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parents can't get broadband, but neighbours can?

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  • 30-05-2015 7:12pm
    #1
    Earthday
    Registered Users Posts: 45 ✭


    Hello, just wanted to ask a few questions.  My parent live in rural Kilkenny for many years, but  tried to get broadband, a few years back. Some point in time, some of the neighbours got broadband.  From what I can understand my parents are on the "carrier line" or so called " split landline". is there anyone hope my parents can get broadband?  I'm not talking fibre, just the normal broadband.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Earthday wrote: »
    Hello, just wanted to ask a few questions.  My parent live in rural Kilkenny for many years, but  tried to get broadband, a few years back. Some point in time, some of the neighbours got broadband.  From what I can understand my parents are on the "carrier line" or so called " split landline". is there anyone hope my parents can get broadband?  I'm not talking fibre, just the normal broadband.

    [font=Calibri","sans-serif]Hi [/font][font=Calibri","sans-serif]Earthday [/font]

    [font=Calibri","sans-serif] Unfortunately carrier lines utilize a different cable path which cannot support broadband and are installed in circumstances where a normal line cannot be.

    Changing a carrier to a normal line is not a service eircom offer I'm sorry to say.

    There is a universal obligation for every premises in Ireland to have a working phone line which can make and take calls however this obligation does not apply to broadband and in consideration I’m afraid eircom cannot broadband to customers on carrier lines

    I am genuinely sorry that I can't offer you better news on this but hope my clarification on this has helped a little.

    Thanks
    Al[/font]


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    #3
    Earthday
    Registered Users Posts: 45 ✭Earthday


    So my parents, can't order a new line? shame, I see thanks.


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Earthday wrote: »
    So my parents, can't order a new line? shame, I see thanks.
    I'm sorry I can't offer you better news Earthday

    Perhaps they could explore a mobile alternative?

    Cheers
    Al


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    #5
    heroics
    Registered Users Posts: 1,878 ✭✭✭heroics


    Look into satelite broadband. I believe it is available in Kilkenny. 

    https://switcher.ie/broadband/ireland/kilkenny/#/bundle_type=broadband_only®ion_id=34


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