Debt

interested parties

[font=Verdana, sans-serif]Hi There,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]My partner is being pursued for an alleged debt that is not owed. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]In 2013 she did not renew her contract and changed service providers. The contract came to a natural end. It was not renewed.[/font]
[font=Verdana, sans-serif]She cancelled the direct debit and proceeded with a new service provider. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Some months later she received a letter from Eircom saying she was in arrears. She sent them a letter stating that she did not renew her contract, with no response. Then another letter came some months after that, again she sent another letter, with no response. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]She also tried to contact Eircom several times over the phone, generally when a new letter arrived. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]However, on the last occasion, circa one year after she did not renew her contract, she called them again and was left on hold for over an hour and ten minutes, when she was finally answered the person told her that the original person that she was speaking to had gone home for the evening. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]She then sent a final letter to Eircom stating the above facts.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Circa six weeks ago she received a letter telling her that she was being perused for over €800 by a firm called Buchanan Clark and Wells. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I called this company and explained the situation to a very helpful lady and she said she would query it. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Today we received a letter saying that they were issuing legal proceeding but would accept a lesser amount if we paid in the next ten days. [/font]
[font=Verdana, sans-serif]
I called this firm and just had a very unpleasant conversation with one of their operators called James. I understand he has a tough job to do but I found James to be condescending and aggressive. I asked him for a letter stating that I had engaged with his firm for future reference, but I was told to contact the data protection commission and that he doesn't do that. At one point James even claimed that a party has to write to the other party when a contract ends to tell them that they do not wish to enter a new contract, because that’s how it’s done! [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]My overall concern is that this has dragged on for two years now, we have tried to engage with Eircom, sent letters, called and each time the above firm contacted us we called them the same day. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We now have the threat of legal action hanging over us for a debt that is not owed.[/font]

 

Penny Tration

You have to cancel your service if you want it to finish when the contract ends. It's in the terms and conditions for basically every operator. So you probably do owe the debt as you never gave 30 days notice.

interested parties

Jenny Thalia wrote: »

You have to cancel your service if you want it to finish when the contract ends. It's in the terms and conditions for basically every operator. So you probably do owe the debt as you never gave 30 days notice.

Absolutely not, a contract's terms and conditions only apply to the duration of the contact, they do not apply when a contact ends. 

dub45

interested parties wrote: »

Absolutely not, a contract's terms and conditions only apply to the duration of the contact, they do not apply when a contact ends. 

After the initial period contracts continue on a rolling 30 day contract unless you cancel it. Do you have copies of correspondence with Eircom? How was the change to the new provider done?

Penny Tration

interested parties wrote: »

Absolutely not, a contract's terms and conditions only apply to the duration of the contact, they do not apply when a contact ends. 

The contract would have stated that it continues on a rolling basis until cancellation. Which would mean your contract is converted to another type (rolling) unless you specify otherwise.

It's actually good that all providers do this - it helps ensure continuity of service while shopping around for a new provider.

All of the phone/broadband companies in Ireland do this. It's standard.

If you didn't read the T&Cs, that's not eircom's fault.

interested parties

dub45 wrote: »

interested parties wrote: »

Absolutely not, a contract's terms and conditions only apply to the duration of the contact, they do not apply when a contact ends. 

After the initial period contracts continue on a rolling 30 day contract unless you cancel it.  Do you have copies of correspondence with Eircom? How was the change to the new provider done?

Hey Dub45,my partner also called them re new provider and I'm sure we have copies of the letters yes.I am in the process of making an application under the Data Protection Acts to get all of the information from their side to inspect the relevant documents. 


There are also statutes covering this type of selling and law at EU level that cover these type of contracts, but since we have the threat of legal action hanging over us, I wouldn't like to discuss these in an open forum, but more than willing to chat over PM! 


To be honest, I just want to engage with Eircom, we've had a nightmare with them and the hour and ten minutes on hold and then to be told the person that put us on hold had gone home was the final straw! 

dub45

Jenny Thalia wrote: »

The contract would have stated that it continues on a rolling basis until cancellation. Which would mean your contract is converted to another type (rolling) unless you specify otherwise.

