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Eircom.net app problem

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  • 11-06-2015 4:45pm
    #1
    fatherted1969
    Registered Users Posts: 2,246 ✭✭✭


    Hi, I suppose compared to some my problem is small but it's bugging me so maybe you can help.

    I used to have my phone and broadband with eircom.net for many years but changed to sky home phone and broadband about 18 months ago. I still retain my eircom.net webmail and use it quite a lot through my Samsung Galaxy S5

    The issue I have when I'm at home is I cannot send emails through my phone while I'm connected through wifi to my sky broadband. When I'm working I can connect and send emails through wifi but work is eircom.net broadband so I know it's not my phone settings.

    Can you help as I send quite a lot of emails with large amounts of mb in them, pics, files etc but I don't want to be going over my data cap if I don't need to.

    Cheers in advance


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    fatherted1969 wrote: »
    Hi, I suppose  compared to some my problem is small but it's bugging me so maybe you can help.

    I used to have my phone and broadband  with eircom.net for many years but changed to sky home phone and broadband about 18 months ago. I still retain my eircom.net webmail and use it quite a lot through my Samsung Galaxy S5

    The issue I have when I'm at home is I cannot send emails through my phone while I'm connected through wifi to my sky broadband. When I'm working I can connect and send emails through wifi but work is eircom.net broadband so I know it's not my phone settings.

    Can you help as I send quite a lot of emails with large amounts of mb in them, pics, files etc but I don't want to be going over my data cap if I don't need to.

    Cheers in advance
    Hi Fatherted1969

    It sounds like you need to change the outgoing server settings to that recommended by Sky when indeed you do connect to sky broadband. If you get in touch with sky they should be able to confirm their outgoing settings.

    Cheers
    Al


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