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iPhone 6 Front Camera Crescent

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24

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    #32
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    shanec1928 wrote: »
    mine still to be collected. Ups Classify the sligo as being "remote".. I had a fear of that happening to mine so i just spoke directly to a supervisor and made sure a note was made on the issue that the device would be replaced.

    Box has arrived and it's the wrong size ffs. Tempted to just drive to Belfast and be done with all the hassle it's turning out to be!


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    #33
    prettyboy81
    Registered Users Posts: 2,579 ✭✭✭prettyboy81


    shanec1928 wrote: »
    Box has arrived and it's the wrong size ffs. Tempted to just drive to Belfast and be done with all the hassle it's turning out to be!

    If you decide to head to Belfast, schedule an appointment. Just in case you don't want to be hanging around all day.


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    #34
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,219 Mod ✭✭✭✭godtabh


    shanec1928 wrote: »
    Box has arrived and it's the wrong size ffs. Tempted to just drive to Belfast and be done with all the hassle it's turning out to be!

    How did they get the box wrong?


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    #35
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    godtabh wrote: »
    How did they get the box wrong?
    Im trying to figure that one out too. it looks like its a box for a 6 and not a plus:mad:


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    #36
    Nonoperational
    Registered Users Posts: 7,401 ✭✭✭Nonoperational


    Have the same issue. Have Applecare + so will prob just do an express replacement at some stage.


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    #37
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,219 Mod ✭✭✭✭godtabh


    Mine was returned and the issue not resolved.


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    #38
    Mlo
    Registered Users Posts: 187 ✭✭Mlo


    What's the story if you bought from Vodafone? I got my 6 in Dublin but I live in Wexford. Will any Vodafone shop replace it? I'm extremely reluctant to send my phone off for a week, I'm also not exactly gone on the idea of having to reload all my apps and music either.


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    #39
    Bigcheeze
    Closed Accounts Posts: 2,858 ✭✭✭Bigcheeze


    godtabh wrote: »
    Phone sent in for repair. Report back from apple states it cant replicate the phone powering itself off. WTF?

    Being sent back now. Will likely have to be returned. Total joke.

    I've just arranged a repair for mine and noticed that the summary email from support says the problem is "phone will not power on" which was never mentioned.

    I'll have to call them to update the case.


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    #40
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,219 Mod ✭✭✭✭godtabh


    Bigcheeze wrote: »
    I've just arranged a repair for mine and noticed that the summary email from support says the problem is "phone will not power on" which was never mentioned.

    I'll have to call them to update the case.

    I had to do a diagnostic and apparently that the fault it reported even though I stated the front camera crescent as being the issue.


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    #41
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    this issue would be so much easier if we just had a store:mad:

    *edit*

    Replacement phone arrived. They then wouldnt take the one for repair back, rang them they wouldnt send the driver back to collect it. such a pain this has turned out to be!


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    #42
    FourFourRED
    Registered Users Posts: 8,714 ✭✭✭FourFourRED


    shanec1928 wrote: »
    this issue would be so much easier if we just had a store:mad:

    *edit*

    Replacement phone arrived. They then wouldnt take the one for repair back, rang them they wouldnt send the driver back to collect it. such a pain this has turned out to be!

    Read the information you got with it. You need to arrange a collection through UPS for the phone to go back. Not the drivers fault.

    https://twitter.com/fourfourred



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    #43
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    FourFourFM wrote: »
    Read the information you got with it. You need to arrange a collection through UPS for the phone to go back. Not the drivers fault.
    Told on the phone they would take it back there and then.


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    #44
    FourFourRED
    Registered Users Posts: 8,714 ✭✭✭FourFourRED


    shanec1928 wrote: »
    Told on the phone they would take it back there and then.

    That persons fault then.

    https://twitter.com/fourfourred



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    #45
    Triangla
    Registered Users Posts: 818 ✭✭✭Triangla


    I just arranged express replacement now. No issue with camera except for cosmetic bit rather have it fixed now under warranty instead of letting it go.

    What's the story- Do you just keep the replacement phone?


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    #46
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    Triangla wrote: »
    I just arranged express replacement now. No issue with camera except for cosmetic bit rather have it fixed now under warranty instead of letting it go.

    What's the story- Do you just keep the replacement phone?
    Yup keep it.


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    #47
    Triangla
    Registered Users Posts: 818 ✭✭✭Triangla


    That's pretty good, it's cosmetic now but the fear is it gets worse outside of warranty.

    Pretty stupid thing to happen really for such an expensive phone.


