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New modem never arrived

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  • 05-06-2015 12:47pm
    #1
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭


    Guys
    I was speaking with one of your tech support guys last Thursday who promised me a new F2000 modem.
    Needless to say it hasn't arrived!

    I'll pm you my details and agents name.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Josephine Tart Manufacturer wrote: »
    Guys
    I was speaking with one of your tech support guys last Thursday who promised me a new F2000 modem.
    Needless to say it hasn't arrived!

    I'll pm you my details and agents name.
    Sorry to hear this Josephine Tart Manufacturer

    Please PM me the details

    Al


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    #3
    Grab All Association
    Registered Users Posts: 3,920 ✭✭✭Grab All Association


    Disappointing to see that eircom have gone with Huawei to supply their routers. When I joined Vodafone I went through 3 Huawei routers. Before that 2 Zyxel routers with eircom.  Netopia router is still working after 5 years. 


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Chris___ wrote: »
    Disappointing to see that eircom have gone with Huawei to supply their routers. When I joined Vodafone I went through 3 Huawei routers. Before that 2 Zyxel routers with eircom.  Netopia router is still working after 5 years. 
    Hi Chris___

    Sorry to hear of your previous negative experience with the Huawei, I'll ensure your feedback reaches broadband operations. If you do experience issues with the eircom huawei please let me know.

    Thanks
    Al


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    #5
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    AL
    Is there any update on my initial pm.?
    Thanks


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Josephine Tart Manufacturer wrote: »
    AL
    Is there any update on my initial pm.?
    Thanks
    Hi Josephine Tart Manufacturer

    Apologies for the delays, On Friday I noticed that there is an order for the modem (reference number 4401328) which has not been closed yet - Our technical support team have confirmed that the reason for this is that it was returned by An post to eircom after failed deliver. I'm unaware of the reasons for this but on a positive note I have arrange for a next day delivery by courier meaning it will be with you tomorrow. If you could keep me updated that would be great.

    Thanks
    Al


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    #7
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Hi AL
    The modem arrived today. thanks.
    I'm not sure what happened last week. We got no missed delivery notice from An Post.

    Anyway, a simple matter of switching over the modems and its humming away nicely.


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Josephine Tart Manufacturer wrote: »
    Hi AL
    The modem arrived today. thanks.
    I'm not sure what happened last week. We got no missed delivery notice from An Post.

    Anyway, a simple matter of switching over the modems and its humming away nicely.
    Cheers for updating the thread Josephine Tart Manufacturer - delighted to hear all's working away nicely now :)

    Cheers

    Al


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