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Cancellation - notice of further action as first contact?

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  • 06-05-2015 9:02pm
    #1
    ronan.h
    Registered Users Posts: 384 ✭✭


    Hi,
    Following your letter informing me of a price hike earlier in the year I transferred my broadband to Vodafone. They process the switch - I logged on line following this to see my last bill but online account is gone? Now today I receive a notice of further action for a payment owing amounting to €455.86 with no explanation of the charge and although the letter states "despite numerous requests for payment... This is the first communication - surely there is an error on the eircom side somewhere?
    This is insane considering you hoped I would remain a customer only a few months back?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ronan.h wrote: »
    Hi,
    Following your letter informing me of a price hike earlier in the year I transferred my broadband to Vodafone. They process the switch - I logged on line following this to see my last bill but online account is gone? Now today I receive a notice of further action for a payment owing amounting to €455.86 with no explanation of the charge and although the letter states "despite numerous requests for payment... This is the first communication - surely there is an error on the eircom side somewhere?
    This is insane considering you hoped I would remain a customer only a few months back?
    Very sorry to hear this ronan.h

    Please PM me your eircom account number and I will follow up on this for you

    Thanks
    Al


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