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Bill increase - no notification

teatoast · 2015-05-10 22:48:15

I knew Eircom were changing prices but I was told that all affected accounts will receive notification of the change before it occurs. I received nothing and I was looking for out for it. Just got my bill and it turns out its higher than usual. My price plan has clearly changed. Why was I not notified of this?

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10-05-2015 11:48pm

#1

teatoast

Registered Users Posts: 28 ✭

Join Date: February 2011

Posts: 15

I knew Eircom were changing prices but I was told that all affected accounts will receive notification of the change before it occurs. I received nothing and I was looking for out for it.

Just got my bill and it turns out its higher than usual. My price plan has clearly changed. Why was I not notified of this?

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#2 26-05-2015 12:46am
teatoast

Registered Users Posts: 28 ✭

Join Date: February 2011

Posts: 15

teatoast wrote: »

I knew Eircom were changing prices but I was told that all affected accounts will receive notification of the change before it occurs. I received nothing and I was looking for out for it.

Just got my bill and it turns out its higher than usual. My price plan has clearly changed. Why was I not notified of this?

Still haven't heard anything more about this?

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#3 26-05-2015 9:59am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

teatoast wrote: »

I knew Eircom were changing prices but I was told that all affected accounts will receive notification of the change before it occurs. I received nothing and I was looking for out for it.

Just got my bill and it turns out its higher than usual. My price plan has clearly changed. Why was I not notified of this?

Hi teatoast

We have been advised that All eircom customers impacted were notified about these changes by letter, email or bill insert at least 30 days prior to the change taking effect.

The period of for cancellation without early contract cease charge (if you are in contract of course) has expired however should you wish to contest any charge on the basis of not being notified you will need to lodge an official complaint by contacting eircoms complaints department on freefone 1800 200 481, 9am - 5.30 pm (Mon - Fri) or by any other method advised here: http://support.eircom.net/article/codeofpractice

Thanks
Al

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