how to stop a sender going to spam

clairek6

Hi
Thought this would be a simple thing to fix but I've had no luck. Lately an eircom email address is getting sent straight to my spam email (Gmail) which I never check so therefore don't see their messages. this only started recently. how do I stop this? I've marked them not as spam but new messages are still getting sent to spam. I also have the contact saved on my phone etc and even added them as 'VIP' thinking it might help.

clairek6

Anyone ?

sheesh

it is quiet possible that the email address in question is on some spam list. Check the email address on sites like http://www.stopforumspam.com/ and see if it is on a spam list.

You might need to take it up with the person in question.

this might be of some use too https://support.google.com/mail/answer/1366858?hl=en-GB&expand=5

clairek6

sheesh wrote: »

it is quiet possible that the email address in question is on some spam list. Check the email address on sites like http://www.stopforumspam.com/ and see if it is on a spam list.

You might need to take it up with the person in question.

this might be of some use too https://support.google.com/mail/answer/1366858?hl=en-GB&expand=5

Thanks for that its my mams email she literally emails me and sometimes 2 other people. I can have a look at it from her emails next time im home

Sean Amhlaoibh

This is always a difficult issue to resolve.

clairek6

Checked and her email is not on any spam list from the link above. Also its only happening to gmail as she email hotmail no problem

sheesh

does she put a subject in the email?

or does she forget to do it?

is it usually forwarding messages?

I'm wondering if she appears like a spammer

clairek6

sheesh wrote: »

does she put a subject in the email?

or does she forget to do it?

is it usually forwarding messages?

I'm wondering if she appears like a spammer

Puts a subject most times
Mix of forwarded and normal but both go to spam
Which is better subject or not do you think?