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New Customer, Signed Up Online, When Can I expect a response?

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  • 11-06-2015 2:23pm
    #1
    Davyhal
    Registered Users Posts: 455 ✭✭


    Last Friday (05/06/2015) I signed up online as a new Eircom Broadband customer - eTalk and eFibre bundle. I received an email with my Order Number and Account Number, but no details regarding the following:

    - new Eircom phone number
    - when I can expect a technician and/or for my phone line to be activated.

    I was told I would get a response within 2 working days. It has now been 4 working days.

    When can I expect details on my new order and when I can expect to have my broadband installed and up and running?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Davyhal wrote: »
    Last Friday (05/06/2015) I signed up online as a new Eircom Broadband customer - eTalk and eFibre bundle. I received an email with my Order Number and Account Number, but no details regarding the following:

    - new Eircom phone number
    - when I can expect a technician and/or for my phone line to be activated.

    I was told I would get a response within 2 working days. It has now been 4 working days.

    When can I expect details on my new order and when I can expect to have my broadband installed and up and running?
    HI Davyhal

    Please PM the following and I will look in to this further for you:

    • email address provided when signing up
    • Name provided when signing up
    • Address provided when signing up
    • Contact number provided when signing up
    [*]

    Cheers
    Al


  • Options
    #3
    lawred2
    Registered Users Posts: 24,394 ✭✭✭✭lawred2


    Davyhal wrote: »
    Last Friday (05/06/2015) I signed up online as a new Eircom Broadband customer - eTalk and eFibre bundle. I received an email with my Order Number and Account Number, but no details regarding the following:

    - new Eircom phone number
    - when I can expect a technician and/or for my phone line to be activated.

    I was told I would get a response within 2 working days. It has now been 4 working days.

    When can I expect details on my new order and when I can expect to have my broadband installed and up and running?
    haha

    You'll be waiting

    Just like myself


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    #4
    Davyhal
    Registered Users Posts: 455 ✭✭Davyhal


    Aw don't tell me that! I had so much hassle last year when trying to set up internet that I just gave up and have gone without for the last 15 months. I am hoping that this time will go much smoother.


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Davyhal wrote: »
    Aw don't tell me that! I had so much hassle last year when trying to set up internet that I just gave up and have gone without for the last 15 months. I am hoping that this time will go much smoother.
    Hi Davyhal

    I will have an update for you as soon as possible - the circumstances in lawreds case is much different to your own.

    Thanks
    Al


  • Options
    #6
    Davyhal
    Registered Users Posts: 455 ✭✭Davyhal


    eircom: Alan wrote: »
    Davyhal wrote: »
    Aw don't tell me that! I had so much hassle last year when trying to set up internet that I just gave up and have gone without for the last 15 months. I am hoping that this time will go much smoother.
    Hi Davyhal

    I will have an update for you as soon as possible - the circumstances in lawreds case is much different to your own.

    Thanks
    Al
    Thank you very much Alan! Look forward to hearing from you!


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Davyhal wrote: »
    eircom: Alan wrote: »
    Davyhal wrote: »
    Aw don't tell me that! I had so much hassle last year when trying to set up internet that I just gave up and have gone without for the last 15 months. I am hoping that this time will go much smoother.
    Hi Davyhal

    I will have an update for you as soon as possible - the circumstances in lawreds case is much different to your own.

    Thanks
    Al
    Thank you very much Alan! Look forward to hearing from you!
    No worries Davyhal - I've been advised to expect an update this afternoon, once I have information I'll get back to you right away

    Thanks
    Al


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