Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

is bank of ireland down again?

Options
13

Comments

  • Options
    #62
    ChewyLewy
    Registered Users Posts: 83 ✭✭ChewyLewy


    Customer service said drives were down during the night.


  • Options
    #63
    gerrybbadd
    Registered Users Posts: 10,301 ✭✭✭✭gerrybbadd


    Lux23 wrote: »
    elsa21 wrote: »
    Geniass wrote: »
    elsa21 wrote: »
    I just logged onto my account it and it says my login details are incorrect and my account may be blocked. I'm raging over this. 
    Stop logging in. Call them.
    Can't until I go on break from work otherwise I would have :( Was just wondering if anyone else is the same
    I think everyone is locked out, they have said everyone will be paid by close of business, so fingers crossed.
    I've been able to log in no problem all morning (and just there)


  • Options
    #64
    Forest Demon
    Closed Accounts Posts: 632 ✭✭✭Forest Demon


    I can log in also but still no money


  • Options
    #65
    Geniass
    Closed Accounts Posts: 643 ✭✭✭Geniass


    gerrybbadd wrote: »
    Lux23 wrote: »
    elsa21 wrote: »
    Geniass wrote: »
    elsa21 wrote: »
    I just logged onto my account it and it says my login details are incorrect and my account may be blocked. I'm raging over this. 
    Stop logging in. Call them.
    Can't until I go on break from work otherwise I would have :( Was just wondering if anyone else is the same
    I think everyone is locked out, they have said everyone will be paid by close of business, so fingers crossed.
    I've been able to log in no problem all morning (and just there)
    Members of the Illuminati remain unaffected. And before you say you're not a member of the Illuminati.... That's exactly what a member of the Illuminati would say!


  • Options
    #66
    Addle
    Registered Users Posts: 4,812 ✭✭✭Addle


    ThisRegard wrote: »
    I've never had issues like this since banking with them from the early 90s.

    Then they just didn't occur on days you were due to be paid.


  • Advertisement
  • Options
    #67
    Lux23
    Registered Users Posts: 7,134 ✭✭✭Lux23


    A friend of mine just got paid, so money should start appearing for us all now. I hope, I have tomorrow off and I am planning a night out on the tiles! :)


  • Options
    #68
    The Hungry Surgeon
    Registered Users Posts: 2 ✭The Hungry Surgeon


    No money for me this morning either, still not in. I have a lot to do today but am sat here constantly checking my balance as I can't do anything till I get paid. Very poor form from BOI, processing wages should be a banks bread and butter.  


  • Options
    #69
    ChewyLewy
    Registered Users Posts: 83 ✭✭ChewyLewy


    Lux23 wrote: »
    A friend of mine just got paid, so money should start appearing for us all now. I hope, I have tomorrow off and I am planning a night out on the tiles! :)

    Any one else get paid yet ?


  • Options
    #70
    gerrybbadd
    Registered Users Posts: 10,301 ✭✭✭✭gerrybbadd


    Geniass wrote: »
    gerrybbadd wrote: »
    Lux23 wrote: »
    elsa21 wrote: »
    Geniass wrote: »
    elsa21 wrote: »
    I just logged onto my account it and it says my login details are incorrect and my account may be blocked. I'm raging over this. 
    Stop logging in. Call them.
    Can't until I go on break from work otherwise I would have :( Was just wondering if anyone else is the same
    I think everyone is locked out, they have said everyone will be paid by close of business, so fingers crossed.
    I've been able to log in no problem all morning (and just there)
    Members of the Illuminati remain unaffected. And before you say you're not a member of the Illuminati.... That's exactly what a member of the Illuminati would say!
    But i'm not;)

    tumblr_mxu2utWCFF1ses5cpo4_500.gif


  • Options
    #71
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    [font=Arial, sans-serif]Hi Everyone,[/font]

    [font=Arial, sans-serif]Thanks for contacting us on Boards today. [/font]

    [font=Arial, sans-serif]We have been monitoring the threads but didn't want to come back to you until we had an update.[/font]

