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Name incorrect on bill - no response to email sent

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  • 11-06-2015 9:59am
    #1
    white apples
    Registered Users Posts: 342 ✭✭


    My partner's name has been spelled incorrectly on our bill and we would like to get this corrected.  I emailed eservice@electricireland.ie on Tuesday morning but have not had any response so far.  I'm not even sure if it was received or not.  Can you check this for me?


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    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi white apples,

    Thanks for getting in touch with us on Boards. We do regret the mis-spelling.

    The Online Billing team will be back in touch, they just require a few working days. The email would have gone through, it is just in a queue at the moment.

    If you are the account-holder (or one of the account-holders) we can assist you here on Boards.ie by private message if you wish - just state in the message that you are the account-holder, confirm the account number, your name and address in full, and the telephone number we would have for you. We will assist ASAP.

    Kind regards,
    Una


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