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365 banking app down?

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  • 03-05-2015 11:43am
    #1
    TheBully
    Registered Users Posts: 876 ✭✭✭


    Hey im just wondering is anyone else having issues logging into banking 365 today?


«1

Comments

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    #2
    kilgore209
    Registered Users Posts: 4 ✭kilgore209


    Yes,  Just rang automated voice said we are aware some customers are having difficulty validating their pin and are working to resolve this.


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    #3
    Morning All
    Registered Users Posts: 28 ✭Morning All


    same here, can't access either account!


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    #4
    TheBully
    Registered Users Posts: 876 ✭✭✭TheBully


    Thanks guys


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    #5
    Ace Attorney
    Closed Accounts Posts: 2,320 ✭✭✭Ace Attorney


    same


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    #6
    ofcork
    Registered Users Posts: 5,387 ✭✭✭ofcork


    Am having the same keeps saying details are incorrect/


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    #7
    WittyName1
    Registered Users Posts: 286 ✭✭WittyName1


    Same here.


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    #8
    Ace Attorney
    Closed Accounts Posts: 2,320 ✭✭✭Ace Attorney


    tis back


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    #9
    ofcork
    Registered Users Posts: 5,387 ✭✭✭ofcork


    Not for me


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    #10
    HeidiHeidi
    Registered Users Posts: 29,339 ✭✭✭✭HeidiHeidi


    Nor me.


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    #11
    glineli
    Registered Users Posts: 1,098 ✭✭✭glineli


    Still down for me


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    #12
    glineli
    Registered Users Posts: 1,098 ✭✭✭glineli


    Still down, very poor service


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    #13
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭Red Alert


    This system as a whole seems bodged together. Its basic functionality is lacking and it regularly falls over. Transaction data is poorly presented with only minimal information shown.

    The worst part is that suggestions here on how to improve it seem to be ignored and responded to with platitudes. 


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    #14
    hillbloom
    Registered Users Posts: 852 ✭✭✭hillbloom


    Cant log in to on-line banking.  Tried several times. Very bad service & such high charges!!


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    #15
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi all,

    Thank you for your posts. 

    Apologies for the difficulties you were experiencing in logging in on Sunday.  

    We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

    Thanks,
    Sarah 


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    #16
    glineli
    Registered Users Posts: 1,098 ✭✭✭glineli


    Bank of Ireland: Sarah wrote: »
    Hi all,

    Thank you for your posts. 

    Apologies for the difficulties you were experiencing in logging in on Sunday.  

    We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

    Thanks,
    Sarah 

    Hi Sarah

    Still not working for me


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    #17
    HeidiHeidi
    Registered Users Posts: 29,339 ✭✭✭✭HeidiHeidi


    glineli wrote: »
    Bank of Ireland: Sarah wrote: »
    Hi all,

    Thank you for your posts. 

    Apologies for the difficulties you were experiencing in logging in on Sunday.  

    We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

    Thanks,
    Sarah 

    Hi Sarah

    Still not working for me
    Nor me.


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    #18
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    glineli wrote: »
    Bank of Ireland: Sarah wrote: »
    Hi all,

    Thank you for your posts. 

    Apologies for the difficulties you were experiencing in logging in on Sunday.  

    We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

    Thanks,
    Sarah 

    Hi Sarah

    Still not working for me
    HeidiHeidi wrote: »
    glineli wrote: »
    Bank of Ireland: Sarah wrote: »
    Hi all,

    Thank you for your posts. 

    Apologies for the difficulties you were experiencing in logging in on Sunday.  

    We can confirm 365 Online is now operating as normal and you should now be able to log in to your account. If you are still unable to access and are receiving a message regarding your PIN, please call Bank of Ireland 365 on 0818 365 365 / 003531 4044000 and a representative will be happy to help you. Apologies again for any inconvenience caused. 

    Thanks,
    Sarah 

    Hi Sarah

    Still not working for me
    Nor me.
    Hi glineli and HeidiHeidi,

    Thank you for your replies. 

