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  • 25-05-2015 11:35am
    #1
    Ben Stivers
    Registered Users Posts: 3 ✭


    Hi,

    I have recently received a letter from a debt collection agency looking for payment on an overdue account. This is despite me being assured a few weeks ago that that I had been incorrectly billed . Can an eircom rep please contact me to get this issue resolved? I have been frustrated so far by dealing with customer care throughout the whole process and am hoping to get this issue resolved via this forum.

    Please PM me and I will provide you with the background to this and further details.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Ben Stivers wrote: »
    Hi,

    I have recently received a letter from a debt collection agency looking for payment on an overdue account. This is despite me being assured a few weeks ago that that I had been incorrectly billed . Can an eircom rep please contact me to get this issue resolved? I have been frustrated so far by dealing with customer care throughout the whole process and am hoping to get this issue resolved via this forum.

    Please PM me and I will provide you with the background to this and further details.
    Sorry to hear of this Ben Stivers

    Please PM me your eircom account number and I'll investigate

    Cheers
    Al


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    #3
    Ben Stivers
    Registered Users Posts: 3 ✭Ben Stivers


    PM sent


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Ben Stivers wrote: »
    PM sent
    Thanks for your PM Ben Stivers

    I have escalated this to our credit management team and await clarification - I will get back to you as soon as I have further information

    Thank you
    Al


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    #5
    Ben Stivers
    Registered Users Posts: 3 ✭Ben Stivers


    Hi,

    Is there any update on this please?


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    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Hi Ben
     
    We are still awaiting an update on this for you. Apologies for the inconvenience.
     
    I have contacted them again to speed things up & will revert back as soon as we have an update.
     
    Thanks
     
    Tony


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