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Price rises, did not receive letter and Eircom won't let me cancel contract.
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11-05-2015 1:00pm#1Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.0
Comments
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Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al0 -
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al0 -
cork_south wrote: »
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al
(edit)
Hi Michael
I see that we see you had contacted by the complaints department today and they advised that the contract will remain in place. I can also see that Amber has advised you of this in Twitter today too.
I can confirm that the complaints teams decision on this cannot be overturned however should you wish to appeal further you will need to contact the communications regulator (comreg).
I'm sorry I cannot do more
Al0 -
Hi Al,eircom: Alan wrote: »cork_south wrote: »
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al
(edit)
Hi Michael
I see that we see you had contacted by the complaints department today and they advised that the contract will remain in place. I can also see that Amber has advised you of this in Twitter today too.
I can confirm that the complaints teams decision on this cannot be overturned however should you wish to appeal further you will need to contact the communications regulator (comreg).
I'm sorry I cannot do more
Al
Nobody from complaints has contacted me?0 -
Apologies Michael, I edited my last post to reflect you had contacted complaints - I see you have been Tweeting Tracey @eircom and that correspondence would be the most up to date and accurate reflection of the current status.cork_south wrote: »
Hi Al,eircom: Alan wrote: »cork_south wrote: »
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al
(edit)
Hi Michael
I see that we see you had contacted by the complaints department today and they advised that the contract will remain in place. I can also see that Amber has advised you of this in Twitter today too.
I can confirm that the complaints teams decision on this cannot be overturned however should you wish to appeal further you will need to contact the communications regulator (comreg).
I'm sorry I cannot do more
Al
Nobody from complaints has contacted me?
Al0 -
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Thx Al,eircom: Alan wrote: »
Apologies Michael, I edited my last post to reflect you had contacted complaints - I see you have been Tweeting Tracey @eircom and that correspondence would be the most up to date and accurate reflection of the current status.cork_south wrote: »
Hi Al,eircom: Alan wrote: »cork_south wrote: »
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al
(edit)
Hi Michael
I see that we see you had contacted by the complaints department today and they advised that the contract will remain in place. I can also see that Amber has advised you of this in Twitter today too.
I can confirm that the complaints teams decision on this cannot be overturned however should you wish to appeal further you will need to contact the communications regulator (comreg).
I'm sorry I cannot do more
Al
Nobody from complaints has contacted me?
Al
So to confirm, there is no Complaints number at this time and I will be receiving feedback from Eircom on this within 10 working days correct?0 -
Yes That's correct - There is no Complaints number at this time and you will be receiving a response with eircoms official position on your complaint within 10 working days.cork_south wrote: »
Thx Al,eircom: Alan wrote: »
Apologies Michael, I edited my last post to reflect you had contacted complaints - I see you have been Tweeting Tracey @eircom and that correspondence would be the most up to date and accurate reflection of the current status.cork_south wrote: »
Hi Al,eircom: Alan wrote: »cork_south wrote: »
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al
(edit)
Hi Michael
I see that we see you had contacted by the complaints department today and they advised that the contract will remain in place. I can also see that Amber has advised you of this in Twitter today too.
I can confirm that the complaints teams decision on this cannot be overturned however should you wish to appeal further you will need to contact the communications regulator (comreg).
I'm sorry I cannot do more
Al
Nobody from complaints has contacted me?
Al
So to confirm, there is no Complaints number at this time and I will be receiving feedback from Eircom on this within 10 working days correct?
Thanks
Al0 -
Cool, thanks for the help.eircom: Alan wrote: »
Yes That's correct - There is no Complaints number at this time and you will be receiving a response with eircoms official position on your complaint within 10 working days.cork_south wrote: »
Thx Al,eircom: Alan wrote: »
Apologies Michael, I edited my last post to reflect you had contacted complaints - I see you have been Tweeting Tracey @eircom and that correspondence would be the most up to date and accurate reflection of the current status.cork_south wrote: »
Hi Al,eircom: Alan wrote: »cork_south wrote: »
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al
(edit)
Hi Michael
I see that we see you had contacted by the complaints department today and they advised that the contract will remain in place. I can also see that Amber has advised you of this in Twitter today too.
I can confirm that the complaints teams decision on this cannot be overturned however should you wish to appeal further you will need to contact the communications regulator (comreg).
I'm sorry I cannot do more
Al
Nobody from complaints has contacted me?
Al
So to confirm, there is no Complaints number at this time and I will be receiving feedback from Eircom on this within 10 working days correct?
Thanks
Al0 -
No worries cork_southcork_south wrote: »
Cool, thanks for the help.eircom: Alan wrote: »
Yes That's correct - There is no Complaints number at this time and you will be receiving a response with eircoms official position on your complaint within 10 working days.cork_south wrote: »
Thx Al,eircom: Alan wrote: »
Apologies Michael, I edited my last post to reflect you had contacted complaints - I see you have been Tweeting Tracey @eircom and that correspondence would be the most up to date and accurate reflection of the current status.cork_south wrote: »
Hi Al,eircom: Alan wrote: »cork_south wrote: »
Thx Alan, PM sent.eircom: Alan wrote: »
Hi cork_southcork_south wrote: »Hi Eircom,
On 14/01/2015 I contacted Eircom via twitter to check if my eFibre-only only account would be affected by the price changes that were reported in the media. The twitter team asked me to contact 1901 to verify this.
I called 1901 to cancel the account if they could confirm that the price was going to go up and was told that eFibre-only was not affected.
Since then I have been watching my bill closely, and last week I received an Eircom bill and found my broadband had gone up by 2 euro.
I rang 1901 today to cancel today and was not allowed to cancel as I was told that I received a notification that my price was going up and it was too late to cancel. I have not received any letter.
I have opened a complaint, can you please follow up here as I either want to have the price restored or the contract cancelled?
Thx.
If you would like to PM me your eircom account number I can check if investigations have completed however the official judgement on this complaint must be made by the complaints team.
Thanks
Al
(edit)
Hi Michael
I see that we see you had contacted by the complaints department today and they advised that the contract will remain in place. I can also see that Amber has advised you of this in Twitter today too.
I can confirm that the complaints teams decision on this cannot be overturned however should you wish to appeal further you will need to contact the communications regulator (comreg).
I'm sorry I cannot do more
Al
Nobody from complaints has contacted me?
Al
So to confirm, there is no Complaints number at this time and I will be receiving feedback from Eircom on this within 10 working days correct?
Thanks
Al
Al0
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