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Stolen Phone

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  • 11-05-2015 9:25pm
    #1
    Gerrymac9
    Registered Users Posts: 1 ✭


    Hi,

    I'm an emobile billpay customer currently living abroad in barcelona. My phone was stolen Saturday night. I've emailed emobile twice (once Sunday morning and again Sunday night) without any reply yet (now Monday night).

    What do i need to do? I need to cancel my sim don't I? i also need to get my IMEI number to report it stolen to the police here. How can I get a replacement sim sent to me here in Spain?

    Advice appreciated thanks,

    Ger


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Gerrymac9 wrote: »
    Hi,

    I'm an emobile billpay customer currently living abroad in barcelona. My phone was stolen Saturday night. I've emailed emobile twice (once Sunday morning and again Sunday night) without any reply yet (now Monday night).

    What do i need to do? I need to cancel my sim don't I? i also need to get my IMEI number to report it stolen to the police here. How can I get a replacement sim sent to me here in Spain?

    Advice appreciated thanks,

    Ger
    Hi there Ger

    Thank you so much for getting in touch.

    If you'd like to PM me with your number & pin along with a password of choice when I block this for you (just in case you find the phone again)

    -Al


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi Gerrymac9

    I have arranged that now, let me know if there is anything else

    Thanks
    Al


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