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Lost tickets

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  • 06-06-2015 11:00pm
    #1
    Liam McPoyle
    Closed Accounts Posts: 14,846 ✭✭✭✭


    Hey dudes.

    Bought tickets for Christmas for the other half to see Alan Carr tomorrow night. She went to get them this evening but they are no where to be found and we suspect they may have been thrown out.

    I bought them through Ticketmaster online and they were delivered, not online print outs so I cant print dupes.

    Their customer service is closed tomorrow so the question is, do we have any options or are we screwed?


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    #2
    webpal
    Registered Users Posts: 1,293 ✭✭✭webpal


    This is from their website but in any case bring the credit card used, ID and as much of your ticketmaster account details as possible. At least then you can prove you bought them. "If you have not received your tickets within five days prior to an event, or you notice your tickets are missing or have been destroyed, please click on the link below and "Ask a Question" immediately. Be prepared with the confirmation number for your account. Our Customer Services Advisors are available to answer your questions and resolve your queries quickly and easily.

    By verifying whether the tickets are replaceable, and, if they are replaceable, they will instruct you as to where and when to pick up your replacement tickets. This is normally done at the Box Office prior to the show, and the tickets are marked as "Duplicate" so that they are easily identified as the valid tickets, however Ticketmaster may require you to follow a different procedure in order to obtain the replacement tickets. If replacement tickets are to be issued, then we may require that they only be picked up by the person whose name appears on the credit card used to purchase the tickets and that that person must present the credit card used to purchase the tickets, along with a confirmation number and valid photo identification.

    Tickets should always be treated like cash. General admission tickets cannot be replaced. Keep them in a safe place, away from direct heat, sunlight, and moisture. Be sure to store them where they can easily be found again. Tickets are printed on heat-sensitive paper. Any contact with higher temperatures will cause the ticket to darken or turn black, so please keep this in mind when storing. Do not attempt to laminate tickets."


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    #3
    Liam McPoyle
    Closed Accounts Posts: 14,846 ✭✭✭✭Liam McPoyle


    Thanks mate. Slight problem in that I bought the tickets in October but got issued a new debit card in January so I cannot verify the purchase that way. I have the app on my phone with the order number and all the details on that. I might pop into the outlet in Tallaght tomorrow morning and see if they can do anything for me.


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    #4
    webpal
    Registered Users Posts: 1,293 ✭✭✭webpal


    I would imagine ur fine so, I know someone who had their Euro tickets stolen in Poland, they turned up to the stadium and verified the sale and ownership of tickets. All worked out and were shown to their seats, which they remembered, the people in them were thrown out, not arrested, couldn't prove anything except that they didn't buy them officially


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