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How long should it take for a complaint to be dealt with?

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  • 05-06-2015 12:58pm
    #1
    plu
    Registered Users Posts: 237 ✭✭


    I submitted a complaint last Friday. I got an acknowledgement but nothing else.


    How long should it take to get a resolution?


    How long should it take to get a Case number?


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    plu wrote: »
    I submitted a complaint last Friday. I got an acknowledgement but nothing else.


    How long should it take to get a resolution?


    How long should it take to get a Case number?
    Hi plu

    The process of investigating an official complaint and for contact to be made on eircoms official position is up to 10 working days.

    Unfortunately I'll be unable to offer you an update on findings or decision on this but if you would like to PM me your eircom account number I'll check for a reference number.

    Thanks
    Al


  • Options
    #3
    plu
    Registered Users Posts: 237 ✭✭plu


    You have all my details from previous Correspondence. It is the same issue I have complained about 


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    plu wrote: »
    You have all my details from previous Correspondence. It is the same issue I have complained about 
    Hi plu

    Would you be free to take a phone call on this matter today? Please PM me an appropriate time and number to call you on if so.

    Many thanks
    Al


  • Options
    #5
    plu
    Registered Users Posts: 237 ✭✭plu


    I've been away. Another bill has arrived. Please ring me on the land line number under query as soon as possible


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