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moving house

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  • 28-04-2015 6:38pm
    #1
    Tinkerbell4484
    Registered Users Posts: 596 ✭✭✭


    Hi eircom reps
    I'm moving house soon and I have a few queries.
    1) I will have the keys of both my current house and my new house for about 3 weeks, is it possible to have my efibre connected in both houses? I am currently in contract with yourselves for efibre and the new address is efibre compatable.
    2) if the phone line in the new address isnt a good stable one? Will your engineers fix it? And is there a fee?
    3) how long will it take for my efibre to be set up and will I be under a new contract?

    There is currently a phone line in the house but it is not active

    Thank


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Tinkerbell4484 wrote: »
    Hi eircom reps
    I'm moving house soon and I have a few queries.
    1) I will have the keys of both my current house and my new house for about 3 weeks, is it possible to have my efibre connected in both houses? I am currently in contract with yourselves for efibre and the new address is efibre compatable.
    2) if the phone line in the new address isnt a good stable one? Will your engineers fix it? And is there a fee?
    3) how long will it take for my efibre to be set up and will I be under a new contract?

    There is currently a phone line in the house but it is not active

    Thank
    Hi Tinkerbell4484

    No worries, To help me find the most acurate information please PM me your existing eircom account number and the specific address of the new house.

    Thanks
    Al


  • Options
    #3
    Tinkerbell4484
    Registered Users Posts: 596 ✭✭✭Tinkerbell4484


    Pm sent
    Thanks


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Tinkerbell4484 wrote: »
    Pm sent
    Thanks
    Thanks Tinkerbell4484

    I'll request clarification and get back to you as soon as I have more information

    Thanks
    Al


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    #5
    Tinkerbell4484
    Registered Users Posts: 596 ✭✭✭Tinkerbell4484


    Any update yet Alan?


  • Options
    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Tinkerbell4484 wrote: »
    Hi eircom reps
    I'm moving house soon and I have a few queries.
    1) I will have the keys of both my current house and my new house for about 3 weeks, is it possible to have my efibre connected in both houses? I am currently in contract with yourselves for efibre and the new address is efibre compatable.
    2) if the phone line in the new address isnt a good stable one? Will your engineers fix it? And is there a fee?
    3) how long will it take for my efibre to be set up and will I be under a new contract?

    There is currently a phone line in the house but it is not active

    Thank
    Hi Tinkerbell4484

    1)      It is possible to have eFibre connected in both houses at the same time however this would cause bills in both addresses to overlap for a time, installation can take up to 20 working days so this may not be a possibility in this case.


    2)      A full installation is needed in most cases of eFibre installation which would mean a technician will install the service. If any faults occur on the line we will do our best to repair these as quickly as possible, a charge would only occur for repair if the fault was with internal wiring.


    3)      It can take up to 20 working days to set up eFibre service and a new 18-month contract would apply to any new connection.


    I hoI hope this helps.
    TonTony


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