Self install?

TheChizler

Hi, my partner just ordered eVision and eFibre for our apartment which had eFibre with the previous tenants. There is a shiny new wall socket and the landlord and sales confirmed that it was working. I'm wondering would it be possible to install the equipment ourselves, as the first date I was given for an install on the order form was in mid-June, and I'd ideally like to have it up and running by the weekend :pac:.

I understand eircom's preference to have the install carried out by trained professionals to ensure proper service, but as basically the same service was fully working in the past I can't foresee any issues. For us it would be preferable to have 'half a service' running until the technician can visit in a month than no service at all for a month. I'd be happy if I could just get internet up and running for now.

Would greatly appreciate it if anything can be done here!

eircom: Alan

TheChizler wrote: »

Hi, my partner just ordered eVision and eFibre for our apartment which had eFibre with the previous tenants. There is a shiny new wall socket and the landlord and sales confirmed that it was working. I'm wondering would it be possible to install the equipment ourselves, as the first date I was given for an install on the order form was in mid-June, and I'd ideally like to have it up and running by the weekend :pac:.

I understand eircom's preference to have the install carried out by trained professionals to ensure proper service, but as basically the same service was fully working in the past I can't foresee any issues. For us it would be preferable to have 'half a service' running until the technician can visit in a month than no service at all for a month. I'd be happy if I could just get internet up and running for now.

Would greatly appreciate it if anything can be done here!

Hi TheChizler

I fully understand your views on this and it does make sense - however there is no self install process or procedure in place for efibre broadband and at present this is a feature eircom can't offer you. I know that in the end of the day is works out easier for both yourself & eircom however there are specific conditions that require a technician call out.

I have previously provided feedback in efforts to introduce a self install feature which I am being told is being seriously considered for the future but at this moment in time I'm sorry to say I can't offer you better news

If you would like to PM me your order/account number I'll check to see if there is an earlier appointment with the network crews in your area however this is something I can't offer a guarantee with

Cheers
Al

TheChizler

eircom: Alan wrote: »

TheChizler wrote: »

Hi, my partner just ordered eVision and eFibre for our apartment which had eFibre with the previous tenants. There is a shiny new wall socket and the landlord and sales confirmed that it was working. I'm wondering would it be possible to install the equipment ourselves, as the first date I was given for an install on the order form was in mid-June, and I'd ideally like to have it up and running by the weekend :pac:.

I understand eircom's preference to have the install carried out by trained professionals to ensure proper service, but as basically the same service was fully working in the past I can't foresee any issues. For us it would be preferable to have 'half a service' running until the technician can visit in a month than no service at all for a month. I'd be happy if I could just get internet up and running for now.

Would greatly appreciate it if anything can be done here!

Hi TheChizler

I fully understand your views on this and it does make sense - however there is no self install process or procedure in place for efibre broadband and at present this is a feature eircom can't offer you. I know that in the end of the day is works out easier for both yourself & eircom however there are specific conditions that require a technician call out.

I have previously provided feedback in efforts to introduce a self install feature which I am being told is being seriously considered for the future but at this moment in time I'm sorry to say I can't offer you better news

If you would like to PM me your order/account number I'll check to see if there is an earlier appointment with the network crews in your area however this is something I can't offer a guarantee with

Cheers
Al

Thanks Alan,

I appreciate that there are invariably reasons for setups like this. We haven't got an order number yet, just the email saying 'thank you and we'll be in contact in the next few days regarding installation'. If we don't have success with that phone call I'll certainly get back to you. Thanks again for answering my question.

eircom: Alan

TheChizler wrote: »

eircom: Alan wrote: »

TheChizler wrote: »

Hi, my partner just ordered eVision and eFibre for our apartment which had eFibre with the previous tenants. There is a shiny new wall socket and the landlord and sales confirmed that it was working. I'm wondering would it be possible to install the equipment ourselves, as the first date I was given for an install on the order form was in mid-June, and I'd ideally like to have it up and running by the weekend :pac:.