    [font=Arial, sans-serif]We can confirm that payment transactions are being processed today. We understand that some payments are being processed at a later time than anticipated however we wish to reassure our customers that any credit due into their account today will be processed today and standing orders and direct debits will present throughout the day.[/font]

    [font=Arial, sans-serif]We extend an apology to any customers who have been inconvenienced by the later posting of their credit. As always, we appreciate all comments and feedback and ensure that they are sent to the relevant teams.[/font]

    [font=Arial, sans-serif]Some customers have let us know that they cannot log on to the Mobile App. Please note, Bank of Ireland 365 Online and the Tablet App are accessible. If you get a message about your 365 PIN when logging on, please call Bank of Ireland 365 on 08183653665/+35314044000 and a rep will be happy to help.[/font]

    [font=Arial, sans-serif]Thanks[/font]



    [font=Arial, sans-serif]Billy[/font]


  • Advertisement
  • Options
    #72
    ChewyLewy
    Registered Users Posts: 83 ✭✭ChewyLewy


    Bank of Ireland: Billy wrote: »
    [font=Arial, sans-serif]Hi Everyone,[/font]

    [font=Arial, sans-serif]Thanks for contacting us on Boards today. [/font]

    [font=Arial, sans-serif]We have been monitoring the threads but didn't want to come back to you until we had an update.[/font]

    [font=Arial, sans-serif]We can confirm that payment transactions are being processed today. We understand that some payments are being processed at a later time than anticipated however we wish to reassure our customers that any credit due into their account today will be processed today and standing orders and direct debits will present throughout the day.[/font]

    [font=Arial, sans-serif]We extend an apology to any customers who have been inconvenienced by the later posting of their credit. As always, we appreciate all comments and feedback and ensure that they are sent to the relevant teams.[/font]

    [font=Arial, sans-serif]Some customers have let us know that they cannot log on to the Mobile App. Please note, Bank of Ireland 365 Online and the Tablet App is accessible. If you get a message about your 365 PIN when logging on, please call Bank of Ireland 365 on 08183653665/+35314044000 and a rep will be happy to help.[/font]

    [font=Arial, sans-serif]Thanks[/font]



    [font=Arial, sans-serif]Billy[/font]

    hi billy


    A few dd are due out today and have now being missed. A Boi loan and savings dd. what are the bank doing to assure that dd that were due will be debited as normal even thought credit hasn't hit the account yet ?

    Ta
    Lewy


  • Options
    #73
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    ChewyLewy wrote: »
    Bank of Ireland: Billy wrote: »
    [font=Arial, sans-serif]Hi Everyone,[/font]

    [font=Arial, sans-serif]Thanks for contacting us on Boards today. [/font]

    [font=Arial, sans-serif]We have been monitoring the threads but didn't want to come back to you until we had an update.[/font]

    [font=Arial, sans-serif]We can confirm that payment transactions are being processed today. We understand that some payments are being processed at a later time than anticipated however we wish to reassure our customers that any credit due into their account today will be processed today and standing orders and direct debits will present throughout the day.[/font]

    [font=Arial, sans-serif]We extend an apology to any customers who have been inconvenienced by the later posting of their credit. As always, we appreciate all comments and feedback and ensure that they are sent to the relevant teams.[/font]

    [font=Arial, sans-serif]Some customers have let us know that they cannot log on to the Mobile App. Please note, Bank of Ireland 365 Online and the Tablet App is accessible. If you get a message about your 365 PIN when logging on, please call Bank of Ireland 365 on 08183653665/+35314044000 and a rep will be happy to help.[/font]

    [font=Arial, sans-serif]Thanks[/font]



    [font=Arial, sans-serif]Billy[/font]

    hi billy


    A few dd are due out today and have now being missed. A Boi loan and savings dd. what are the bank doing to assure that dd that were due will be debited as normal even thought credit hasn't hit the account yet ?

    Ta
    Lewy
    Hi Lewy,

    Credits due to reach accounts today will credit today and Standing Orders and Direct Debits will present during the day.

