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Opted out and Cancelled - Large bill arrived

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  • 24-04-2015 11:06am
    #1
    DVD-Lots
    Registered Users Posts: 686 ✭✭✭


    Hi, on 15/01/15 I received an e-mail advising the price change with the option to opt out of the contract if I was unhappy, I was extremely unhappy with the service I had received from Eircom at this stage so I took up the offer and went to cancel.  I rang Customer Support and they asked me to mail phonecancellations with the request. 

    I did so on 13/02/15, this was within the 30 day period.  I received what I thought was my last bill on 17/03/15.  Yesterday I receive an e-mail stating that my new bill is available to view and the charge is €272.45.  Can someone please explain what this charge is for?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    DVD-Lots wrote: »
    Hi, on 15/01/15 I received an e-mail advising the price change with the option to opt out of the contract if I was unhappy, I was extremely unhappy with the service I had received from Eircom at this stage so I took up the offer and went to cancel. I rang Customer Support and they asked me to mail phonecancellations with the request.

    I did so on 13/02/15, this was within the 30 day period. I received what I thought was my last bill on 17/03/15. Yesterday I receive an e-mail stating that my new bill is available to view and the charge is €272.45. Can someone please explain what this charge is for?
    Very sorry to hear this DVD-Lots

    If you could please PM me your eircom account number I will be happy to look in to this further.

    Thanks
    Al


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