I understand eircom's preference to have the install carried out by trained professionals to ensure proper service, but as basically the same service was fully working in the past I can't foresee any issues. For us it would be preferable to have 'half a service' running until the technician can visit in a month than no service at all for a month. I'd be happy if I could just get internet up and running for now.

Would greatly appreciate it if anything can be done here!

Hi TheChizler

I fully understand your views on this and it does make sense - however there is no self install process or procedure in place for efibre broadband and at present this is a feature eircom can't offer you. I know that in the end of the day is works out easier for both yourself & eircom however there are specific conditions that require a technician call out.

I have previously provided feedback in efforts to introduce a self install feature which I am being told is being seriously considered for the future but at this moment in time I'm sorry to say I can't offer you better news

If you would like to PM me your order/account number I'll check to see if there is an earlier appointment with the network crews in your area however this is something I can't offer a guarantee with

Cheers
Al

Thanks Alan,

I appreciate that there are invariably reasons for setups like this. We haven't got an order number yet, just the email saying 'thank you and we'll be in contact in the next few days regarding installation'. If we don't have success with that phone call I'll certainly get back to you. Thanks again for answering my question.

No worries TheChizler

When you do get the order number please PM me and I'll do my best for you

Cheers
Al

Kavrocks

eircom: Alan wrote: »

I know that in the end of the day is works out easier for both yourself & eircom however there are specific conditions that require a technician call out.

I'd love to hear those conditions. When we had it installed recently the technician arrived to the house with a new modem plugged it in, turned it on and left. Are you honestly saying it takes a technician to plug in a few wires and turn a modem on?

eircom: Alan

Kavrocks wrote: »

eircom: Alan wrote: »

I know that in the end of the day is works out easier for both yourself & eircom however there are specific conditions that require a technician call out.

I'd love to hear those conditions. When we had it installed recently the technician arrived to the house with a new modem plugged it in, turned it on and left. Are you honestly saying it takes a technician to plug in a few wires and turn a modem on?

Hi Kavrocks - Ultimately I can't offer you or debate the official operational reasoning for the requirement of installation technicians. In youir case it seems there was not a heavy requirment for a technicain but I suppose It's safer to have a technician if in the event that more cabling is required or if the preferred location of the modem is in a bedroom/office rather than hall where the socket currently is (which happens a lot), there's also no extra cost for connection by the technician.

Cheers
Al

Kavrocks

eircom: Alan wrote: »

Kavrocks wrote: »

eircom: Alan wrote: »

I know that in the end of the day is works out easier for both yourself & eircom however there are specific conditions that require a technician call out.

I'd love to hear those conditions. When we had it installed recently the technician arrived to the house with a new modem plugged it in, turned it on and left. Are you honestly saying it takes a technician to plug in a few wires and turn a modem on?

Hi Kavrocks - Ultimately I can't offer you or debate the official operational reasoning for the requirement of installation technicians. In youir case it seems there was not a heavy requirment for a technicain but I suppose It's safer to have a technician if in the event that more cabling is required or if the preferred location of the modem is in a bedroom/office rather than hall where the socket currently is (which happens a lot), there's also no extra cost for connection by the technician.

Cheers
Al

That's unfortunate. Thanks anyway for the prompt response.

eircom: Alan

Kavrocks wrote: »

eircom: Alan wrote: »

Kavrocks wrote: »

eircom: Alan wrote: »

I know that in the end of the day is works out easier for both yourself & eircom however there are specific conditions that require a technician call out.

I'd love to hear those conditions. When we had it installed recently the technician arrived to the house with a new modem plugged it in, turned it on and left. Are you honestly saying it takes a technician to plug in a few wires and turn a modem on?

Hi Kavrocks - Ultimately I can't offer you or debate the official operational reasoning for the requirement of installation technicians. In youir case it seems there was not a heavy requirment for a technicain but I suppose It's safer to have a technician if in the event that more cabling is required or if the preferred location of the modem is in a bedroom/office rather than hall where the socket currently is (which happens a lot), there's also no extra cost for connection by the technician.

