was locked based on the current Upstream…

The question:

-          Can you clarify how is the allocation of users bandwidth is calculated? I was told by your support that profiles can be increase by an increment of 2MB based on the Upstream…

Also, below is the Attainable Net Data Rate (gathered from the Eircom's modem logs):
Upstream: 2.806 Mbps
Downstream: 36.980 Mbps

I am seriously regretting getting efibre because we are now paying an extra 15 euro per month for 2MB extra.

Thanks,

Hi Alzone

If you would like to PM me your land line number I will run a number of tests and look in to this further,

Thanks
Al

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#3 23-04-2015 9:58am
Alzone

Registered Users Posts: 60 ✭✭

Join Date: July 2010

Posts: 43

eircom: Alan wrote: »

Alzone wrote: »

Hi Eircom,

I was talking to one of your engineer in regards to the bandwidth you are providing at my place. I had broadband for a while until efibre became available. So it was installed last week and the speed was similar comparing to the previous speed (12MB). Until I talked to support. After 45 minutes of troubleshooting, the speed went up to 14.5 MB.

The engineer mentioned that he would not be able to give me a higher Downstream as my profile was locked based on the current Upstream…

The question:

-          Can you clarify how is the allocation of users bandwidth is calculated? I was told by your support that profiles can be increase by an increment of 2MB based on the Upstream…

Also, below is the Attainable Net Data Rate (gathered from the Eircom's modem logs):
Upstream: 2.806 Mbps
Downstream: 36.980 Mbps

I am seriously regretting getting efibre because we are now paying an extra 15 euro per month for 2MB extra.

Thanks,

Hi Alzone

If you would like to PM me your land line number I will run a number of tests and look in to this further,

Thanks
Al

Thank you, PM sent.

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#4 23-04-2015 3:06pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Alzone wrote: »

eircom: Alan wrote: »

Alzone wrote: »

Hi Eircom,

I was talking to one of your engineer in regards to the bandwidth you are providing at my place. I had broadband for a while until efibre became available. So it was installed last week and the speed was similar comparing to the previous speed (12MB). Until I talked to support. After 45 minutes of troubleshooting, the speed went up to 14.5 MB.

The engineer mentioned that he would not be able to give me a higher Downstream as my profile was locked based on the current Upstream…

The question:

-          Can you clarify how is the allocation of users bandwidth is calculated? I was told by your support that profiles can be increase by an increment of 2MB based on the Upstream…

Also, below is the Attainable Net Data Rate (gathered from the Eircom's modem logs):
Upstream: 2.806 Mbps
Downstream: 36.980 Mbps

I am seriously regretting getting efibre because we are now paying an extra 15 euro per month for 2MB extra.

Thanks,

Hi Alzone

If you would like to PM me your land line number I will run a number of tests and look in to this further,

Thanks
Al

Thank you, PM sent.

Thanks for the PM Alzone

I have requested clarification on this and as soon as I have more information I'll let you know right away

Thanks
Al

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#5 24-04-2015 11:51am
Alzone

Registered Users Posts: 60 ✭✭

Join Date: July 2010

Posts: 43

Thank you Al. Please let me know when you have an update.

Thanks.

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#6 24-04-2015 11:58am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Alzone wrote: »

Thank you Al. Please let me know when you have an update.

Thanks.

I will indeed Alzone - I should have something today

Cheers
Al

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#7 27-04-2015 12:43pm
Alzone

Registered Users Posts: 60 ✭✭

Join Date: July 2010

Posts: 43

Hi Alan,

Any news on that matter?

Thanks!

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#8 27-04-2015 3:27pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Alzone wrote: »

Hi Alan,

Any news on that matter?

Thanks!

Hi Alzone

My sincerest apologies for these delays, I am still awaiting clarification from our technical support department. I will push for an update ASAP and get back to you once I have more information

Thanks
Al

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#9 30-04-2015 2:01pm
Alzone

Registered Users Posts: 60 ✭✭

Join Date: July 2010

Posts: 43

Any news?

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