    Thanks

    Billy


  • Options
    #74
    gerrybbadd
    Registered Users Posts: 10,301 ✭✭✭✭gerrybbadd


    Still nothing.

    Billy - if i have to buy petrol this evening at 5pm, and there are no wages I will overdraw the account. Will BOI waive the fees, seeing as it is not my fault the account is not in credit?


  • Options
    #75
    channaigh
    Registered Users Posts: 419 ✭✭channaigh


    Still nothing in mine. Might send bank of ireland a bill they'd be quick enough to charge us


  • Options
    #76
    happym
    Registered Users Posts: 32 ✭happym


    Still nothing, 
    Live horse...


  • Options
    #77
    Forest Demon
    Closed Accounts Posts: 632 ✭✭✭Forest Demon


    Just so you know Bank of Ireland I am charging you €12.50 for late payment. it's my policy.


  • Options
    #78
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    gerrybbadd wrote: »
    Still nothing.

    Billy - if i have to buy petrol this evening at 5pm, and there are no wages I will overdraw the account. Will BOI waive the fees, seeing as it is not my fault the account is not in credit?
    Hi gerybbadd,

    We're expecting credits to reach accounts today. If you have an overdraft facility and you incur a charge due to no fault of our own, please contact your branch and a representative will be happy to help with this.

    Thanks

    Billy


  • Options
    #79
    segadreamcast
    Registered Users Posts: 2,872 ✭✭✭segadreamcast


    Sorry Billy, you're incorrect re: the app.

    Before I get to a login screen, I'm getting "We are unable to process your request at this time, please try again later".

    App is fully up to date, I'm connected to 4g and all else is fine.

    Incidentally two transfers made from BOI accounts to me are also not showing up, nor is a payment due today. It's a complete mess.


  • Options
    #80
    dairina1991
    Registered Users Posts: 103 ✭✭dairina1991


    segadreamcast wrote: »
    Sorry Billy, you're incorrect re: the app.

    Before I get to a login screen, I'm getting "We are unable to process your request at this time, please try again later".

    App is fully up to date, I'm connected to 4g and all else is fine.

    Incidentally two transfers made from BOI accounts to me are also not showing up, nor is a payment due today. It's a complete mess.
    JSut to drop in in this , i havent been able to acces the app for monts using the mobile date. 
    only when connected to wifi 
    getting the same message We are unable to process your request at this time, please try again later


  • Options
    #81
    Eimee90
    Registered Users Posts: 301 ✭✭Eimee90


    dairina1991 wrote: »
    segadreamcast wrote: »
    Sorry Billy, you're incorrect re: the app.

    Before I get to a login screen, I'm getting "We are unable to process your request at this time, please try again later".

    App is fully up to date, I'm connected to 4g and all else is fine.

    Incidentally two transfers made from BOI accounts to me are also not showing up, nor is a payment due today. It's a complete mess.
    JSut to drop in in this , i havent been able to acces the app for monts using the mobile date. 
    only when connected to wifi 
    getting the same message We are unable to process your request at this time, please try again later
    mine on the other hand has been locked completely despite my details being correct.


  • Advertisement
  • Options
    #82
    happym
    Registered Users Posts: 32 ✭happym


    Yippee..the few bob are in...


  • Options
    #83
    blade1
    Registered Users Posts: 12,350 ✭✭✭✭blade1


    Mine too!
    I'm feeling Flahulach!!!!!


  • Options
    #84
    gerrybbadd
    Registered Users Posts: 10,301 ✭✭✭✭gerrybbadd


    Wages are finally through.

    I'm still closing this account. Is there any worse feeling of looking at your account, knowing that there should be money there, and there's not?

    What if a Direct Debit is missed?

    What if i overdraw?

    I never want to be in this situation again. I'm through with the BOI after today. 3rd times the charm eh?


  • Options
    #85
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    segadreamcast wrote: »
    Sorry Billy, you're incorrect re: the app.

    Before I get to a login screen, I'm getting "We are unable to process your request at this time, please try again later".

    App is fully up to date, I'm connected to 4g and all else is fine.

