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Apple Repair Query

28-04-2015 6:22pm

#1

Mimikyu

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#2 28-04-2015 7:19pm

Stillhouette

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I had a similar charging problem in the past and I received the same email as you. When I called Applecare to query this it turned out that the advisor I spoke to didn't make it very clear what the problem was when filing the report. It turns out that instead of saying that the phone would only charge if the cable was connected a certain way, she said in her report that the "phone doesn't charge" and nothing else.

Of course when the repair people get the phone and connect a cable there is a chance it will charge so they don't see a problem.

I'd call Applecare.

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#3 30-04-2015 10:45pm

Mimikyu

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