Cheers
Al

That's unfortunate. Thanks anyway for the prompt response.

No worries Kavrocks

Cheers
Al

TheChizler

Hi Al,

I wonder would you be able to look into this actually if you don't mind? We still haven't received any account details or order number yet, just a generic email saying the install team would be in touch. I'll send a PM with the name on the order and address.

Cheers

eircom: Alan

TheChizler wrote: »

Hi Al,

I wonder would you be able to look into this actually if you don't mind? We still haven't received any account details or order number yet, just a generic email saying the install team would be in touch. I'll send a PM with the name on the order and address.

Cheers

Sure TheChizler

Please PM me your address, name the order is in and your email address.

Thanks
Al

TheChizler

eircom: Alan wrote: »

TheChizler wrote: »

Hi Al,

I wonder would you be able to look into this actually if you don't mind? We still haven't received any account details or order number yet, just a generic email saying the install team would be in touch. I'll send a PM with the name on the order and address.

Cheers

Sure TheChizler

Please PM me your address, name the order is in and your email address.

Thanks
Al

Thanks Al, sent.

eircom: Alan

TheChizler wrote: »

eircom: Alan wrote: »

TheChizler wrote: »

Hi Al,

I wonder would you be able to look into this actually if you don't mind? We still haven't received any account details or order number yet, just a generic email saying the install team would be in touch. I'll send a PM with the name on the order and address.

Cheers

Sure TheChizler

Please PM me your address, name the order is in and your email address.

Thanks
Al

Thanks Al, sent.

Thanks TheChizler

AL

TheChizler

Re-ordered as you suggested Al. Will get back to you as soon as I have an order no.

eircom: Alan

TheChizler wrote: »

Re-ordered as you suggested Al. Will get back to you as soon as I have an order no.

Cheers for the update - let me know as soon as you get an order number please

Thanks
Al

TheChizler

Sent on the details there Al.

eircom: Alan

TheChizler wrote: »

Sent on the details there Al.

Cheers TheChizler

Following up on this now

Al

TheChizler

Re-ordered once I got off the phone with you earlier, will let you know as soon as I have an order number.

eircom: Alan

TheChizler wrote: »

Re-ordered once I got off the phone with you earlier, will let you know as soon as I have an order number.

Cheers TheChizler

Al

TheChizler

Hi Aisling/Amber,

Alan said he updated you guys on my case. We reordered eVision yesterday morning and still haven't got an order number. Should we try again? The online ordering seems to be broken (for us at least) as we've ordered three or four times now and there's still no record with sales, even when we did get an order number. Is it possible to order directly with you guys but still get the online offer?

eircom: Tony

[font=Times New Roman","serif]Hi TheChizler[/font]
[font=Times New Roman","serif]
I have been chasing this up for you today on behalf of my colleague Al. [/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]Still no order no available to us at present however this can take 24 - 48hrs to generate on our system.[/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]I will continue to keep a close eye on this for you & get back to you as soon as I have an update with an app date.
[/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]Thanks[/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]Tony[/font]
[font=Times New Roman","serif] [/font]

 

TheChizler

eircom: Tony wrote: »

Hi TheChizler

I have been chasing this up for you today on behalf of my colleague Al.
 
Still no order no available to us at present however this can take 24 - 48hrs to generate on our system.
 
I will continue to keep a close eye on this for you & get back to you as soon as I have an update with an app date.

 
Thanks
 
Tony
 

 

Ok thanks Tony, I'll give it until tomorrow!

TheChizler

Hey Tony, we haven't received an order number yet, can you please check with sales to see if there's any record of any of our applications? We've been trying this for over 9 days now. Is it the case that we just can't avail of eVision? I'm loyal to eircom mainly because of the great support here, but we will have to start looking at other providers if sales can't process our order. Thank you.

eircom: Tony

TheChizler wrote: »

Hey Tony, we haven't received an order number yet, can you please check with sales to see if there's any record of any of our applications? We've been trying this for over 9 days now. Is it the case that we just can't avail of eVision? I'm loyal to eircom mainly because of the great support here, but we will have to start looking at other providers if sales can't process our order. Thank you.

