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efibre

chriscon · 2015-05-06 23:42:50

Hello, I've been having speed issues since I had fibre installed. I was told by an eircom agent that my line can take 40mb max. Eircom line checker also confirms this. I've had engineers out a few times over the year but only today the engineer said that my line can only take 26mb. I believe I was sold efibre on a lie.…

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07-05-2015 12:42am

#1

chriscon

Registered Users Posts: 8 ✭

Join Date: February 2015

Posts: 6

Hello, I've been having speed issues since I had fibre installed. I was told by an eircom agent that my line can take 40mb max. Eircom line checker also confirms this. I've had engineers out a few times over the year but only today the engineer said that my line can only take 26mb. I believe I was sold efibre on a lie.

Knowing that evision takes 6mb to operate I believe I should be getting around 34mb. I do not live far from the cabinet so cannot see why I cannot get what I was sold. When my speed is turned up to 40mb nothing works. Sync issue or so I've been told. What can eircom do to rectify this? Is this a breach of contract by selling services on false information?

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#2 07-05-2015 12:53pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

chriscon wrote: »

Hello, I've been having speed issues since I had fibre installed. I was told by an eircom agent that my line can take 40mb max. Eircom line checker also confirms this. I've had engineers out a few times over the year but only today the engineer said that my line can only take 26mb. I believe I was sold efibre on a lie.

Knowing that evision takes 6mb to operate I believe I should be getting around 34mb. I do not live far from the cabinet so cannot see why I cannot get what I was sold. When my speed is turned up to 40mb nothing works. Sync issue or so I've been told. What can eircom do to rectify this? Is this a breach of contract by selling services on false information?

Hi chriscon

I believe I discussed this with you over Twitter this morning. Let me know if you have any further queries.

Thanks
Al

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