It's actually good that all providers do this - it helps ensure continuity of service while shopping around for a new provider.

All of the phone/broadband companies in Ireland do this. It's standard.

If you didn't read the T&Cs, that's not eircom's fault.

However if the customer did contact Eircom in response to correspondence then surely there was ample opportunity for Eircom to clarify the situation for the customer? Also surely Eircom must notice when a connection is not being used over a long period and the amount outstanding is increasing?

It cannot be emphasised strongly enough that the existence of a direct debit has no bearing on the contract. A direct debit is simply a way of paying a bill. Cancelling a direct debit does not affect your contractual obligations.

interested parties

Jenny Thalia wrote: »

interested parties wrote: »

Absolutely not, a contract's terms and conditions only apply to the duration of the contact, they do not apply when a contact ends. 

The contract would have stated that it continues on a rolling basis until cancellation. Which would mean your contract is converted to another type (rolling) unless you specify otherwise.

It's actually good that all providers do this - it helps ensure continuity of service while shopping around for a new provider.

All of the phone/broadband companies in Ireland do this. It's standard.

If you didn't read the T&Cs, that's not eircom's fault.

Terms and conditions are only binding on the initial length of the agreed contract, furthermore it was made known to them that we had sourced a new provider. 

There are lots of laws covering this both at national and EU level. A service provide cannot bind any consumer to positively act  in order to purchase any service outside of the initial contract regardless of what terms and conditions apply within the time the contract was active. 

I don't propose to argue the legal points out in detail here, I just want to engage with Eircom at this stage!  

Thanks for your input tho  

interested parties

dub45 wrote: »

Jenny Thalia wrote: »

The contract would have stated that it continues on a rolling basis until cancellation. Which would mean your contract is converted to another type (rolling) unless you specify otherwise.

It's actually good that all providers do this - it helps ensure continuity of service while shopping around for a new provider.

All of the phone/broadband companies in Ireland do this. It's standard.

If you didn't read the T&Cs, that's not eircom's fault.

However if the customer did contact Eircom in response to correspondence then surely there was ample opportunity for Eircom to clarify the situation for the customer?  Also surely Eircom must notice when a connection is not being used over a long period and the amount outstanding is increasing?

It cannot be emphasised strongly enough that the existence of a direct debit has no bearing on the contract.  A direct debit is simply a way of paying a bill.  Cancelling a direct debit does not affect your contractual obligations.

I totally agree with you on the latter point re direct debit,my point was obiter, it has zero bearing on contractual obligations. 
To be honest we assumed the last letter we sent had put this to bed because we didn't hear anything for so long. 

Ally Dick

Were you billed by Eircom after you "cancelled" them? Surely on a bi monthly basis, you were being made aware of money owed that was increasing?

eircom: Alan

interested parties wrote: »

[font=Verdana, sans-serif]Hi There,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]My partner is being pursued for an alleged debt that is not owed. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]In 2013 she did not renew her contract and changed service providers. The contract came to a natural end. It was not renewed.[/font]
[font=Verdana, sans-serif]She cancelled the direct debit and proceeded with a new service provider. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Some months later she received a letter from Eircom saying she was in arrears. She sent them a letter stating that she did not renew her contract, with no response. Then another letter came some months after that, again she sent another letter, with no response. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]She also tried to contact Eircom several times over the phone, generally when a new letter arrived. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]However, on the last occasion, circa one year after she did not renew her contract, she called them again and was left on hold for over an hour and ten minutes, when she was finally answered the person told her that the original person that she was speaking to had gone home for the evening. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]She then sent a final letter to Eircom stating the above facts.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Circa six weeks ago she received a letter telling her that she was being perused for over €800 by a firm called Buchanan Clark and Wells. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I called this company and explained the situation to a very helpful lady and she said she would query it. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Today we received a letter saying that they were issuing legal proceeding but would accept a lesser amount if we paid in the next ten days. [/font]
[font=Verdana, sans-serif]
I called this firm and just had a very unpleasant conversation with one of their operators called James. I understand he has a tough job to do but I found James to be condescending and aggressive. I asked him for a letter stating that I had engaged with his firm for future reference, but I was told to contact the data protection commission and that he doesn't do that. At one point James even claimed that a party has to write to the other party when a contract ends to tell them that they do not wish to enter a new contract, because that’s how it’s done! [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]My overall concern is that this has dragged on for two years now, we have tried to engage with Eircom, sent letters, called and each time the above firm contacted us we called them the same day. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We now have the threat of legal action hanging over us for a debt that is not owed.[/font]

