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No broadband since 8am yesterday (North co Dublin)

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  • 29-04-2015 9:43am
    #1
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭


    The DSL light not coming on on my modem. I've been in touch a few times and told the exchange is down but there is no fix time. 

    Is there any update on this?

    North Co Dublin / Dublin 13 area.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    The DSL light not coming on on my modem. I've been in touch a few times and told the exchange is down but there is no fix time. 

    Is there any update on this?

    North Co Dublin / Dublin 13 area.
    Hi eviltimeban

    There are no reported incidents in your area, I will request more information from technical support but can you confirm if you are still experiencing issues?

    Thanks
    AL


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    #3
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Yes still happening. The support on the live chat said it was a problem with the area and not my connection or modem. He said they had been getting a lot of calls about it. So it must have been logged somewhere.
    eircom: Alan wrote: »
    Hi eviltimeban

    There are no reported incidents in your area, I will request more information from technical support but can you confirm if you are still experiencing issues?

    Thanks
    AL


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    Yes still happening. The support on the live chat said it was a problem with the area and not my connection or modem. He said they had been getting a lot of calls about it. So it must have been logged somewhere.
    eircom: Alan wrote: »
    Hi eviltimeban

    There are no reported incidents in your area, I will request more information from technical support but can you confirm if you are still experiencing issues?

    Thanks
    AL
    Thanks for clarifying eviltimeban

    I will request more information and get back to you as soon as I have some news

    Cheers
    Al


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    #5
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    It's back up now.


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    It's back up now.
    Thanks for updating me eviltimeban

    Al


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  • Options
    #7
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    This has dropped out again. I thought eFibre wasn't supposed to drop out?

    There was an eircom engineer outside my house just there, I went out to him but he said what he was doing wouldn't have effected it. I'm not so sure, it literally dropped out when he arrived.

    edit: the live chat operator told me the issue was with my line in particular. It had to have been the engineer outside, he must have fiddled with something! It literally dropped out as he had his head in the box.

    I've been told 2 - 3 days for an engineer to fix, this is not good enough. That means no internet for the long weekend.

    I'd like to find out who the engineer in the area was, and get him to come back. Can you assist with this?


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    #8
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    It's come back on again. What's going on?


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi eviltimeban


    Sorry to hear you are still experiencing these issues. Would you like to PM me your tele no & I will look into this for you.
     
    Thanks
    Al
     


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    #10
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Gone again. The actual line is dead; ie, there's no dial tone on the house phone.


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    #11
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Broadband / phone has been out all weekend, I have an engineer hopefully coming tomorrow afternoon, is there anything else to do?


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  • Options
    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    Broadband / phone has been out all weekend, I have an engineer hopefully coming tomorrow afternoon, is there anything else to do?
    Very sorry to hear this,

    I see that  your case is indeed with engineers with an aimed resolution date scheduled for today, the reference number is 1828111. There is not anything further you need to dao but If I notice any further information I'll let you know.

    Thanks
    Al


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    #13
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Hang on, they said it would be Wednesday afternoon, there won't be anyone there today to give access. Can you confirm?


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    #14
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    Hang on, they said it would be Wednesday afternoon, there won't be anyone there today to give access. Can you confirm?
    Hi eviltimeban

    There was a note of up to 24Hrs on this - although this is generally indicative/approximate. Specific details of arrangements with engineers take a while to show on the case notes but if Wednesday was previously arranged there will be nothing to worry about. I'll keep my eye on this for you.

    Thanks
    Al


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    #15
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    That's grand Al, thanks. I'm guessing that even if I'm not there they'll be able to fix it from outside, after all it was broken outside! :-)


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    #16
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    That's grand Al, thanks. I'm guessing that even if I'm not there they'll be able to fix it from outside, after all it was broken outside! :-)
    That's correct eviltimeban - access to the home is rarely required In most cases which require technicians :)

    Al


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    #17
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Hi Al, any way of checking if this is fixed?


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    #18
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    That's grand Al, thanks. I'm guessing that even if I'm not there they'll be able to fix it from outside, after all it was broken outside! :-)
    Yes, I see that the latest notes advise repair works are in progress

    This would normally suggest that the issues should be resolved today but until more notes are made I can't say for sure. I'll keep my eye on this for you eviltimeban

    Al


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    #19
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Thanks Al. Appreciate it.


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    #20
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    Thanks Al. Appreciate it.
    Happy to help :)

    Al


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    #21
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Just had a call from the engineer to say this is fixed, the cable had been damaged outside. He said I have to get the speed turned back up again, can you do that? Or do I need to ring the tech support line?


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    #22
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    Just had a call from the engineer to say this is fixed, the cable had been damaged outside. He said I have to get the speed turned back up again, can you do that? Or do I need to ring the tech support line?
    Thanks for the update eviltimeban

    Please contact technical support to arrange this - you can get them on free phone 1901 or WebChat at www.eircom.ie/chatnow

    Thanks
    Al


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    #23
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Thanks, am waiting for the webchat now. Hopefully will get this finally sorted this evening!


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    #24
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    Thanks, am waiting for the webchat now. Hopefully will get this finally sorted this evening!
    Let me know how it goes eviltimeban

    Al


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    #25
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭eviltimeban


    Sorted! Thanks Al. 

    Now, just the matter of the 7 days I had no internet and how it affects my bill... :-)


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    #26
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eviltimeban wrote: »
    Sorted! Thanks Al. 

    Now, just the matter of the 7 days I had no internet and how it affects my bill... :-)
    Hi eviltimeban

    The customer charter team will be able to help there, they can be contacted on free phone 1901,

    Thanks
    Al


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