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    #48
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    shanec1928 wrote: »
    this issue would be so much easier if we just had a store:mad:

    *edit*

    Replacement phone arrived. They then wouldnt take the one for repair back, rang them they wouldnt send the driver back to collect it. such a pain this has turned out to be!
    not even a month and the replacement phone has it. Not impressed:mad:


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    #49
    dodzy
    Registered Users Posts: 10,022 ✭✭✭✭dodzy


    shanec1928 wrote: »
    not even a month and the replacement phone has it. Not impressed:mad:
    You're flippin kidding? :eek:


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    #50
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    dodzy wrote: »
    You're flippin kidding? :eek:
    I wish..

    Managed to get an appointment for tomorrow. does anybody have any recommendations for parking that doesn't cost a fortune?


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    #51
    Zcott
    Registered Users Posts: 3,206 ✭✭✭Zcott


    shanec1928 wrote: »
    I wish..

    Managed to get an appointment for tomorrow. does anybody have any recommendations for parking that doesn't cost a fortune?

    In Belfast? St Anne's Square is a five minute walk and isn't too expensive.


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    #52
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    Zcott wrote: »
    In Belfast? St Anne's Square is a five minute walk and isn't too expensive.
    ya belfast. perfect thanks


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    #53
    shanec1928
    Registered Users Posts: 4,149 ✭✭✭shanec1928


    Replacement phone got third time lucky!


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    #54
    Eire Go Brach
    Registered Users Posts: 1,373 ✭✭✭Eire Go Brach


    Mine is starting again and it's out of warranty. I'm not happy about it. Wonder does the 2 year guarantee cover this? It's obviously been a defect from when I bought it.


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    #55
    numbernine
    Registered Users Posts: 102 ✭✭numbernine


    Hi, i have an iphone 6 with the white crescent on front camera, no problems with actual phone everything else is okay but i am eligible for a replacement(i assume a refurb) do you think it would be worth it to get a refurb replacement? Or just leave it as is.. I never had a refurb and am afraid i wont be happy with the condition of the refurb.. Thanks in advance


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    #56
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,928 Mod ✭✭✭✭whiterebel


    numbernine wrote: »
    Hi, i have an iphone 6 with the white crescent on front camera, no problems with actual phone everything else is okay but i am eligible for a replacement(i assume a refurb) do you think it would be worth it to get a refurb replacement? Or just leave it as is.. I never had a refurb and am afraid i wont be happy with the condition of the refurb.. Thanks in advance

    Refurb has new casings whether they need them or not. Usually can't tell the difference from a new one.


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    #57
    Triangla
    Registered Users Posts: 818 ✭✭✭Triangla


    numbernine wrote: »
    Hi, i have an iphone 6 with the white crescent on front camera, no problems with actual phone everything else is okay but i am eligible for a replacement(i assume a refurb) do you think it would be worth it to get a refurb replacement? Or just leave it as is.. I never had a refurb and am afraid i wont be happy with the condition of the refurb.. Thanks in advance

    I had the crescent issue and got a brand new phone. Was pretty straightforward process.


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    #58
    numbernine
    Registered Users Posts: 102 ✭✭numbernine


    Triangla wrote: »
    I had the crescent issue and got a brand new phone. Was pretty straightforward process.


    Hi, thanks a lot for your reply, could you advise on what process you went through, as in did you go to the apple store or did they send u a brand new phone? And how did you get a new one, apple advised it would be a refurb in a plain white box? Thanks!


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    #59
    Zcott
    Registered Users Posts: 3,206 ✭✭✭Zcott


    numbernine wrote: »
    Hi, thanks a lot for your reply, could you advise on what process you went through, as in did you go to the apple store or did they send u a brand new phone? And how did you get a new one, apple advised it would be a refurb in a plain white box? Thanks!

    I'm in Belfast and went to the store. They replaced it with a brown box one immediately. I don't think it was a refurb but even if it was I don't mind.


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    #60
    Triangla
    Registered Users Posts: 818 ✭✭✭Triangla


    I logged it online. Nice and easy.


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    #61
    waynegalway
    Registered Users Posts: 1,684 ✭✭✭waynegalway


    Triangla wrote: »
    I logged it online. Nice and easy.

    Hi.

    How did it work after you logged it online? Had you bought direct from Apple in the first place? I bought mine from Three, but I would be very reluctant to go through their repair service.

    I'm debating whether to get mine repaired/replaced at the moment. It has the crescent (has had since day one, and it doesn't seem to be getting worse), and it's not affecting the phone usage, but I'd still rather get it done in case it gets worse outside of warranty. My warranty is up in mid-Feb.

    How long from logging it did it take before it was picked up and replaced? (I'm assuming that logging online leads to the courier pick-up/replacement route). Did you have to use a credit card to get a faster service?

    The only thing putting me off getting it done is the fear of being without the phone for ages.


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