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ATM Error, Cash not dispensed

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  • 21-05-2015 8:54am
    #1
    airman737
    Registered Users Posts: 187 ✭✭


    Good Morning

    I raised a service help desk call on monday through bank of ireland 365 online, but have had no communication from bank of ireland since. On Saturday 16th May, I was attempting to withdraw cash from an ATM, however, after selecting the amount required, the ATM displayed a message stating that the transaction was cancelled, however, the cash was still removed from my account. Could somebody look into this for me please. 


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    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi airman737, 

    Thank you for getting in contact with us here on Boards.ie.

    We would like to look into this further for you. Can you PM us with your name, branch name and contact number? Please do not include account specific details in your PM. 

    Looking forward to hearing from you, 
    Elaine


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    #3
    airman737
    Registered Users Posts: 187 ✭✭airman737


    Bank of Ireland: Elaine wrote: »
    Hi airman737, 

    Thank you for getting in contact with us here on Boards.ie.

    We would like to look into this further for you. Can you PM us with your name, branch name and contact number? Please do not include account specific details in your PM. 

    Looking forward to hearing from you, 
    Elaine
    Hi Elaine

    thanks for the Reply. I am trying to send you a PM, but a message comes  up telling me that you cannot receive PMs? 


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    #4
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi airman737, 

    We have sent you a PM there now and this will allow you to respond to myself directly. 

    Thanks, 
    Elaine 


  • Options
    #5
    phenomenalcat
    Registered Users Posts: 80 ✭✭phenomenalcat


    airman737 wrote: »
    Good Morning

    I raised a service help desk call on monday through bank of ireland 365 online, but have had no communication from bank of ireland since. On Saturday 16th May, I was attempting to withdraw cash from an ATM, however, after selecting the amount required, the ATM displayed a message stating that the transaction was cancelled, however, the cash was still removed from my account. Could somebody look into this for me please. 

    Hi airman
    Did you get a resolution to this ? The same thing happened to the missus last night she's bank of Ireland too but used an Aib machine


  • Options
    #6
    airman737
    Registered Users Posts: 187 ✭✭airman737


    phenomenalcat wrote: »
    Hi airman
    Did you get a resolution to this ? The same thing happened to the missus last night she's bank of Ireland too but used an Aib machine

    Hi
    Yeah got sorted. Boi were very helpful actually, money was put back in on Friday. If you contact them by phone they will sort it out for you


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    #7
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    phenomenalcat wrote: »
    airman737 wrote: »
    Good Morning

    I raised a service help desk call on monday through bank of ireland 365 online, but have had no communication from bank of ireland since. On Saturday 16th May, I was attempting to withdraw cash from an ATM, however, after selecting the amount required, the ATM displayed a message stating that the transaction was cancelled, however, the cash was still removed from my account. Could somebody look into this for me please. 

    Hi airman
    Did you get a resolution to this ? The same thing happened to the missus last night she's bank of Ireland too but used an Aib machine
    Hi phenomenalcat,

    Thanks for your post.

    This withdrawal should go back into the account automatically. If it hasn't been returned yet please can you ask her to call 0818 365 365 and a representative will investigate this further.

    If you need any further assistance please let me know.

    Thanks
    Nicola


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    #8
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    airman737 wrote: »
    phenomenalcat wrote: »
    Hi airman
    Did you get a resolution to this ? The same thing happened to the missus last night she's bank of Ireland too but used an Aib machine

    Hi
    Yeah got sorted. Boi were very helpful actually, money was put back in on Friday.  If you contact them by phone they will sort it out for you
    Hi airman737,

    Glad to hear this, get in touch again if you need help with anything else.

    Thanks
    Nicola


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