 

Hi interested parties

I'm genuinely sorry to hear of the difficulties you have faced in having this clarified and looked in to by eircom customer service. If you could please PM me the associated eircom account number I will be happy to look in to this matter further for you

Many thanks
Al

GadgetGeek

Another distressing phone conversation with eir customer service. Today I called eir customer service to ask as to why I have spent the week getting calls on my home phone and mobile, texts and letters stating that I have a overdue account with Eircom Limited. These letters state that Eircom have instructed Buchanan Clark & Wells (BCW) to pursue the debt on there behalf (This is despite my eir account being in credit).
 
The eir “customer support assistant” apologies and said that she was not aware as to how my detail got passed on but that she would ask them to stop contacting me. I queried as to how eir passed on my details in error to a third party without my permission (data protection act) and she informed that BCW are not an external agency, they work internally in eir’s debt department (this is not the impression that the BCW letter gives, but at this stage I would not believe either party).
 
I ask for her to get BCW to send me another letter stating that there was no debt outstanding, said that this would not happen and I would just stop receiving any form of communication from BCW. I did say that I was unhappy about that, she informed me that I could send in a letter of dispute and then she hung up on me.
 
After feelings of being denied the ability to get a wrong, righted I just wanted to advise all that I can to avoid getting any services from eir (Eircom).
 
The background to my case which I will not go to any great efforts to detail is about my attempt to leave there over priced “service”, after fully completing my contract and after giving appropriate notice. Subsequently getting charged for services I did not receive, charged for a modem that I did return, numerous phone calls, to try to get them to understand the situation and to have finally  a debt collection agency sent after me while my account is in credit.
 
I was informed today the after 5 months of ending my service I will have to wait at least another month to receive my outstanding credit. I have found them most unhelpfully, quite abusive and I’m sick of receiving the standard Eircom response of if you have an issue send in a letter of complaint.
 

Again I advise everyone to stay away from eir (Eircom).

Elemonator

GadgetGeek wrote: »

Another distressing phone conversation with eir customer service. Today I called eir customer service to ask as to why I have spent the week getting calls on my home phone and mobile, texts and letters stating that I have a overdue account with Eircom Limited. These letters state that Eircom have instructed Buchanan Clark & Wells (BCW) to pursue the debt on there behalf (This is despite my eir account being in credit).
 
The eir “customer support assistant” apologies and said that she was not aware as to how my detail got passed on but that she would ask them to stop contacting me. I queried as to how eir passed on my details in error to a third party without my permission (data protection act) and she informed that BCW are not an external agency, they work internally in eir’s debt department (this is not the impression that the BCW letter gives, but at this stage I would not believe either party).
 
I ask for her to get BCW to send me another letter stating that there was no debt outstanding, said that this would not happen and I would just stop receiving any form of communication from BCW. I did say that I was unhappy about that, she informed me that I could send in a letter of dispute and then she hung up on me.
 
After feelings of being denied the ability to get a wrong, righted I just wanted to advise all that I can to avoid getting any services from eir (Eircom).
 
The background to my case which I will not go to any great efforts to detail is about my attempt to leave there over priced “service”, after fully completing my contract and after giving appropriate notice. Subsequently getting charged for services I did not receive, charged for a modem that I did return, numerous phone calls, to try to get them to understand the situation and to have finally  a debt collection agency sent after me while my account is in credit.
 
I was informed today the after 5 months of ending my service I will have to wait at least another month to receive my outstanding credit. I have found them most unhelpfully, quite abusive and I’m sick of receiving the standard Eircom response of if you have an issue send in a letter of complaint.
 

Again I advise everyone to stay away from eir (Eircom).

