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Issue getting broadband

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  • 04-05-2015 8:59am
    #1
    gary0345
    Registered Users Posts: 29 ✭


    I created an account with eircom a while back for broadband but when a technician came to the house he told me eircom is not available in the area as the area is wired by another provider. When I rang eircom to cancel the first representative verified that eircom is not available here and put me through to cancellations.

    Cancellations however told me that I can get broadband here with eircom but I will need a full install and I would have to cancel the account and create a new account with full install. When I failed to get an appointment after 10 days I rang up and I was told a full install was not requested on the account and I would have to cancel the account again and create another account for the third time .

    All though I wanted broadband with eircom I have been left no choice but to look else where.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    gary0345 wrote: »
    I created an account with eircom a while back for broadband but when a technician came to the house he told me eircom is not available in the area as the area is wired by another provider. When I rang eircom to cancel the first representative verified that eircom is not available here and put me through to cancellations.

    Cancellations however told me that I can get broadband here with eircom but I will need a full install and I would have to cancel the account and create a new account with full install. When I failed to get an appointment after 10 days I rang up and  I was told a full install was not requested on the account and I would have to cancel the account again and create another account for the third time .  

    All though I wanted broadband with eircom I have been left no choice but to look else where.
    I'm very sorry to hear this gary0345

    If you would like to PM me your eircom account number I will be happy to investigate this for you further.

    Thanks
    Al


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