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Top Up not received after using mobile app

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  • 20-05-2015 4:12pm
    #1
    DunDunDuuun
    Registered Users Posts: 1 ✭


    Hi,

    I topped up my phone using the mobile app 48 hours ago and have yet to receive any credit on my phone despite the money being taken from my account.

    Any help?


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  • Options
    #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    DunDunDuuun wrote: »
    Hi,

    I topped up my phone using the mobile app 48 hours ago and have yet to receive any credit on my phone despite the money being taken from my account.

    Any help?
    Hi DunDunDuuun,

    Thanks for you post and welcome to Boards.ie

    Please call Bank of Ireland Direct on 0818 365 365 / +353 1 4044000 and a rep with account access will be happy to look into this for you.

    Representative assisted hours are 8am - 12midnight Mon - Fri and 9am - 6pm Sat, Sun and Bank/Public Holidays.

    Thanks

    Billy


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