Very sorry to hear GadgetGeek, hope it works out for you.
Have you considered legal advice? I know a solicitor specialising in this area will cost you money but they will be the ones who know the inner workings of contract law etc. If you aren't willing to jump that far, consider contacting the Free Legal Advice Centres, they are widely available. I found their advice valuable in the past. These people should be able to take you through your rights. Maybe give the Data Protection Acts a read on www.irishstatutebook.ie, you have protection too. Contact radio shows and even your local TD which I've done in the past also. 

Lem

eir: Alan

GadgetGeek wrote: »

Another distressing phone conversation with eir customer service. Today I called eir customer service to ask as to why I have spent the week getting calls on my home phone and mobile, texts and letters stating that I have a overdue account with Eircom Limited. These letters state that Eircom have instructed Buchanan Clark & Wells (BCW) to pursue the debt on there behalf (This is despite my eir account being in credit).
 
The eir “customer support assistant” apologies and said that she was not aware as to how my detail got passed on but that she would ask them to stop contacting me. I queried as to how eir passed on my details in error to a third party without my permission (data protection act) and she informed that BCW are not an external agency, they work internally in eir’s debt department (this is not the impression that the BCW letter gives, but at this stage I would not believe either party).
 
I ask for her to get BCW to send me another letter stating that there was no debt outstanding, said that this would not happen and I would just stop receiving any form of communication from BCW. I did say that I was unhappy about that, she informed me that I could send in a letter of dispute and then she hung up on me.
 
After feelings of being denied the ability to get a wrong, righted I just wanted to advise all that I can to avoid getting any services from eir (Eircom).
 
The background to my case which I will not go to any great efforts to detail is about my attempt to leave there over priced “service”, after fully completing my contract and after giving appropriate notice. Subsequently getting charged for services I did not receive, charged for a modem that I did return, numerous phone calls, to try to get them to understand the situation and to have finally  a debt collection agency sent after me while my account is in credit.
 
I was informed today the after 5 months of ending my service I will have to wait at least another month to receive my outstanding credit. I have found them most unhelpfully, quite abusive and I’m sick of receiving the standard Eircom response of if you have an issue send in a letter of complaint.
 

Again I advise everyone to stay away from eir (Eircom).

I'm really sorry to hear this GadgetGeek

Please PM me your old eir account number and I'll have this investigated

Al

GadgetGeek

eir: Alan wrote: »

GadgetGeek wrote: »

Another distressing phone conversation with eir customer service. Today I called eir customer service to ask as to why I have spent the week getting calls on my home phone and mobile, texts and letters stating that I have a overdue account with Eircom Limited. These letters state that Eircom have instructed Buchanan Clark & Wells (BCW) to pursue the debt on there behalf (This is despite my eir account being in credit).
 
The eir “customer support assistant” apologies and said that she was not aware as to how my detail got passed on but that she would ask them to stop contacting me. I queried as to how eir passed on my details in error to a third party without my permission (data protection act) and she informed that BCW are not an external agency, they work internally in eir’s debt department (this is not the impression that the BCW letter gives, but at this stage I would not believe either party).
 
I ask for her to get BCW to send me another letter stating that there was no debt outstanding, said that this would not happen and I would just stop receiving any form of communication from BCW. I did say that I was unhappy about that, she informed me that I could send in a letter of dispute and then she hung up on me.
 
After feelings of being denied the ability to get a wrong, righted I just wanted to advise all that I can to avoid getting any services from eir (Eircom).
 
The background to my case which I will not go to any great efforts to detail is about my attempt to leave there over priced “service”, after fully completing my contract and after giving appropriate notice. Subsequently getting charged for services I did not receive, charged for a modem that I did return, numerous phone calls, to try to get them to understand the situation and to have finally  a debt collection agency sent after me while my account is in credit.
 
I was informed today the after 5 months of ending my service I will have to wait at least another month to receive my outstanding credit. I have found them most unhelpfully, quite abusive and I’m sick of receiving the standard Eircom response of if you have an issue send in a letter of complaint.
 

Again I advise everyone to stay away from eir (Eircom).

