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brutal at returning calls

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  • 23-04-2015 9:36pm
    #1
    SLselfbuild
    Registered Users Posts: 26 ✭


    Hi i have been waiting since 20th of feb for somebody to call me back regarding an issue where I was signed up as a business customer instead of a residential customer for stand alone broadband. Then billed for full install where FOS agent told us it would be €20 reconnection as line was in house already. FOS agent cannot be contacted as her phone is off. We never recieved any service as the "full install line" cant take BB but eircom still billing for install and line rental.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    SLselfbuild wrote: »
    Hi i have been waiting since 20th of feb for somebody to call me back regarding an issue where I was signed up as a business customer instead of a residential customer for stand alone broadband.  Then billed for full install where FOS agent told us it would be €20 reconnection as line was in house already. FOS agent cannot be contacted as her phone is off. We never recieved any service as the "full install line" cant take BB but eircom still billing for install and line rental.
    Sorry to hear this SLselfbuild

    If you would like to PM me your eircom account number I will be happy to look in to this further for you.

    Thanks
    AL


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    #3
    SLselfbuild
    Registered Users Posts: 26 ✭SLselfbuild


    Any reply or update alan


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    SLselfbuild wrote: »
    Any reply or update alan
    Hi SLselfbuild

    Could you please PM me your mobile contact number?

    I'll call you with more information this morning
    Al


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    #5
    SLselfbuild
    Registered Users Posts: 26 ✭SLselfbuild


    Contact number sent


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    SLselfbuild wrote: »
    Contact number sent
    Thanks SLselfbuild

    If you have any further queries please let me know :)

    Thanks
    Al


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    #7
    SLselfbuild
    Registered Users Posts: 26 ✭SLselfbuild


    Hi alan
    Thanks for your help resolving issues I had with eircom. Got confirmation in post today .


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    SLselfbuild wrote: »
    Hi alan
    Thanks for your help resolving issues I had with eircom. Got confirmation in post today .
    Thanks for updating me SLselfbuild

    Cheers
    Al


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