    Sorry to hear you are still unable to log in. If you would both like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 

    Thanks,
    Sarah


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    #19
    HeidiHeidi
    Registered Users Posts: 29,339 ✭✭✭✭HeidiHeidi


    PM sent after waiting in a hold queue for a LONG time on the phone number given.


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    #20
    glineli
    Registered Users Posts: 1,098 ✭✭✭glineli


    Bank of Ireland: Sarah wrote: »
    Hi glineli and HeidiHeidi,

    Thank you for your replies. 

    Sorry to hear you are still unable to log in. If you would both like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 

    Thanks,
    Sarah

    Won't allow me to send pm, this is getting vey frustrating


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    #21
    HeidiHeidi
    Registered Users Posts: 29,339 ✭✭✭✭HeidiHeidi


    Sorted.

    Thanks for the help.


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    #22
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    glineli wrote: »
    Bank of Ireland: Sarah wrote: »
    Hi glineli and HeidiHeidi,

    Thank you for your replies. 

    Sorry to hear you are still unable to log in. If you would both like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 

    Thanks,
    Sarah

    Won't allow me to send pm, this is getting vey frustrating
    Hi glineli,

    I have sent you a private message now, please reply with your name and contact number. Heidiheidi, I'm glad to hear this is now resolved for you. 

    Thanks,
    Sarah


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    #23
    Jess4472
    Registered Users Posts: 3 ✭Jess4472


    Can't log into the app, or online. Been on hold for an agent for over 30 minutes now. I have been trying to log in all day. Very frustrating.


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    #24
    ofcork
    Registered Users Posts: 5,387 ✭✭✭ofcork


    Im the same down since sunday.


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    #25
    HeidiHeidi
    Registered Users Posts: 29,339 ✭✭✭✭HeidiHeidi


    Jess4472 wrote: »
    Can't log into the app, or online. Been on hold for an agent for over 30 minutes now. I have been trying to log in all day. Very frustrating.
    I sent a PM as per a post earlier in the thread, and got a callback within half an hour.


  • Options
    #26
    glineli
    Registered Users Posts: 1,098 ✭✭✭glineli


    Bank of Ireland: Sarah wrote: »
    Hi glineli,

    I have sent you a private message now, please reply with your name and contact number. Heidiheidi, I'm glad to hear this is now resolved for you. 

    Thanks,
    Sarah

    Sarah, contact details pmed back

    Thanks


  • Options
    #27
    glineli
    Registered Users Posts: 1,098 ✭✭✭glineli


    HeidiHeidi wrote: »
    I sent a PM as per a post earlier in the thread, and got a callback within half an hour.

    HeidiHeidi

    Was it something on your side or their side that fixed it?

    Thanks


  • Options
    #28
    HeidiHeidi
    Registered Users Posts: 29,339 ✭✭✭✭HeidiHeidi


    glineli wrote: »
    HeidiHeidi wrote: »
    I sent a PM as per a post earlier in the thread, and got a callback within half an hour.

    HeidiHeidi

    Was it something on your side or their side that fixed it?

    Thanks
    I have no idea.  She just asked the usual ream of security questions, then looked for the same three digits of my PIN as the app/website had been looking for since Sunday, put them in and bingo, off I went.  No idea what the problem was but it seemed very simple to fix.


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    #29
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    ofcork wrote: »
    Im the same down since sunday.
    Hi ofcork, 

    Sorry to hear you are still unable to log in. If you would like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. 


    Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 


    Thanks


    Janette


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    #30
    ofcork
    Registered Users Posts: 5,387 ✭✭✭ofcork


    Bank of Ireland: Janet wrote: »
    ofcork wrote: »
    Im the same down since sunday.
    Hi ofcork, 

    Sorry to hear you are still unable to log in. If you would like to send a private message to us here, with your full name and a contact number, we can arrange a call back to you to resolve this. 


    Please click the link in my signature below to send in a private message. Please ensure to have signatures displaying in your Boards settings so that you can click on the link. 


    Thanks


    Janette
    Got sorted over the phone this evening thanks.


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    #31
    places
    Closed Accounts Posts: 20 ✭places


    I can't access my account on phone tryed ringing no answer


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