I'm really sorry to hear this GadgetGeek

Please PM me your old eir account number and I'll have this investigated

Al

PM sent and I got another URGENT request from BCW to contact them late Monday the 8th. This is getting VERY tiring and VERY annoying.

Thanks Elemonator for your advise. I will have no other choice but to take legal advice, if Eircom and their (not so cute) minions don't back off. This is complete incompetence, harassment, a breach of the data protection act or all of the above.

eir: Alan

GadgetGeek wrote: »

eir: Alan wrote: »

GadgetGeek wrote: »

Another distressing phone conversation with eir customer service. Today I called eir customer service to ask as to why I have spent the week getting calls on my home phone and mobile, texts and letters stating that I have a overdue account with Eircom Limited. These letters state that Eircom have instructed Buchanan Clark & Wells (BCW) to pursue the debt on there behalf (This is despite my eir account being in credit).
 
The eir “customer support assistant” apologies and said that she was not aware as to how my detail got passed on but that she would ask them to stop contacting me. I queried as to how eir passed on my details in error to a third party without my permission (data protection act) and she informed that BCW are not an external agency, they work internally in eir’s debt department (this is not the impression that the BCW letter gives, but at this stage I would not believe either party).
 
I ask for her to get BCW to send me another letter stating that there was no debt outstanding, said that this would not happen and I would just stop receiving any form of communication from BCW. I did say that I was unhappy about that, she informed me that I could send in a letter of dispute and then she hung up on me.
 
After feelings of being denied the ability to get a wrong, righted I just wanted to advise all that I can to avoid getting any services from eir (Eircom).
 
The background to my case which I will not go to any great efforts to detail is about my attempt to leave there over priced “service”, after fully completing my contract and after giving appropriate notice. Subsequently getting charged for services I did not receive, charged for a modem that I did return, numerous phone calls, to try to get them to understand the situation and to have finally  a debt collection agency sent after me while my account is in credit.
 
I was informed today the after 5 months of ending my service I will have to wait at least another month to receive my outstanding credit. I have found them most unhelpfully, quite abusive and I’m sick of receiving the standard Eircom response of if you have an issue send in a letter of complaint.
 

Again I advise everyone to stay away from eir (Eircom).

I'm really sorry to hear this GadgetGeek

Please PM me your old eir account number and I'll have this investigated

Al

PM sent and I got another URGENT request from BCW to contact them late Monday the 8th. This is getting VERY tiring and VERY annoying.

Thanks Elemonator for your advise. I will have no other choice but to take legal advice, if Eircom and their (not so cute) minions don't back off. This is complete incompetence, harassment, a breach of the data protection act or all of the above.

Hi GadgetGeek

I can assure you that you do not have any further outstanding balance with eir and I have already sent a request for credit management to instruct BCW to cease any further contact,

I will let you know as soon as I have confirmation

Thanks
Al

GadgetGeek

eir: Alan wrote: »

GadgetGeek wrote: »

eir: Alan wrote: »

GadgetGeek wrote: »

Another distressing phone conversation with eir customer service. Today I called eir customer service to ask as to why I have spent the week getting calls on my home phone and mobile, texts and letters stating that I have a overdue account with Eircom Limited. These letters state that Eircom have instructed Buchanan Clark & Wells (BCW) to pursue the debt on there behalf (This is despite my eir account being in credit).
 
The eir “customer support assistant” apologies and said that she was not aware as to how my detail got passed on but that she would ask them to stop contacting me. I queried as to how eir passed on my details in error to a third party without my permission (data protection act) and she informed that BCW are not an external agency, they work internally in eir’s debt department (this is not the impression that the BCW letter gives, but at this stage I would not believe either party).
 
I ask for her to get BCW to send me another letter stating that there was no debt outstanding, said that this would not happen and I would just stop receiving any form of communication from BCW. I did say that I was unhappy about that, she informed me that I could send in a letter of dispute and then she hung up on me.
 
After feelings of being denied the ability to get a wrong, righted I just wanted to advise all that I can to avoid getting any services from eir (Eircom).
 