    Incidentally two transfers made from BOI accounts to me are also not showing up, nor is a payment due today. It's a complete mess.
    Hi segadreamcast,

    Thanks for your post.

    We are aware that some customers are currently unable to log on to he mobile app. We have our technical teams looking at this at the moment. Please note Bank of Ireland 365 Online and the tablet App are fully operational.

    Please ask the sender of the two payments to call Bank of Ireland Direct on 0818 365 365 / +353 1 4044000 and a rep will be happy to assist.

    Thanks

    Billy


  • Options
    #86
    Alonso77
    Registered Users Posts: 1,303 ✭✭✭Alonso77


    Bank of Ireland: Billy wrote: »
    Hi segadreamcast,

    Thanks for your post.

    We are aware that some customers are currently unable to log on to he mobile app. We have our technical teams looking at this at the moment. Please note Bank of Ireland 365 Online and the tablet App are fully operational.

    Please ask the sender of the two payments to call Bank of Ireland Direct on 0818 365 365 / +353 1 4044000 and a rep will be happy to assist.

    Thanks

    Billy

    The tablet app is most certainly not fully operational for me. "Unable to process your request at this time..."


  • Options
    #87
    naughto
    Registered Users Posts: 7,348 ✭✭✭naughto


    App and tablet are still down what's the story with it?


  • Options
    #88
    segadreamcast
    Registered Users Posts: 2,872 ✭✭✭segadreamcast


    My payments came through, I note the few others above, the wheels must finally be turning in BOI HQ - must've fed the hamsters :).


  • Options
    #89
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    dairina1991 wrote: »
    segadreamcast wrote: »
    Sorry Billy, you're incorrect re: the app.

    Before I get to a login screen, I'm getting "We are unable to process your request at this time, please try again later".

    App is fully up to date, I'm connected to 4g and all else is fine.

    Incidentally two transfers made from BOI accounts to me are also not showing up, nor is a payment due today. It's a complete mess.
    JSut to drop in in this , i havent been able to acces the app for monts using the mobile date. 
    only when connected to wifi 
    getting the same message We are unable to process your request at this time, please try again later
    Hi dairina1991,

    Thanks for your post.

    We are aware of the message you refer to however we haven't heard of customers who can only access the mobile app through wifi and not through a mobile data connection. The app is used by a lot of customers using both wifi and mobile data connections. Please call Bank of Ireland Direct on 0818 365 365 / +353 1 4044000 when you have mobile access and a representative will take some details and have this investigated.

    Thanks

    Billy


  • Options
    #90
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    elsa21 wrote: »
    dairina1991 wrote: »
    segadreamcast wrote: »
    Sorry Billy, you're incorrect re: the app.

    Before I get to a login screen, I'm getting "We are unable to process your request at this time, please try again later".

    App is fully up to date, I'm connected to 4g and all else is fine.

    Incidentally two transfers made from BOI accounts to me are also not showing up, nor is a payment due today. It's a complete mess.
    JSut to drop in in this , i havent been able to acces the app for monts using the mobile date. 
    only when connected to wifi 
    getting the same message We are unable to process your request at this time, please try again later
    mine on the other hand has been locked completely despite my details being correct.
    Hi elsa21,

    Thanks for your post.

    Please call Bank of Ireland Direct on 0818 365 366 / +353 1 4044000 and a representative will be happy to help with this. Representative assisted hours are 8am - 12midnight Mon - Fri and 9am - 6pm Sat, Sun and Bank/Public Holidays.

    Thanks

    Billy


  • Advertisement
  • Options
    #91
    InishGael
    Registered Users Posts: 92 ✭✭InishGael


    Billy,
    My wages have appeared in my account however balance is incorrect. I have an overdraft of €300 & was slightly under that prior to my wages going in.
    However balance on 365 showing -500 instead of -300 before wages went in.
    So although being paid, suddenly I'm 200 short? Has the glitches maybe messed up my balance? And how soon until things are rectified as that money required by tomorrow for bills?
    Thanks in advance.


Advertisement