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Truly appauling customer service (so called)

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  • 23-04-2015 1:27pm
    #1
    kkapp
    Registered Users Posts: 261 ✭✭


    I have been an eircom customer for years now and even in the past when I have switched I have quickly moved back and have been very happy with the services. When ever I have had a problem they have always been quick to fix it, but the conversation I have just had with the customer service team takes the biscuit. 

    I had efibre (out of contract) then added envision to it which put me back into contract, I had to get evision removed as the service did not work for me. I have now been told that I must keep the contract going for evision even though the service was not fit for purpose in my case. 

    I have broadband and phone bundle and never use the landline so was going to switch to Vodafone who offer a stand alone fibre product and save money. To say I am disgusted is an understatement. 

    The girl in question has lodged a complaint on my behalf but tells me it will take 10 working days to get an answer. So I guess I shall have to do the same with comreg now and see if they can legally do this. 


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kkapp wrote: »
    I have been an eircom customer for years now and even in the past when I have switched I have quickly moved back and have been very happy with the services. When ever I have had a problem they have always been quick to fix it, but the conversation I have just had with the customer service team takes the biscuit. 

    I had efibre (out of contract) then added envision to it which put me back into contract, I had to get evision removed as the service did not work for me. I have now been told that I must keep the contract going for evision even though the service was not fit for purpose in my case. 

    I have broadband and phone bundle and never use the landline so was going to switch to Vodafone who offer a stand alone fibre product and save money. To say I am disgusted is an understatement. 

    The girl in question has lodged a complaint on my behalf but tells me it will take 10 working days to get an answer. So I guess I shall have to do the same with comreg now and see if they can legally do this. 

    [font=Times New Roman","serif]Hi kkapp

    I'm sorry to hear of this. If you would like to PM me your eircom account number I will add a note to your complaint highlighting your urgency. I can't guarantee this will speed up investigations and the 10 day official response period will remain advised however it may speed things up.
    [/font]


    [font=Times New Roman","serif]If you feel you need to escalate to comreg feel free to PM me your eircom account number and I will advise you on your case reference number if you do not have it in your possession.

    Thanks
    Al[/font]


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