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Keeping same landline number - UPC to Sky

BlazingSaddler · 2015-06-02 11:57:14

Hi all, I am trying to move from UPC to Sky but want to hold onto the same landline phone number, this is proving very problematic for some reason. Even though I make it clear that I would only proceed if I could keep the number. On Friday they told me UPC had put a restriction on the line and Sky couldn't access it so I…

02-06-2015 12:57pm

#1

BlazingSaddler

Registered Users Posts: 1,150 ✭✭✭

Join Date: June 2007

Posts: 879

Hi all, I am trying to move from UPC to Sky but want to hold onto the same landline phone number, this is proving very problematic for some reason. Even though I make it clear that I would only proceed if I could keep the number. On Friday they told me UPC had put a restriction on the line and Sky couldn't access it so I called UPC who said the only issue was that Sky had tried to do it with the wrong account number, so I call Sky back and give them the correct number (again!) and they go off and try again. I receive a mail from Sky this morning welcoming me to Sky Talk but unfortunately it wasn't possible to give me old number; so I call back again and apparently if I want them to try and port the number again it will take 5 weeks as they will have to cancel down the new number before trying again, yet it was clearly their own mistake as I told them I would not proceed if I could not get the same number. Has anybody had issues taking their old number from UPC to Sky before?, getting pretty shambolic at this stage.

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