The background to my case which I will not go to any great efforts to detail is about my attempt to leave there over priced “service”, after fully completing my contract and after giving appropriate notice. Subsequently getting charged for services I did not receive, charged for a modem that I did return, numerous phone calls, to try to get them to understand the situation and to have finally  a debt collection agency sent after me while my account is in credit.
 
I was informed today the after 5 months of ending my service I will have to wait at least another month to receive my outstanding credit. I have found them most unhelpfully, quite abusive and I’m sick of receiving the standard Eircom response of if you have an issue send in a letter of complaint.
 

Again I advise everyone to stay away from eir (Eircom).

I'm really sorry to hear this GadgetGeek

Please PM me your old eir account number and I'll have this investigated

Al

PM sent and I got another URGENT request from BCW to contact them late Monday the 8th. This is getting VERY tiring and VERY annoying.

Thanks Elemonator for your advise. I will have no other choice but to take legal advice, if Eircom and their (not so cute) minions don't back off. This is complete incompetence, harassment, a breach of the data protection act or all of the above.

Hi GadgetGeek

I can assure you that you do not have any further outstanding balance with eir and I have already sent a request for credit management to instruct BCW to cease any further contact,

I will let you know as soon as I have confirmation

Thanks
Al

Hi Al,
Any Confirmation yet?
GG

eir: Alan

GadgetGeek wrote: »

eir: Alan wrote: »

GadgetGeek wrote: »

eir: Alan wrote: »

GadgetGeek wrote: »

Another distressing phone conversation with eir customer service. Today I called eir customer service to ask as to why I have spent the week getting calls on my home phone and mobile, texts and letters stating that I have a overdue account with Eircom Limited. These letters state that Eircom have instructed Buchanan Clark & Wells (BCW) to pursue the debt on there behalf (This is despite my eir account being in credit).
 
The eir “customer support assistant” apologies and said that she was not aware as to how my detail got passed on but that she would ask them to stop contacting me. I queried as to how eir passed on my details in error to a third party without my permission (data protection act) and she informed that BCW are not an external agency, they work internally in eir’s debt department (this is not the impression that the BCW letter gives, but at this stage I would not believe either party).
 
I ask for her to get BCW to send me another letter stating that there was no debt outstanding, said that this would not happen and I would just stop receiving any form of communication from BCW. I did say that I was unhappy about that, she informed me that I could send in a letter of dispute and then she hung up on me.
 
After feelings of being denied the ability to get a wrong, righted I just wanted to advise all that I can to avoid getting any services from eir (Eircom).
 
The background to my case which I will not go to any great efforts to detail is about my attempt to leave there over priced “service”, after fully completing my contract and after giving appropriate notice. Subsequently getting charged for services I did not receive, charged for a modem that I did return, numerous phone calls, to try to get them to understand the situation and to have finally  a debt collection agency sent after me while my account is in credit.
 
I was informed today the after 5 months of ending my service I will have to wait at least another month to receive my outstanding credit. I have found them most unhelpfully, quite abusive and I’m sick of receiving the standard Eircom response of if you have an issue send in a letter of complaint.
 

Again I advise everyone to stay away from eir (Eircom).

I'm really sorry to hear this GadgetGeek

Please PM me your old eir account number and I'll have this investigated

Al

PM sent and I got another URGENT request from BCW to contact them late Monday the 8th. This is getting VERY tiring and VERY annoying.

Thanks Elemonator for your advise. I will have no other choice but to take legal advice, if Eircom and their (not so cute) minions don't back off. This is complete incompetence, harassment, a breach of the data protection act or all of the above.

Hi GadgetGeek

I can assure you that you do not have any further outstanding balance with eir and I have already sent a request for credit management to instruct BCW to cease any further contact,

I will let you know as soon as I have confirmation

Thanks
Al

Hi Al,
Any Confirmation yet?
GG

Thanks for taking my call GadgetGeek

To recap on what we discussed, This whole experience was through no fault of your own. I have had assurance that BCW have been informed that your account is all paid and more specifically the modem charge has been cleared.

Again, I sincerely apologise for this negative experience and of course for the issues you have had with eir all along. I will ensure your feedback is passed to operations for the benefit of process improvements and I wish you the very best in the future.

Al