Hi TheChizler


I have just been speaking with our online team & can confirm your order has been received.
 
My colleague from our online team will be in touch with you be COB today to confirm order details.
 
Once again apologies for the inconvenience.
 
Thanks
 
Ash
 

TheChizler

eircom: Tony wrote: »

TheChizler wrote: »

Hey Tony, we haven't received an order number yet, can you please check with sales to see if there's any record of any of our applications? We've been trying this for over 9 days now. Is it the case that we just can't avail of eVision? I'm loyal to eircom mainly because of the great support here, but we will have to start looking at other providers if sales can't process our order. Thank you.

Hi TheChizler


I have just been speaking with our online team & can confirm your order has been received.
 
My colleague from our online team will be in touch with you be COB today to confirm order details.
 
Once again apologies for the inconvenience.
 
Thanks
 
Ash
 

That's great Tony thank you! Great service from the boards team!

Edit: Thanks Ash

TheChizler

Hi Tony/Ash,

Didn't get any call before close of business last week, is there a problem? We originally ordered two weeks ago today.

Thanks

eircom: Alan

TheChizler wrote: »

Hi Tony/Ash,

Didn't get any call before close of business last week, is there a problem? We originally ordered two weeks ago today.

Thanks

Hi TheChizler

I'm back today so could you please PM me your order number and I'll look in to this right away

Cheers
Al

TheChizler

eircom: Alan wrote: »

TheChizler wrote: »

Hi Tony/Ash,

Didn't get any call before close of business last week, is there a problem? We originally ordered two weeks ago today.

Thanks

Hi TheChizler

I'm back today so could you please PM me your order number and I'll look in to this right away

Cheers
Al

Hi again Alan,

We haven't got an order number yet, all I know is that Ash could see that it had been received.

eircom: Alan

TheChizler wrote: »

eircom: Alan wrote: »

TheChizler wrote: »

Hi Tony/Ash,

Didn't get any call before close of business last week, is there a problem? We originally ordered two weeks ago today.

Thanks

Hi TheChizler

I'm back today so could you please PM me your order number and I'll look in to this right away

Cheers
Al

Hi again Alan,

We haven't got an order number yet, all I know is that Ash could see that it had been received.

Apologies TheChizler

I'll investigate this now and get back to you as soon as possible

Cheers
Al

TheChizler

eircom: Alan wrote: »

TheChizler wrote: »

eircom: Alan wrote: »

TheChizler wrote: »

Hi Tony/Ash,

Didn't get any call before close of business last week, is there a problem? We originally ordered two weeks ago today.

Thanks

Hi TheChizler

I'm back today so could you please PM me your order number and I'll look in to this right away

Cheers
Al

Hi again Alan,

We haven't got an order number yet, all I know is that Ash could see that it had been received.

Apologies TheChizler

I'll investigate this now and get back to you as soon as possible

Cheers
Al

Thanks Al.

eircom: Alan

TheChizler wrote: »

eircom: Alan wrote: »

TheChizler wrote: »

eircom: Alan wrote: »

TheChizler wrote: »

Hi Tony/Ash,

Didn't get any call before close of business last week, is there a problem? We originally ordered two weeks ago today.

Thanks

Hi TheChizler

I'm back today so could you please PM me your order number and I'll look in to this right away

Cheers
Al

Hi again Alan,

We haven't got an order number yet, all I know is that Ash could see that it had been received.

Apologies TheChizler

I'll investigate this now and get back to you as soon as possible

Cheers
Al

Thanks Al.

Thanks TheChizler - I'll be in touch with you soon

Al

TheChizler

Hey Al, technician's here at the moment but says we should have got the modem in the post and he can't install it? Any ideas?