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Waiting for my refund

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  • 19-05-2015 11:54am
    #1
    Jjiipp79
    Banned (with Prison Access) Posts: 374 ✭✭


    As the heading says I'm still waiting for mine through the post.  Eircom took money out of my account by mistake they say.

    I was told or would be 4 weeks, it's now going on 6. 

    Anyone can help on this matter? 


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jjiipp79 wrote: »
    As the heading says I'm still waiting for mine through the post.  Eircom took money out of my account by mistake they say.

    I was told or would be 4 weeks, it's now going on 6. 

    Anyone can help on this matter? 
    Hi Jjiipp79

    If you would like to PM me your eircom account number I will be happy to look in to this for you

    Thanks
    Al


  • Options
    #3
    Jjiipp79
    Banned (with Prison Access) Posts: 374 ✭✭Jjiipp79


    Did you get my PM Alan?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jjiipp79 wrote: »
    Did you get my PM Alan?
    Cheers for taking my call Jjiipp79  Please let me know when you have the account number and I will chase this up for you

    Cheers
    Al


  • Options
    #5
    Jjiipp79
    Banned (with Prison Access) Posts: 374 ✭✭Jjiipp79


    Hi Alan, so sorry it's taken me this long to get back to you.  I got onto eircom and I think I got my refund sorted today.  The second account was still active for some reason, sorted now tho. 

    I have a question, if I want to cancel my eircom TV and intenet, is there a penalty?  


    PM if you like, thanks.


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jjiipp79 wrote: »
    Hi Alan, so sorry it's taken me this long to get back to you.  I got onto eircom and I think I got my refund sorted today.  The second account was still active for some reason, sorted now tho. 

    I have a question, if I want to cancel my eircom TV and intenet, is there a penalty?  


    PM if you like, thanks.
    Hi Jjiipp79

    Glad to hear it's sorted

    Yes there is a contract for evision and broadband and if cancelled within the contract period a charge of €100 & €150 applied respectively.

    To discus this further please contact eircoms cancellations team on free phone 1901 (follow steps to remove service)

    Thanks
    Al


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  • Options
    #7
    Jjiipp79
    Banned (with Prison Access) Posts: 374 ✭✭Jjiipp79


    Hi Alan and thanks.

    I just want to ask, does the fee apply if I've been a customer for almost 4 years!? 


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jjiipp79 wrote: »
    Hi, Alan and thanks.

    I just want to ask, does few apply if I've been a customer for almost 4 years!? 
    No problem

    It applies if it's being cancelled within the agreed contract date - and the contract date begins when the service is supplied - evision has not been out 4 years - the fees are specifically in line with the agreed contract

    The amount of time you were with eircom before agreeing to that service/contract is not taken in to consideration of cancellation fees I'm afraid

    Thanks
    Al


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    #9
    Jjiipp79
    Banned (with Prison Access) Posts: 374 ✭✭Jjiipp79


    Hi the first contract was for 18mths long ago, since then I've just paid my bill.  I've changed address in December, but that was just a change of address nothing else, I had  the same rates etc.  

    So I'll take it I'm prob fine with the cancellation fee there then. 


  • Options
    #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jjiipp79 wrote: »
    Hi the first contract was for 18mths long ago, since then I've just paid my bill.  I've changed address in December, but that was just a change of address nothing else, I had  the same rates etc.  

    So I'll take it I'm prob fine with the cancellation fee there then. 
    You will need to contact cancellations on free phone 1901 for clarification Jjiipp79

    I am aware that the contracts are specifically per address - as with all contracts in the telecommunications industry. So a move of address does indeed include it's own contract

    Thanks
    Al


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    #11
    Jjiipp79
    Banned (with Prison Access) Posts: 374 ✭✭Jjiipp79


    Really?  I was not made aware of this. 

    Thanks Alan 


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  • Options
    #12
    Jjiipp79
    Banned (with Prison Access) Posts: 374 ✭✭Jjiipp79


    Just thinking about this Alan, and the old account was never closed as I was being charged for it so this must mean the contract was still on the old address and not the new one.  


  • Options
    #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Jjiipp79 wrote: »
    Just thinking about this Alan, and the old account was never closed as I was being charged for it so this must mean the contract was still on the old address and not the new one.  
    Hi Jjiipp79

    I would highly recommend contacting cancellations even more so now

    Normally If service is being moved from one address to another the old account is closed without cancellation fees

    If the old account is not closed yet then cancellations will arrange this and refund you from when the new one was opened.

    Al


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